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Rating 10 - Excellent. 627 out of 1366 reviews" "
10 - Excellent
627
Rating 8 - Good. 398 out of 1366 reviews" "
8 - Good
398
Rating 6 - Okay. 180 out of 1366 reviews" "
6 - Okay
180
Rating 4 - Poor. 96 out of 1366 reviews" "
4 - Poor
96
Rating 2 - Terrible. 65 out of 1366 reviews" "
2 - Terrible
65
8.4/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
7.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Good
Bruce
Travelled with family
27 May,2024
Liked: Cleanliness, staff & service, amenities
The property was nice. Our room was clean and comfortable. We got a great deal through Expedia, probably would not have considered it good value for the money at full price.
Response from Lisa - Reservations Manager on 27 May,2024
Dear Daniel, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. I am glad to hear that your accommodations met all of your needs and that you had a comfortable stay with us. We look forward to welcoming you again soon.
Good location with easy access to major attractions in Banff area
Jie
Stayed 2 nights in May 2024
Response from Lisa - Reservations Manager on 27 May,2024
Dear Jie, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We very happy to hear that you enjoyed your stay with us, and that you found the location to be one of the highlights of your trip.
8/10 Good
Tara Ann
Travelled with family
27 May,2024
Liked: Staff & service, amenities
Great location and dining options.
Tara Ann
Stayed 1 night in May 2024
Response from Lisa - Reservations Manager on 27 May,2024
Dear Tara Ann, thank you for taking the time to share your feedback with us. It is great to hear that you enjoyed your overall stay at the Lake Louise Inn, and that you found the location and restaurants to be as great as we do.
6/10 Okay
Zheng
Travelled with family
27 May,2024
Liked: Staff & service, amenities
Disliked: Cleanliness
There was animal feces in the room we checked into, but the hotel quickly moved us to another clean room. The service at the hotel was excellent and heartwarming. However, having to change rooms at nearly 1 a.m. is not ideal for tired guests who have been traveling all day. It would be better if every room could be ensured to be clean and hygienic in the first place.
Zheng
Stayed 1 night in May 2024
Response from Lisa - Reservations Manager on 27 May,2024
Dear Zheng, thank you for taking the time to share your feedback with us. I apologize that your accommodations had feces of a squirrel in your room. We do our very best to make sure that we close all openings in the room, however, as we are located in a National Park we are in a heavily populated wildlife area and despite our best efforts, sometimes they manage to get into our guest rooms after cleaning has been completed. I am pleased to hear our front desk staff were able to swiftly move you to another room to ensure the rest of your stay was more exemplary of our standards.
Checked in and got a complimentary upgrade to a suite. Unexpected and very appreciated.
Martha
Stayed 1 night in May 2024
Response from Lisa - Reservations Manager on 27 May,2024
Dear Martha, thank you for taking the time to share your feedback with us. I am glad to hear that your accommodations met all of your needs and that you had a comfortable stay with us. We hope to welcome you back soon.
Response from Lisa - Reservations Manager on 27 May,2024
Dear Sunil, thank you for taking the time to share your feedback with us. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.
Excellent property, with great amenities. The staff were very friendly and helpful.
Melinda
Stayed 3 nights in May 2024
Response from Nataly - Manager on Duty on 26 May,2024
Dear Melina, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. I am even happier to know you enjoyed the service provided by our super friendly staff. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
10/10 Excellent
Jin
Business traveller
25 May,2024
Liked: Cleanliness, amenities
Very nice and kind
Jin
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 25 May,2024
Dear Jin, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
Response from Nataly - Manager on Duty on 25 May,2024
Dear Jinsoo, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
Response from Nataly - Manager on Duty on 25 May,2024
Dear Betty Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities as well as our amazing location! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
4/10 Poor
Jonathan
24 May,2024
Liked: Staff & service
Disliked: Property conditions & facilities
No fridge in room. Could not adjust temperature, very warm, no flow of air, stuffy.
Very handy though for a one night stop over!
