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Reviews of Guest Inn

2 out of 5
Guest Inn
3711 W Hwy 90, Lake City, FL

Reviews

6.0
Rating 10 - Excellent. 35 out of 153 reviews" "
Rating 8 - Good. 30 out of 153 reviews" "
Rating 6 - Okay. 29 out of 153 reviews" "
Rating 4 - Poor. 18 out of 153 reviews" "
Rating 2 - Terrible. 41 out of 153 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

walter

price was really grear
Stayed 1 night in Apr 2024

8/10 Good

Miguel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good staff & service.
Stayed 1 night in Mar 2024

10/10 Excellent

guillermo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was cheap for the weekend I came home the lady was nice
Stayed 2 nights in Mar 2024

2/10 Terrible

Francisco, Lenoir city

Disliked: Cleanliness, staff & service, amenities
The room was very dirty, the towels were very dirty, I don't know why they left them like that in the drawers, there was a lot of tobacco
Stayed 1 night in Mar 2024

8/10 Good

Miguel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Stayed 1 night in Mar 2024

4/10 Poor

Christopher, lake city

Stayed 2 nights in Dec 2023

8/10 Good

Christopher, lake city

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Inexpensive
Stayed 1 night in Dec 2023

10/10 Excellent

Pablo

Stayed 1 night in Dec 2023

10/10 Excellent

krista

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was awesome Heather of her way to make you feel comfortable and assist you
Stayed 2 nights in Dec 2023
Response from Management on 17 Dec,2023
Dear Guest,We’re happy to hear that you had a pleasant experience with us and we look forward to seeing you again.

6/10 Okay

Christopher, lake city

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Trevor

Liked: Staff & service
10/10!
Great customer service. Very nice staff and super friendly about pets.
Stayed 2 nights in Dec 2023
Response from Management on 6 Dec,2023
Dear Guest,We appreciate your positive feedback and we look forward to seeing you again next when you come to Lakecity.

10/10 Excellent

Falande

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

Christopher, lake city

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
50 dollar deposit for the room on my debit card. Waiting still on the money. It was clean and quiet no breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

Elihu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check in was very nice and easy to get along with. The room was great. Would definitely stay here again.
Stayed 1 night in Oct 2023
Response from Management on 21 Oct,2023
Dear Guest,We’re happy to hear that you have had a good stay with us. We look forward to seeing you again.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service great people skills great clean room. Front desk service was wonderful. Thank you for a great place to stay.The hotel was quite and we felt safe.
Stayed 2 nights in Oct 2023
Response from Management on 20 Oct,2023
Dear Guest,We appreciate your taking time to review your stay at our property. And we’re happy to provide you with a good service and look forward to seeing you again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Oct 2023
Response from Management. on 20 Oct,2023
Dear Guest,Thank you for taking out the time to review your stay at our property and we're happy to know it was a good one. Come and see again when you next visit Lake city.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is awesome!!!
Very clean! Comfortable beds. The front desk lady is awesome, she’s so sweet and helpful. She made sure I had everything I needed everyday.
Stayed 3 nights in Oct 2023
Response from Management on 9 Oct,2023
Dear Guest,We’re happy to hear that you had a wonderful experience at our property. We look forward to seeing you again.

2/10 Terrible

Kenneth

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Drunks, smoking weed all over the place bugs in the rooms we didn’t even stay. We left after seeing the condition of the place.
Stayed 1 night in Sep 2023
Response from Management on 22 Sept,2023
Dear Kenneth,We checked the room and didn’t find any roaches and had re rented that room after you and haven’t have any complaints. We had a group at the time and if that was making you uncomfortable we would have moved you another room. Our apologies.

10/10 Excellent

Sonya C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were cats in windows to look and play with so best hotel ever:] The staff were friendly and nice as well.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Aug 2023

8/10 Good

krista

Stayed 3 nights in Aug 2023

8/10 Good

krista

Stayed 3 nights in Jul 2023

2/10 Terrible

Derrick

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place is a scam a real scam
Stayed 2 nights in Jul 2023
Response from Management on 10 Jul,2023
Dear Guest,Your reservation mentioned 2 people and you had 4 in the room. Had you informed while making a reservation it wouldn’t be a problem at all. It was a non smoking room and you smoked in the room.

