"Clean rooms and friendly staff. However I was there towards the end of the ski season and there was noticeably less staff around to help with bags and ski equipment when checking in, but I guess this is expected when visiting outside of peak season "
"This was an unacceptable check-in experience, especially for what they charge per night. O
After a six-hour drive, we arrived around 7–8 PM to find the front desk closed, the property dark, and no staff available. There were no clear after-hours check-in instructions provided in advance—our Expedia confirmation only listed a 4 PM check-in time, with nothing about what to do if arriving later.
We called both the main number and the after-hours line multiple times and received no response. It was cold, raining, and the property is in a remote mountain area with very limited nearby options. Exhausted and unsure what to do, we did not feel comfortable waiting in a dark, empty parking lot with no way to access the room, so we had to find alternative lodging for the night.
The next day, we were told the key had been left in an envelope and that there was a note on the door. That may be their process, but it was not clearly communicated, not visible in the moment, and not a reasonable expectation after a long day of travel in poor conditions. For a property at this price point, check-in should be straightforward, well-lit, and clearly communicated in advance—not dependent on finding a note on a dark door.
To make matters worse, the property has denied a refund, claiming the issue did not occur, and redirected responsibility to Expedia, while Expedia says the property must approve the refund. We are now stuck in the middle despite being unable to access the room we paid for."
If you're planning to come to the area to visit Lake Umbagog, take some time to see the rest of the sights while you're in town. Travellers love the area for its scenic parks, sporting events and great live music scene. You'll find 10 hotels and other accommodations within a few miles for a convenient home base.
What's the best place to stay close to Lake Umbagog?
Jordan Hotel is one of the top choices for your stay based on our traveller data, and this hotel offers a full-service spa and 2 restaurants. You'll find it 21.1 mi (33.9 km) from Lake Umbagog. Other good choices around the area include Grand Summit Hotel and Snow Cap Inn.
How many hotels can I expect to find near Lake Umbagog?
Expedia has 10 hotels and other accommodation options a few miles from Lake Umbagog.
If I need to cancel the hotel reservation for my stay near Lake Umbagog, will I receive a refund?
Yes! You'll find that most hotel room reservations are fully refundable as long as you cancel before the accommodation's cancellation deadline, which in most cases is within 24 or 48 hours of your check-in date. If you have a reservation that's non-refundable, it might still be possible to cancel it and get a refund within a 24-hour period of your booking. Enter your dates, click on "Search", then use the filter option "fully refundable" to get the best deals near Lake Umbagog.