Jonathan
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 26 May,2024
Dear Jonathan Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to maintenance issues. We will follow up with our Maintenance Team accordingly. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
Response from Nataly - Manager on Duty on 25 May,2024
Dear Wanda, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
Response from Nataly - Manager on Duty on 25 May,2024
Dear Jessie, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities as well as our amazing location. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
Lake Louise is a small community. The hotel is conveniently located at the community center. Very friendly staff.
Min
Stayed 2 nights in May 2024
Response from Karen on 24 May,2024
Dear Min, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager
8/10 Good
Wangson, Courtenay
Travelled with family and small children
24 May,2024
Liked: Cleanliness, staff & service
I wish there is an elevator on this hotel
Wangson
Stayed 1 night in May 2024
Response from Karen on 24 May,2024
Dear Wangson, Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards. Karen Assistant Front Office Manager
Response from Nataly - Manager on Duty on 25 May,2024
Dear Michael, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
The property was lovely and the view, unbeatable.
Staff were friendly for the most part and we were able to check in early which was amazing.
It was my Birthday and they treated us to a free desert at Timberwolf Pizza.
Amy
Stayed 1 night in May 2024
Response from Karen on 24 May,2024
Dear Amy, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager
Response from Nataly - Manager on Duty on 25 May,2024
Dear Jacqueline, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
Dear Eklavya, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager
Dear Peihai, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager
Response from Lisa - Reservations Manager on 27 May,2024
Dear David, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We very happy to hear that you enjoyed your stay with us, and that you found the location to be one of the highlights of your trip.
The room was perfect for our big group ( 2 bedrooms )
Staff were all helpful and friendly
Loved the live music and smores in the gazebo
Wendy
Stayed 3 nights in May 2024
Response from Karen on 24 May,2024
Dear Wendy, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations and facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office
4/10 Poor
Juan, Bellevue
Travelled with family
21 May,2024
Liked: Property conditions & facilities
Disliked: Staff & service
The property is well located, however the rooms do not reflect the photos of the room that you actually booked through Expedia. I asked the front desk about this and I was told that they have no control over what Expedia puts on their website. I paid for a "luxury" room and it was all but a luxury, it looked very old. The only positive thing about the room was the mountain view.
Juan
Stayed 3 nights in Apr 2024
Response from Nataly - Manager on Duty on 22 May,2024
DearJuan, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. We work hard to make every guest's experience a memorable one and this is definitely not the level of service we aim to provide. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
10/10 Excellent
Tammy
21 May,2024
Liked: Cleanliness, staff & service
Tammy
Stayed 2 nights in May 2024
Response from Nataly - Manager on Duty on 25 May,2024
Dear Tammy, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
Female waiter Staff in the Legend restaurant was rude but the food was good. Other male waiters are fine.
Christian Dane
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 22 May,2024
Dear Christian, thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. Although I was happy to hear you enjoyed the food at our restaurant, I would like to apologize in regards to the service you received. I am so sorry you felt the service was not up to your standards. We will be addressing this issue and ensuring that this type of behaviour is corrected. This is a standard we do not hold ourselves to, and I am truly sorry you experienced this. Nonetheless, we all trust you had a wonderful time exploring all that Lake Louise has to offer. – Warmest Regards - Nataly - Manager on Duty
10/10 Excellent
Mike, Toronto
Travelled with family
21 May,2024
Liked: Cleanliness, staff & service, amenities
The property is nicely maintained.
About 10 minutes from Louise lake
To our surprise there is restaurant and food options inside it.
Mike
Stayed 1 night in May 2024
Response from Karen on 21 May,2024
Dear Mike, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager
The room shown is picture was not real , no elevator for old people , no water no room service no breakfast, front desk was busy in completely task only , no greetings no smile on the faces
Gagandeep
Response from Karen on 21 May,2024
Dear Gagandeep, thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards. Karen Assistant Front Office Manager
Close to everything with delicious onsite restaurant!