10/10 Excellent

krista

Stayed 2 nights in Jun 2023

8/10 Good

SANFORD

Liked: Cleanliness, property conditions & facilities, room comfort
Great place for the price
GPS got me lost!! Other than remote not working was fine..quiet and clean. Great showers. Decent towells A very good dtay..slso check in lady was efficient and pleasant
Stayed 1 night in Apr 2023
Response from Management on 16 Apr,2023
Dear Guest,We appreciate your positive feedback and we look forward to seeing you again.

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
They took. 100 dollars off my card and never returned it
Stayed 1 night in Apr 2023
Response from Management on 10 Apr,2023
Dear Michael,We apologize on behalf of our new trainee. She was to refund you your 50.00 deposit but instead refunded 100.00. And we voided the entire transaction. And we have refunded your 50.00 of your deposit. It’ll take a few days to straighten out. Our sincere apologies again .

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place looks newly remodeled. Tastly done. Room was nice! Price was reasonable! Stayed here passing thru on my way for work. .
Stayed 1 night in Apr 2023
Response from Management on 9 Apr,2023
Dear Guest,We appreciate your positive feedback . We look forward to seeing you again.

2/10 Terrible

Gabriel

Travelled with family, Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Apr 2023
Response from Management on 4 Apr,2023
Dear Guest,There were more people in the room than mentioned in the reservation. And the manager did her best to accommodate you. You were in the room for more than 3 hours. We’re grateful to the law for helping us maintain the peace and reporting your misconduct with our staff and disrespecting the property.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Sabrina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROACHES ROACHES ROACHES
!!!! DO NOT STAY HERE...ROACHES, ROACHES, ROACHES!!!! This property was the nastiest hotel I've ever stayed in my e life. I can not believe hotels.com are affiliated with them. At 1:30 in the morning I turned on the lights and hundreds of ROACHES were all over the floor. EVERYWHERE. Probably hundreds of them. I called the front desk in a frantic and the lady tells me "oh, well the pest control just came out and sprayed a few days ago". Yes, that was their explanation. Me and my daughter had to quickly grab our bags and go outside in 30 degree pouring rain and shake everything out then run across the parking lot, in the cold rain, and put all our luggage and belongings in the car. Then they have the audacity to tell me they can't give me a refund for my stay. I took videos and pictures on me and my daughters phones. Do not stay here. It won't let me upload the videos.
Stayed 1 night in Mar 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice rooms nice staff.
Stayed 1 night in Mar 2023
Response from Management on 20 Mar,2023
Dear Guest,Thank you for taking out the time to review your stay at our property. We’re happy to hear that you enjoyed your stay. We look forward to seeing you again.

6/10 Okay

Harvey

Disliked: Staff & service
Only good for a quick visit
Stayed 1 night in Mar 2023

10/10 Excellent

Micheal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything about the place it’s quite and the new owners and management really care about improving the motel it has been a great stay.
Stayed 1 night in Mar 2023
Response from Management on 20 Mar,2023
Dear Guest,We’re happy that our hard work is showing and our guests are having a comfortable stay. Thank you for your positive feedback. We greatly appreciate.

2/10 Terrible

Liset

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible stay
Not clean and dated, bathroom dirty
Stayed 1 night in Mar 2023

2/10 Terrible

Brooke

Stayed 1 night in Mar 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient to Highway
Stayed 1 night in Feb 2023
Response from Management on 20 Feb,2023
Dear Guest,We are happy to know that you had a pleasant stay at our property.We look forward to seeing you again.

2/10 Terrible

Lorraine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i like its convenient area. if the woman at the counter was any ruder i might have had to step outside to get my husband truly not hotel friendly. & HOLD $100 WHILE SHE INSPECTS MY ROOM IN THE MORNING & QUESTIONS HER STAFF ABOUT THE WONDERFUL TOWELS AND 1/2 ROLL OF TISSUE PAPER. RIDICULOUS. I WILL PAY $150 A NIGHT TO AVOID THIS ONE. The hotel feels like its literally sinking and it slanted, the bathroom door will partly shut to prove it. hopefully when it sinks into the sinkhole no one will be in it. if she is, theyll hear her mouth. used to be a very peaceful place.
Stayed 1 night in Feb 2023
Response from Management on 18 Feb,2023
Dear Guest,We do take deposits from all the guests it’s a damage deposit like mentioned on the website. And we did return your deposit even after they were damaged. And you saw the room at check in. And it has NO issues. It has been completely remodeled .

