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Reviews of Comfort Suites Lake Geneva East

2.5 out of 5
Comfort Suites Lake Geneva East
300 E Main St, Lake Geneva, WI

Reviews

8.8

Excellent

Rating 10 - Excellent. 587 out of 1003 reviews" "
Rating 8 - Good. 268 out of 1003 reviews" "
Rating 6 - Okay. 80 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 33 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one issue was several mosquitoes in the room around the window.
Stayed 4 nights in May 2024

6/10 Okay

WILLIAM G

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Stephanie- General Manager on 14 May,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Patricia

Travelled with partner
This area is just outside the “touristy” area of Lake Geneva, very quiet. This is our 2nd time staying here. The room we had this time needs TLC repairs I.e. caulk in tub, peeling wallpaper, ceiling joint tape splitting. The staff is wonderful and helpful. The room is large and comfy, clean pool and exercise machines plus free breakfast. We will be back next time we visit.
Stayed 2 nights in May 2024
Response from Stephanie- General Manager on 11 May,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. We will follow up with staff with these concerns of the room. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!! Especially the housekeepers.
Stayed 2 nights in Apr 2024
Response from Stephanie Zuniga- General Manager on 4 May,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

2/10 Terrible

Laura

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Stephanie Zuniga- Genral Manager on 30 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Apr 2024
Response from Stephanie Zuniga on 30 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who checked us in was AMAZING AND KIND. I wish I got her name to put her in this review!! Best place to stay if going to Lake Geneva for the weekend
Stayed 1 night in Apr 2024
Response from Stephanie Zuniga- GM on 30 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Looks like Jasmine checked you in! I am very excited to share this with her!Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

6/10 Okay

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located close to downtown Lake Geneva, so it was convenient. The people above the room from us were very loud and obnoxious, which did not make it a relaxing stay at all. However, the manager was very accommodating towards making us happy.
Stayed 2 nights in Apr 2024
Response from Stephanie- General Manager on 22 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Andrea

Travelled with partner
Great staff
Stayed 1 night in Apr 2024
Response from Stephanie- General Manager on 22 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

8/10 Good

Lidia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not luxury but nice and clean. The pool was under maintenance.
Stayed 2 nights in Mar 2024
Response from Stephanie- General Manager on 18 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stephanie- General Manager on 11 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Deborah, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Wish we could use the pool but it was spring break and was full of kids so that was only down side.
Stayed 3 nights in Mar 2024
Response from Stephanie- General Manager on 9 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stephanie- General Manager on 9 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

8/10 Good

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was one of the best complimentary breakfasts we have had for a hotel!
Stayed 1 night in Apr 2024
Response from Stephanie Zuniga- General Manager on 6 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. I am so excited to hear you enjoyed the breakfast and can't wait to share this with staff! Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great service and staff, all around awesome experience
Stayed 3 nights in Mar 2024
Response from Stephanie Zuniga- General Manager on 6 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Thank you for the kind words, I am excited to share this with staff!Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

8/10 Good

Tania

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Very close to the down town area!
Stayed 3 nights in Mar 2024
Response from Stephanie Zuniga- General Manager on 6 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Happy to hear you got to enjoy downtown! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Rich

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a daily to stay nice and quiet
Stayed 2 nights in Mar 2024
Response from Stephanie- General Manager on 1 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback.Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Kate

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Mar 2024
Response from Stephanie- General Manager on 1 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

8/10 Good

simmi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 4 nights in Mar 2024
Response from Stephanie- General Manager on 30 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback.Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

6/10 Okay

Latoya

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I chose to end our stay early because there were a couple things that didn’t work during our stay, the main thing was the hot tub closed
Stayed 3 nights in Mar 2024
Response from Stephanie- General Manager on 28 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. The hot tub was under renovation however it was completed and open the day that you decided to leave. Early check out of the reservation with no charge was approved, we hope to have you guys here at a different time. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Elizabeth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all had a great time in Lake Geneva and this was a nice place to stay at.
Stayed 1 night in Mar 2024
Response from Stephanie- General Manager on 27 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from Stephanie Zuniga- General Manager on 6 Apr,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

8/10 Good

Shelby

Travelled with group
Liked: Cleanliness, staff & service
Not safe to walk to downtown Lake Geneva. Rugged furniture in hotel rooms not very appealing design in room. Lobby looked to be redone. Breakfast was not something we could eat due to dietary restrictions. Consider dairy free and gluten free options.
Stayed 1 night in Mar 2024
Response from Stephanie- General Manager on 11 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

6/10 Okay

Jairo A

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
No need.
Stayed 1 night in Mar 2024
Response from Stephanie- General Manager on 11 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Bryson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Mar 2024
Response from Stephanie- General Manager on 11 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

ArtDeco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place with comfortable beds
Stayed 1 night in Mar 2024
Response from Stephanie- General Manager on 4 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback.Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Brandi

Stayed 1 night in Feb 2024
Response from Stephanie- General Manager on 21 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