Caroline
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 22 May,2024
Dear Caroline, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities., especially our Restaurants. It is always nice to know our cooking is appreciated! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
8/10 Good
William
Travelled with partner, Travelled with group
20 May,2024
Liked: Cleanliness, staff & service, amenities
Huge noise on our second night that the staff were unable to resolve. They said that it was caused by the rain we were having but that seemed illogical. It kept us and others near us from sleeting for a good part of the night. We did not receive any offer of compensation which was very disappointing.
William
Stayed 2 nights in May 2024
Response from Karen on 20 May,2024
Dear William, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to the noise complaint with the room. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our team to assist us moving forward. I have a note on file that your were offered a room move. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Karen Assistant Front Office Manager
6/10 Okay
Edward, Pleasanton
Travelled with family
19 May,2024
Liked: Cleanliness, staff & service, amenities
Overall the stay was okay. Room was clean, building was quiet, nice pool and sauna. Dining didn’t offer limited range of types of food (normally not a big deal but there aren’t many other options in the area) and the breakfast spot doesn’t offer a “regular” breakfast.
Even though the main business is in the winter it was uncomfortably warm and there’s no AC. There’s a wall thermostat with cool and fan settings but no function; opened the window overnight and it cooled down but that took all of overnight.
Edward
Stayed 1 night in May 2024
Response from Karen on 19 May,2024
Dear Edward, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. This is not the level of service we aim to provide our guests with and apologize for the impact this had on your stay. We appreciate you taking the time to share these comments though so we can review them with our team to assist us moving forward. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Karen Assistant Front Office Manager
Response from Nataly - Manager on Duty on 22 May,2024
Dear Ayesha, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
Response from Sami - Manager on Duty on 20 May,2024
Dear Martha,Thank you for taking the time to share your feedback with us. I am very happy to learn that you enjoyed the food from Timberwolf. I will be sure to pass this along to our food and beverage department. Thank you once again for taking the time to share your feedback with us, we look forward to welcoming you back in the near future.
Woodsy inn/motel on edge of town (which is tiny). Very good pasta/pub restaurant. Clean rooms, slightly dated but comfortable in thx woods. Pleasant place to stay, 5 minutes to Lake Louise right off main highway. Quiet.
Andrew
Stayed 2 nights in May 2024
Response from Karen on 19 May,2024
Dear Andrew,, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. We are sorry to learn that you were dissatisfied with the accommodations provided. Although not all rooms are renovated, we have recently completed renovations with many more planned for the near future. Your review is important to us and we thank you for sharing your feedback. Karen Assistant Front Office Manager
10/10 Excellent
Robin
Travelled with family, Travelled with partner
18 May,2024
Liked: Cleanliness, amenities
Front desk staff was fantastic after a bit of a wait to check in. Room great. Timerwolf Pizza was amazing. Great staff and hospitality! Will come
Again
Robin
Stayed 1 night in May 2024
Response from Karen on 19 May,2024
Dear Robin, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed your stay with us, especially in regards to our friendly team and the facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager
Dear Chithra, thank you for choosing the Lake Louise Inn and for taking the time to share a review. I apologize that you were disappointed that your room did not have a mini-fridge or microwave. This is mentioned when booking this rooms type that these amenities are not I apologize that you were disappointed that your room did not have a mini-fridge or microwave. This is mentioned when booking this rooms type that these amenities are not included in the room. However, there is always a fridge you can store you items in at the front desk, and there is a microwave in the basement of the building. included in the room. However, there is always a fridge you can store you items in at the front desk, and there is a microwave in the basement of the building. Karen Assistant Front Office Manager
Response from Michal Srbecky - Front Office Manager on 17 May,2024
Dear Kathleen,Thank you for sharing a constructive and candid review on your recent stay at the Lake Louise Inn. We would like to apologize for the concerns outlined and will be addressing the appropriate departments. We are disappointed to learn that your stay fell below expectations, and we hope to welcome you back in the future for a visit more exemplary of our standards.
Response from Michal Srbecky - Front Office Manager on 17 May,2024
Dear Lee Yew, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future.