10/10 Excellent

Shelley

Travelled with pets
Liked: Cleanliness, staff & service
Heather is an absolute sweetheart. My elder dog enjoyed the stay as much as I. Thank you Heather!
Stayed 1 night in Feb 2023
Response from Management on 12 Feb,2023
Dear Guest,We appreciate your kind words and agree that she makes sure every guest is comfortable to the best of her abilities.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On it's way to being like new
The Hotel is still in process of being renovated - but it is clearly on it's way to becoming like new. Our Room was already completed (except for tub / shower) and smelled like a new car. Excellent newly painted wals, new tile, new fabrics, etc etc.
Stayed 3 nights in Feb 2023
Response from Management on 8 Feb,2023
Dear Guest, Thank you for taking out the time to review your stay at our property. We appreciate your positive feedback. We look forward to seeing you again.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Bare bones
I loved the shower. The room was bare bones so expect that. The money saved, bought bkfst the next day. The mattresses were not real comfortable. No cups to drink water, wash your mouth out or take meds. Bring your own tissue & cups but other than that we just wanted to sleep there.
Stayed 1 night in Jan 2023
Response from Management on 30 Jan,2023
Dear Guest,Its a completely renovated basic clean rooms, brand new serta mattresses, we do have coffee in the lobby. But we appreciate your taking out the time to review your stay at our property.

6/10 Okay

Minnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Asked for towels and never got them. But it is worth staying at
Stayed 2 nights in Jan 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023
Response from Management. on 6 Mar,2023
Dear Guest,Thank you for taking out the time to review your stay at our property. We look forward to seeing you again.

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As for a remodeled room, they are like brand new!!
I have to say that the front desk lady, Heather i believe, was the most attentive and helpful woman I have ever met in Lake City. We travel fairly often to see family but have 2 special needs kids so we stay at hotels. My 19yr old has had a long recovery from a TBI and has several sensory issues. We ALWAYS NOTIFY the hotels just in case of an episode during our stay. She helped me so much with him, our door was facing the office and she took a personal intrest in our comfort during our stay. Our parking spot was right outside the door. The only issue i had during our stay was with houskeeping following protocols, but we will book here in the future.
Stayed 3 nights in Dec 2022
Response from Management. on 28 Jan,2023
Dear Guest,We appreciate your kind words.Heather is indeed an asset. We will let her know. We look forward to seeing you again.

2/10 Terrible

John

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor
Hotel was in transition
Stayed 1 night in Dec 2022
Response from Management on 11 Dec,2022
Dear John,We apologize for the inconvenience caused during your stay. Hopefully next time you visit, much needed renovation will be completed and we would be happy if you give us another opportunity.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, clean, and comfortable!
Great, inexpensive place, very friendly and helpful staff. Room was clean and had everything I needed.
Stayed 1 night in Dec 2022
Response from Management on 5 Dec,2022
Dear Erik,Thank you for taking out the time to review your stay at our property. We appreciate your positive feedback and look forward to seeing you again.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
I stay almost every weekend here. Nothing fancy but clean and friendly.
Stayed 2 nights in Dec 2022
Response from Management on 5 Dec,2022
Dear Tracy,We’re happy to know that you have had a good experience at our property. We look forward to seeing you again.

4/10 Poor

Robin

Stayed 1 night in Dec 2022
Response from Management on 6 Dec,2022
Dear Robin,We’re very sorry to hear about your experience at our property. Hopefully you will give us another try in the future. Our sincere apologies.

6/10 Okay

Henriette

Stayed 1 night in Dec 2022
Response from Management on 5 Dec,2022
Dear Guest Thank you for taking out the time to review your stay at our property. Hope you will give us another opportunity in future.

8/10 Good

Bert