"Nearly £500 a night, but a complete lack of hospitality
We stayed for one night at Hotel Eilean Iarmain, paying £496.57 for our suite and breakfast. While the setting is beautiful, the service and management response were completely unacceptable for a hotel at this luxury price point.
At dinner (which was not included in the room rate), my wife's bread for her bouillabaisse was served burnt. By the time it was replaced she had finished the dish, had she waited it would have gone completely cold. We raised it with the waitress, but no gesture of goodwill was offered. The real disappointment, however, was at checkout. When I brought this up to the manager, expecting a professional apology or a small deduction from the bill, he dismissively told me I "have to understand the kitchen was busy."
When you are paying nearly £500 a night, a busy kitchen is not the guest's problem; it is a management issue. The complete lack of accountability or goodwill over a spoiled dining experience showed very poor hospitality standards. Extremely disappointing."
"Good choice of food for dinner. Staff were very friendly and efficient. We were helped with luggage on arrival and on leaving.
The bathroom was really cold with no hot towel rails to heat it."
"Helpful staff. Allowed parking during the day before check in. Had a superior room which was very spacious and included a fridge and coffee machine.
Dinner staff found a quieter place for us in the busy dining space (unusually the bar area was quieter)."
"When every thing was booked up we ended up staying at Morar Hotel for three nights instead of one. We had to do some room switching here and there as each night was booked separately due to our situation and they were most helpful in the process. It is a bit of a budget place but the location is lovely and the views amazing. The staff were great and the food was good in the restaurant. On the last night my room was a little unclean (crumbs on the floor and desk shelf) but I was tired and it really made no big difference to me, again the view was there! Overall I would recommend a stay here as there are not a ton of options in the area and things book up far in advance."
"The only things the Loch Shiel had going for it was that it was clean and on the way to where we were going. The view out the back of the hotel was a very nice bonus. The staff aside from the bartender was grouchy, cold and unfriendly. Absolutely zero Highland hospitality. The menu you see online IS NOT the menu available at the restaurant. The actual menu is very limited and the food was not very good. We were the first group seated at dinner at 7 and the last group served at 8:30 pm. There were 5 other groups who came in after us and were served and finished their meals before we were even served. We cannot recommend Loch Shiel hotel. If you need a hotel in the area our friends had a much better experience in the town of Strantion."
"Proper stay for a night or two. Very friendly welcome at the bar. Room was recently renovated with a good mattress and clean bathroom.
Improvement points: Hallway to the rooms smells to smoking. Service at breakfast could be improved, the lady seemed in a bad mood."
"Great property. Note that it is about an hour from most key points on Skye….Portree, Talisker, quairang and not many dining options.
Pick up groceries at the coop in Broadford."
Learn about the local history of Isle of Rum when you take a trip to Norse Mill and Kiln. Stroll along the rocky beaches or discover the area's northern lights views.
Kinloch Castle is just one of the places to see in Kinloch, so why not enjoy the other things to explore during your travels? Stroll along the marina or discover the area's northern lights views.
Bullough Mausoleum is just one of the places to see in Isle of Rum, so why not enjoy the other things to explore during your travels? Discover the area's mountain views and temples.
Laig Bay is located in an area that travellers like for its restaurants. If you're looking for a convenient place to stay, you could search for properties close to public transport so it's easy to get around.
What's the best place to stay near Laig Bay?
Morar Hotel is one of the top choices for your stay based on our traveller data, and this hotel offers a restaurant and free parking. You'll find it 13 mi (21 km) from Laig Bay. Other good choices in the area include West Highland Hotel and Chlachain Inn.
If I need to cancel the hotel reservation for my stay near Laig Bay, will I receive a refund?
Yes, you'll find most hotel bookings are fully refundable provided that you cancel before the accommodation's cancellation deadline, which often is within 24-48 hours of check in. If you have a reservation that's non-refundable, you may still be able to cancel and be given a refund within 24 hours of your booking. Add your dates and click on "Search", then you can filter by "fully refundable" to get the best deals near Laig Bay.