Response from Michal Srbecky - Front Office Manager on 17 May,2024
Dear Murray, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!
Response from Michal Srbecky - Front Office Manager on 16 May,2024
Dear Nicole, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!
10/10 Excellent
Tanveer
15 May,2024
.
Tanveer
Stayed 1 night in May 2024
Response from Michal Srbecky - Front Office Manager on 16 May,2024
Dear Tanveer, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!
6/10 Okay
Edwin
Travelled with family
15 May,2024
Liked: Cleanliness, staff & service
It was not delux as advertised. We did not have access to pool or hot tub. We were placed besides a mechanical room and heard noise all night. As i was woking in the business center someone entered our room while my wife was there without permission.
Not coming back
Edwin
Stayed 1 night in May 2024
Response from Michal Srbecky - Front Office Manager on 16 May,2024
Dear Edwin, thank you for choosing the Lake Louise Inn and for taking the time to share your experience. We are disappointed to learn that your stay fell below expectations. We sincerely apologize that you did not feel that you received an appropriate value. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards.
Response from Michal Srbecky - Front Office Manager on 16 May,2024
Dear Patrick, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!
There is no option to turn on the air conditioning when the temperature gets hot in the room in May.
Josephine Carissa Cacho
Stayed 2 nights in May 2024
Response from Karen on 15 May,2024
Dear Josephine Carissa Cacho, thank you for taking the time to share your feedback with us. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to the room temperature. We will follow up with our Maintenance Team accordingly. Thank you again, for taking the time to share your concerns with us. We look forward to welcoming you back with more exemplary standards. Karen Assistant Front Office Manager
The room was a little dated but still super cute. The main building was phenomenal! Wish we could have stayed longer!
Kristin
Stayed 1 night in May 2024
Response from Nataly - Manager on Duty on 15 May,2024
Dear Diane, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities. We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
Response from Nataly - Manager on Duty on 15 May,2024
Dear Diane, Thank you for choosing the Lake Louise Inn and for taking the time to provide us with your valuable feedback on your most recent stay with us. We use these surveys as an area of opportunity for our staff and hotel to improve. I am happy to know you had a great stay and enjoyed our accommodations and facilities such as our Restaurants! We work hard to make every guest's experience a memorable one. On behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. We trust you had a wonderful time exploring all that Lake Louise has to offer. Warmest Regards, Nataly - Manager on Duty
Excellent location & well equipped junior suite. Housekeeping ladies were superb & provided an excellent service.
TIMOTHY
Stayed 2 nights in May 2024
Response from Karen on 14 May,2024
Dear Timothy, thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are happy to know you had a great stay, and enjoyed our newly renovated accommodations and facilities. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future. Karen Assistant Front Office Manager
Response from Michal Srbecky - Front Office Manager on 16 May,2024
Dear John, on behalf of the Lake Louise Inn Staff, I would like to thank you for being such a great guest and we cannot wait to host you again in the near future. Our friendly front desk team works hard to make every guest's experience a memorable one. We trust you had a wonderful time exploring all that Lake Louise has to offer, and we hope to welcome you back in the future!
Dear Christopher, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are pleased to know you enjoyed a comfortable stay, along with our facilities. Your feedback is greatly appreciated and we hope to welcome you back in the near future! Karen Assistant Front Office Manager
8/10 Good
Jamie
Travelled with partner
13 May,2024
My complaints would be no air conditioning and no room service and limited times restaurant and Starbucks are open. Some construction noise and mess too
Jamie
Stayed 2 nights in May 2024
Response from Karen on 14 May,2024
Dear Jamie, Thank you for choosing the Lake Louise Inn and for taking the time to share a review. We are disappointed to learn that your stay was not up to standards. We sincerely apologize for the inconvenience you encountered in regards to the room temperature and opening hours of the restaurants. We will follow up with our Team accordingly. We value your feedback and hope we can welcome you back for a stay more exemplary of our standards. Karen Assistant Front Office Manager