"A blinding naked light bulb greeted us when we arrived in the room. The floor in the bathroom was soiled around the toilet and dirty footprints on the floor by the sink.The kitchen counter by the sink had sticky residue. The eating area had not been cleaned. So I don’t think the room was ready for occupancy. I just hoped they changed the sheets and just overlooked the floor, etc. The desk chair was broken. I almost fell backwards on the floor when I sat in it. Except for the desk chair problem, I told the night person that I was unhappy with the room and told her why and that we wanted to be moved. She said she didn’t have other rooms like that even though on a Monday night the hotel was practically empty. She said she would go to our room and clean the floor. She did not. Next morning I complained again and brought up the desk chair. The morning manager said, I don’t know why the night person didnt move you. She waived the $15 parking fee and said she would give me Hilton Honors points for the inconvenience. The last time I checked the balance on the account was 0. I have had very good experiences with Expedia’s ratings until now. I expected more out of Hilton. "
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
