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Reviews of Holiday Inn Express Hotel & Suites, a Lake Zurich-Barrington, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites, a Lake Zurich-Barrington, an IHG Hotel
197 S Rand Road, Lake Zurich, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 365 out of 659 reviews" "
Rating 8 - Good. 184 out of 659 reviews" "
Rating 6 - Okay. 66 out of 659 reviews" "
Rating 4 - Poor. 30 out of 659 reviews" "
Rating 2 - Terrible. 14 out of 659 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Friendly staff.
Stayed 2 nights in Oct 2023

8/10 Good

Merelin, Winthrop Harbil

Nice clean place to stay at after a nice party in the area. Quick check in / out! Pleasant staff.
Stayed 1 night in Apr 2024

10/10 Excellent

saeed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have all modern stuff. Alll micro details from bath room to breakfast was superb. Staff was very helpful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are very friendly. The hotel is very clean and well maintained. Plenty of room in lobby area to sit and be comfortable if you dont want to be in your room. Definitely stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy, location was convenient, rooms were clean.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best all around hotel I've ever stayed at. Staff was polite and helped with whatever I needed. Absolutely the best hot breakfast of any hotel ever. You guys are the best!
Stayed 1 night in Mar 2024

8/10 Good

Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We come here for our nieces and nephews birthday parties and want to stay somewhere close, convenient and clean. We’ve stayed here a few times. It’s affordable, clean and the breakfast buffet is great. The only complaint is the rooms are not sound proof. We heard every door shut, conversation, etc.
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and facility was great. Nice job Holiday Inn
Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen

The past 6 times I have stayed here the ice machines have not been working.
Stayed 1 night in Mar 2024
Response from Allison - General Manager on 5 Mar,2024
Thank you so much for your wonderful review, we are so happy you enjoyed your stay with us. Hope to see you again.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was perfect for what I needed. I actually don’t live far but I had two very busy work days back to back and decided to spurge for a hotel instead of driving a round, wasting gas and losing sleep. The staff AT the hotel was great. However, I called a few times beforehand regarding an early check in and the call center operators were horrible. I was hung up on twice. Would not recommend them. Wish I could call the local property directly.
Stayed 1 night in Feb 2024
Response from Nathan - Front Desk Agent on 5 Mar,2024
Thank you so much for your wonderful review, we are so happy you enjoyed your stay with us. I'm so sorry this happened to you with our call center, you can always press 0 and speak to any hotel front desk agent to make reservations as well. Hope to see you again.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, and quiet, superior accommodations!
Stayed 1 night in Feb 2024
Response from Nathan - Front Desk Agent on 5 Mar,2024
Thank you so much for your wonderful review, we are so happy you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Breakfast was wonderful ! Clean and great service
Stayed 1 night in Jan 2024
Response from Allison - General Manager on 30 Jan,2024
Thanks for taking the time to give us your feedback. Our goal is to make you feel welcome and it sounds like we made that happen. I really appreciate you taking the time to share your thoughts with us about your recent stay. The feedback from our guests is what enables us to continually improve and exceed your expectations.

10/10 Excellent

jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice updated clean rooms. Friendly service and amazing breakfast!
Stayed 1 night in Jan 2024
Response from Allison - General Manager on 30 Jan,2024
Thanks for taking the time to give us your feedback. Our goal is to make you feel welcome and it sounds like we made that happen. I really appreciate you taking the time to share your thoughts with us about your recent stay. The feedback from our guests is what enables us to continually improve and exceed your expectations.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Nathan - Front Desk Agent on 30 Jan,2024
I really appreciate you taking the time to share your thoughts with us about your recent stay. The feedback from our guests is what enables us to continually improve

10/10 Excellent

WOOIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024
Response from Nathan - Front Desk Agent on 15 Jan,2024
Thank you so much for your wonderful review. We hope to see you again soon.

10/10 Excellent

Christopher

Business traveller
Stayed 3 nights in Jan 2024
Response from Allison - General Manager on 15 Jan,2024
Thank you so much for your wonderful review. We hope to see you again soon.

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Nathan - Front Desk Agent on 11 Jan,2024
Thank you so much for your review. We hope to see you again soon.

10/10 Excellent

Marsha

Stayed 3 nights in Jan 2024
Response from Nathan - Front Desk Agent on 8 Jan,2024
Thank you so much for your wonderful review, we hope to see you again soon.

