I’ve never given a poor review before but felt this experience warranted it. At check-in, the desk area was disorganized with room keys and reservation slips (literally) all over the counter, it made me question the security of my information. There were future reservations tacked to the wall for anyone to see. The man behind the counter barely spoke to me. We were in the area for work, had three rooms and checked-in in the evening, and two of the rooms hadn’t been cleaned. The bed had been slept in and the bathroom was dirty. We were given a new room, which was fine, though it smelled slightly of dog waste. After showering, the towels didn’t dry you off. I don’t know if it was all the water softener salt or the type of towel, but it was more like a squeegee than a towel. In the morning, we went to check out the breakfast, there was a family there - the woman called the front desk to ask about breakfast and the man (the same one who checked us in) told her to “just turn it on” (the waffle maker and coffee maker). She tried but couldn’t figure out the self contained coffee maker. Overall, an awful experience (but Lake Mills is nice!)