6/10 Okay

Bj

Travelled with family
Liked: Cleanliness, staff & service
Hot tub out of order
Stayed 1 night in Feb 2024
Response from Stephanie- General Manager on 26 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback about is important to us. We are renovating our Hot Tub for a better experience for our guests, We do apologize for any inconvenience during your stay.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and maintained. staff was super friendly and the room was very spacious for the price.
Stayed 1 night in Feb 2024
Response from Stephanie- General Manager on 26 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hot tub. Perfect for after skiing 10 miles away at Alpine
Stayed 2 nights in Feb 2024
Response from Stephanie- General Manager on 24 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback about is important to us.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Feb 2024
Response from Stephanie- General Manager on 21 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback as a guest.Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

4/10 Poor

Michelle

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overall I felt the hotel was just below average at best .. the room was clean but the sheets needed to be changed bc there was blood stains on the comforters im sure washed yes but stained the other bed had a few stains as well that’s just disgusting - the microwave was very ancient - no water was ever provided except I believe at bf! But I never saw it - Which let me say this- was very below average some muffins some bread on Friday morning no orange juice no milks other than a small pitcher for cereal, waffle maker and some eggs and very limited weird bacon that was broken into smaller pieces - I think the juice machine did not work as well. Coffee was outside the breakfast room.- the next day it was the same but the juice maker only had apple juice and a flavored water. There was no bacon when we went there and the girl ended up making some sausage to go with the eggs after we told her there was no bacon. Took 20 mins .: it was 10am at most - the 3rd day the same thing no juice or juice machine.. like nothing other then oj or coffee to drink and the sausage was empty as well - it was such a sad example of saying u provide breakfast and the bed stains it wasn’t a great experience- We were hoping we found a good hotel with comfort suites .
Stayed 3 nights in Feb 2024
Response from General Manager on 19 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. I apologize for the inconvenience you had during your stay, I will be following up with staff with these concerns of the condition of the room. The breakfast I will also look into, we were very busy and we did have an order come in over the weekend for breakfast items, I will look this over with staff as well.Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

2/10 Terrible

Gina

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Stephanie- General Manager on 21 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Selena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Dec 2023
Response from Stephanie- General Manager on 19 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
Another cancelled time with Ice Castles, so we made the best of it. Kept the room so we can do some things around Lake Geneva. Making memories.
Stayed 1 night in Feb 2024
Response from Stephanie- General Manager on 19 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Sorry to hear the Ice Castles were canceled, I am happy to hear you all still came and had a good time! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

cecilia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel
Stayed 1 night in Feb 2024
Response from Stephanie- General Manager on 16 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Carlota, orland park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All nice amenities
Stayed 2 nights in Feb 2024
Response from Stephanie- General Manager on 16 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing! Very helpful. Made my trip so enjoyable.
Stayed 1 night in Feb 2024
Response from Stephanie- General Manager on 14 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

8/10 Good

Jody

Travelled with partner
Liked: Cleanliness, staff & service
Location is great being close to downtown
Stayed 2 nights in Feb 2024
Response from Stephanie- General Manager on 14 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Jhonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy!!!
Clean rooms, comfortable bed, and pleasant staff. Couldnt have asked for a better stay. Will be using in the future.
Stayed 1 night in Feb 2024
Response from Stephanie- General Manager on 12 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

8/10 Good

dorota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephanie- General Manager on 12 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing
Stayed 1 night in Feb 2024
Response from Stephanie- General Manager on 12 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Great pool, big rooms, and friendly staff. Bed wasn't super comfortable but otherwise a great stay.
Stayed 1 night in Feb 2024
Response from Stephanie- General Manager on 7 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

8/10 Good

Milka

Travelled with family
Stayed 2 nights in Feb 2024
Response from Stephanie- General Manager on 7 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Stephanie- General Manager on 7 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stephanie- General Manager on 6 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

2/10 Terrible

Mitchell

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Stephanie- General Manager on 6 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
What a great front desk person we had.I dont know her name but she was working Friday afternoon February 2nd.She was super helpful. We bever did uber before and she helped when i needed it.
Stayed 1 night in Feb 2024
Response from Stephanie- General Manager on 5 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. I actually was the one to help with the Uber, it was my pleasure! I am happy to hear it all worked out for you guys! Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,

2/10 Terrible

Gregory

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
First room i was given had a wad of chewed gum on top the alarm clock, empty beer can behind the dresser, dirt on the beds and couch, empty asprin box on the foor, second room we were given in exchange for the frist room, had a stained mattress, chips on the floor beside and behind the couch, front desk service was extremely rude and made it seem like I was a inconvenience for asking for a clean room!!
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.When front desk received the call of the concerns of the room we actually still had housekeeping staff here at 730pm and did send them to the room right away, HSK did report back to the front desk that some things were missed and may be better to move you to a different room, front desk called you back in the room and did apologize and get you all moved right away. Staff tried to accommodate and correct these concerns right away, we apologize for the inconvenience you had during your stay. These concerns will be followed up with staff members right away.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,

6/10 Okay

William

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was great- bed comfortable, quiet, easy to access; however our bathroom was terrible. There was large clumps of dirt all over the shower and sink. With everything else ready to go- towels, soaps, etc- means that the dirt was intentionally left.
Stayed 1 night in Jan 2024
Response from Stephanie- General Manager on 1 Feb,2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.On behalf of our entire team, I would like to apologize for failing to exceed your expectations, I will follow up with staff about these concerns right away.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,