10/10 Excellent

Kristi

Stayed 3 nights in Dec 2023
Response from Nathan - Front Desk Agent on 8 Jan,2024
Thank you so much for your wonderful review, we hope to see you again soon.

10/10 Excellent

Anna

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Denise - Front Desk Agent on 2 Jan,2024
Thanks for taking the time to give us your feedback. Our goal is to make you feel welcome and it sounds like we made that happen. I really appreciate you taking the time to share your thoughts with us about your recent stay. The feedback from our guests is what enables us to continually improve and exceed your expectations.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very enjoyable stay
Stayed 1 night in Dec 2023
Response from Denise - Front Desk Agent on 8 Feb,2024
Thank you so much for your review. We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 Excellent

Daniel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, pet friendly
Stayed 2 nights in Dec 2023
Response from Nathan - Front Desk Agent on 26 Dec,2023
I would like to thank you for staying with us. I’m extremely pleased to hear that you enjoyed your stay and I hope you choose to stay with us again. Please feel free to let us know if there is anything we can improve on. We look forward to you staying with us again in the future.

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Nathan - Front Desk Agent on 26 Dec,2023
I would like to thank you for staying with us. I’m extremely pleased to hear that you enjoyed your stay and I hope you choose to stay with us again. Please feel free to let us know if there is anything we can improve on. We look forward to you staying with us again in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not too bad - deep clean needed
The room was large and had several places to sit. Liked the coffee table that lifted to a computer table. Bed was comfy. The room vents were dirty. Esp the exhaust vent in the bathroom. It was caked with dirt. The dust came into the air and made me sneeze.
Stayed 1 night in Dec 2023
Response from Denise - Front Desk Agent on 26 Dec,2023
I really appreciate you taking the time to share your thoughts with us about your recent stay. The feedback from our guests is what enables us to continually improve and exceed your expectations.Please know that we will most definitely use your thoughts as a valuable resource to enhance our hotels performance. Again, thank you for making the effort to share your thoughts with us.

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2023
Response from Nathan - Front Desk Agent on 2 Jan,2024
Thanks for taking the time to give us your feedback. Our goal is to make you feel welcome and it sounds like we made that happen. I really appreciate you taking the time to share your thoughts with us about your recent stay. The feedback from our guests is what enables us to continually improve and exceed your expectations.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities
I really like this property except after I checked in and went to my room on 2nd floor I went to ice machine and it wasn’t working. 2 weeks ago I had a room on the 2nd floor and the ice machine was not working. I told staff at both visits about the problem. The hotel needs to repair the machine
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec,2023
Thank you so much for your wonderful review!! We hope to see you again soon

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, staff & service, room comfort
Whining Heat
Appearance of the room was very good, staff were very nice and breakfast was decent. Heat did not work very well and gave off load grinding noise when it was running. I was going to ask for another room, but I talked with my traveling companions and found out their's were the same. Shower water pressure was terrible as well.
Stayed 3 nights in Dec 2023
Response from Nathan - Front Desk Agent on 11 Dec,2023
I am so sorry about your stay, that is not something we want to hear from our guests. We will look into all of this and we hope you will come back again soon.

10/10 Excellent

Kartik

Execellent
Stayed 2 nights in Nov 2023
Response from Jenni - Front Desk Agent on 11 Dec,2023
Thank you so much for your wonderful review, we hope to see you again soon!

10/10 Excellent

Lucretia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast options and eating area. Especially pleasant and helpful breakfast room attendants. Same can be said about the front desk staff - simply nice people with a great sense of humor.
Stayed 3 nights in Nov 2023
Response from Denise - Front Desk Agent on 11 Dec,2023
Thank you so much for your fantastic review! We hope to see you again soon.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the choices with the continental breakfast.
Stayed 2 nights in Nov 2023
Response from Nathan - Front Desk Agent on 11 Dec,2023
Thank you so much for your fantastic review! We hope to see you again soon.

8/10 Good

Donna

Friendly staff. No issues
Stayed 1 night in Nov 2023
Response from Jenni - Front Desk Agent on 11 Dec,2023
Thank you so much for your fantastic review! We hope to see you again soon.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 11 Dec,2023
Thank you so much for your fantastic review! We hope to see you again soon.

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
An Event fail
The woman at the main desk the night we checked in was super rude when I asked for the complimentary water for hotel members, even though I had my membership out to show her. She was also super rude to my kids when they came to the front desk for extra pillows and blankets for the pull-out sofa and roll-away which was odd since she said to send them down. I then had to go down and get the linens myself. We did not get the room we had booked which included enough beds for everyone so I had to go back to the desk to ask for a new room or something to fix the issue. I was at the front desk a total of 3 times, my kids went 2 extra times as well. The tv also did not work, only displaying the Discovery channel, despite there being two remotes in the room. The hotel works sort of but clearly, they can not handle a sold out venue and do not have enough materials for sold out rooms.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 6 Nov,2023
Thank you for your review and I am very sorry how our front desk staff treated you. Please note when booking a third party they normally dont give us all the information like how many people are in the room, so then the reservation comes in and front desk has to see what we had avialable and puts you into that room type. I would suggest to call the hotel after you booked just to make sure there is another beds available in the room and that the third party like hotels.com gave us the correct number of people who will be in the room. Thank you again for staying with us and we sure hope you will give us another shot.

8/10 Good

Bessie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the night staff they were friendly. The early staff was not as nice. I got in early stopped in to see if we could check in early. The man at the front desk said the earliest i could check in was 11 am for a 50 dollar fee. I came back at 11 and was prepared to pay the extra fee when another person at the desk said it was absolutely bot allowed and she wasnt very friendly with it either.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 6 Nov,2023
Thank you for your review and I am very sorry for how my staff treated you. We hope you will give us a second chance. Thank you again

10/10 Excellent

jesiane

Stayed 1 night in Nov 2023
Response from Allison - General Manager on 11 Dec,2023
Thank you so much for your fantastic review! We hope to see you again soon.

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 6 Nov,2023
Thank you for your wonderful review.

10/10 Excellent

Jeung hun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and fresh food
Stayed 1 night in Oct 2023
Response from Hotel Manager on 6 Nov,2023
Thank you for your wonderful review.

10/10 Excellent

Audra

Nathan at the front desk is wonderful. So helpful and friendly.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 22 Oct,2023
Thank you very much for your wonderful review. Nathan is our rockstar. We hope to see you again soon.

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Close to shopping and dining options.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 22 Oct,2023
Thank you very much for your wonderful review. We hope to see you again soon.

10/10 Excellent

Cody

Stayed 5 nights in Oct 2023
Response from Hotel Manager on 22 Oct,2023
Thank you very much for your wonderful review. We hope to see you again soon.

10/10 Excellent

Lee

Travelled with family
Liked: Staff & service, property conditions & facilities
Probably the one of top three hotels I have ever stayed in.. Clean,safe,just the best..not one bad word!
Stayed 2 nights in Oct 2023
Response from Allison - General Manager on 22 Oct,2023
Thank you very much for your wonderful review. We hope to see you again soon.

10/10 Excellent

Shelby, Fox River Grove

Stayed 1 night in Oct 2023
Response from Hotel Manager on 6 Nov,2023
Thank you for your wonderful review.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, comfortable and spacious room.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 22 Oct,2023
Thank you very much for your wonderful review. We hope to see you again soon.

6/10 Okay

Rob

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Bathroom wasn't cleaned
Stayed 1 night in Oct 2023
Response from Hotel Manager on 13 Nov,2023
Hello, thank you for your review, I am so sorry to hear about your experience with us. This is not like our housekeeping department. We hope you will come back and give us a second change. Thank you again for staying with us.

10/10 Excellent

Aleida

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 22 Oct,2023
Thank you very much for your wonderful review. We hope to see you again soon.

10/10 Excellent

donald, Grand Blanc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
quick check in, greeted immediately!!
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 22 Oct,2023
Thank you very much for your wonderful review. We hope to see you again soon.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed out stay at Holiday End Express & plan to stay there again in the future when we are in the area.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 22 Oct,2023
Thank you very much for your wonderful review. We hope to see you again soon.

6/10 Okay

Taip

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager on 22 Oct,2023
Thank you very much for your wonderful review. We hope to see you again soon.

10/10 Excellent

Donald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 26 Sept,2023
Thank you for your review, we are so glad to see you enjoyed your stay with us.