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Reviews of Best Western Plus Desert Poppy Inn

3 out of 5
Best Western Plus Desert Poppy Inn
2038 W Avenue I, Lancaster, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1002 reviews" "
Rating 8 - Good. 238 out of 1002 reviews" "
Rating 6 - Okay. 63 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 36 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
place was clean and nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr,2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our place clean and nice during your stay. Providing a comfortable and clean environment for our guests is important to us, and we're glad we met your expectations. If there's anything else we can do to enhance your experience next time, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay.sincerarly,Hotel manger

10/10 Excellent

Marian

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Nice room. Great breakfast choices. I enjoyed my stay.
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr,2024
Dear Marian,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you found our property very clean, enjoyed your room, and appreciated the great breakfast choices. Providing a comfortable and enjoyable stay is our top priority, and we're delighted that we met your expectations. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr,2024
Dear Guest,Thank you for your feedback! We're delighted to hear that everything met your expectations during your stay. Your satisfaction is important to us, and we're pleased that you had a positive experience. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Okay

Myra

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr,2024
Dear Myra,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. We appreciate your honest review and will use it to make necessary improvements to enhance the experience for all our guests. If there's anything specific you'd like us to address, please don't hesitate to reach out. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely,Hotel Manager

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr,2024
Dear Sara,Thank you for taking the time to share your feedback. We're glad to hear that you had a positive experience during your stay. If there's anything specific we can do to improve and make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon.Sincerely,Hotel Manager

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for the price. Clean, high water pressure, very good breakfast and very happy and helpful staff. Seems to be a trend with BW plus from what ive seen
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr,2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience during your stay with us. Providing clean accommodations, excellent amenities, and helpful staff are our top priorities, and we're delighted that we could meet your expectations. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Okay

Georgina

Disliked: Property conditions & facilities
We stayed for one night, despite having to sign something to say we wouldn’t smoke in the room obviously someone had before as the room smelt awful. Also smelt as though smoke was coming through the air con system. Asked for a bottle opener at reception and apparently there wasn’t one at the property!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr,2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the unpleasant smell in your room and the lack of a bottle opener. Please know that this does not reflect our usual standards, and we will address these issues promptly to ensure a better experience for our guests in the future. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

Krishnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place. Big rooms. Good breakfast. Easy walk/drive to shopping.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 Apr,2024
Dear Guest,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed your stay with us, particularly our clean accommodations, spacious rooms, delicious breakfast, and convenient location near shopping areas. Your satisfaction is our top priority, and we hope to welcome you back for another enjoyable visit in the future.Sincerely,Hotel Manager

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr,2024
Dear Guest,We're glad to hear that you had a great stay with us! If you ever find yourself in the area again, we'd love to welcome you back for another wonderful experience.Sincerely,Hotel Manager

10/10 Excellent

Blanca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean the receptionist was very nice and friendly
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 30 Mar,2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay and found our hotel to be nice and clean. It's also wonderful to know that our receptionist provided friendly and welcoming service. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We hope to welcome you back again soon for another enjoyable stay.Sincerely,Hotel Manager

10/10 Excellent

violeta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly breakfast was very good
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 26 Mar,2024
Dear Guest,Thank you for your kind words about our friendly staff and delicious breakfast! We're thrilled to hear that you had a positive experience during your stay.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very comfortable. My family enjoyed their stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar,2024
Dear Guest,We're delighted to hear that you and your family had a comfortable and enjoyable stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.Thank you for choosing our hotel, and we look forward to welcoming you all back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. We'll stay there on our next trip.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar,2024
Dear Steven,Thank you for the perfect rating and positive feedback! We're thrilled to hear that you enjoyed your stay with us and that you plan to return for your next trip. Providing a nice place for our guests to stay is our goal, and we're delighted that we could meet your expectations. We look forward to welcoming you back on your next visit!Sincerely, Karla IrahetaGeneral Manager

4/10 Poor

Dale, Rupert

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel is on my vip list, says you get free bottle of wine, last 2 stays, I never received bottle of wine, do not offer if you are not going to give to vip. Hot to was not functioning at all. Should refund people if a perk like hot tub is not working.stayed a whole week and no hot tub. Will not stay here again even though I do like hotel
Stayed 6 nights in Feb 2024
Response from General Manager on 12 Mar,2024
Dear Dale,We appreciate your loyalty and regret any disappointment caused by not receiving the promised perks during your recent stays. Our sincerest apologies for the inconvenience with the hot tub, and we understand the frustration this may have caused. We take your feedback seriously and will work diligently to address these issues, including ensuring that advertised perks are consistently provided to our VIP guests. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back in the future, providing a more enjoyable and fulfilling experience. Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb,2024
Dear Rose,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Kirk, Oxnard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel and the staff was wonderful.
Stayed 2 nights in Feb 2024
Response from Hotel manager on 21 Feb,2024
Dear guest,Thank you for your kind words! We're delighted to hear that you had a wonderful experience at our hotel. We strive to provide the best service possible, and we're glad that our staff met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.Sincerely, Karla IrahetaGeneral Manager

4/10 Poor

Derek

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The breakfast was good and the hotel would be nice if it was just cleaned. The couch and furniture in the reception area was stained and dirty. So was the couch in our room. They need to steam clean them. The matteress was very stiff and hard. it felt like no box spring but just plywood. Overall, I probably will not come back to the Best Western
Stayed 1 night in Feb 2024
Response from General Manager on 4 Feb,2024
Dear Derek,We apologize for the cleanliness issues you encountered during your stay, especially regarding the stained and dirty furniture in the reception area and your room. Providing a clean and comfortable environment for our guests is important to us, and we regret that we fell short of your expectations in this regard. Your feedback regarding the mattress comfort is also noted, and we will address this with our management team to ensure improvements are made. We understand your decision not to return, and we appreciate you bringing these matters to our attention. Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Jene

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest Best Western I've been to! Everything was clean, room, hallways, entry, etc which was nice. Close to freeway for easy access but far enough to not hear the freeway noise. Stayed one night, only thing is the bed wasn't too comfortable but fine for a nights stay.
Stayed 1 night in Jan 2024
Response from General Manager on 3 Feb,2024
Dear Jene,Thank you for your perfect rating and detailed feedback! We're thrilled to hear that you found our hotel to be the cleanest Best Western you've been to and that everything, from the room to the hallways and entry, met your expectations. We're also glad to know that our location provided easy access to the freeway without the noise. Your comments about the bed are duly noted, and we'll certainly look into ways to enhance the comfort for our guests. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan,2024
Dear Michelle,Thank you for your perfect rating! We're delighted to hear that you found our hotel clean. Maintaining a clean environment is a top priority for us, and we're glad that it contributed to a positive experience during your stay. We look forward to welcoming you back for another great stay in the future!Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Tanasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel manager on 29 Jan,2024
Dear Guest,Thank you for your fantastic 10 out of 10 rating! We're thrilled to know you had an excellent experience during your stay. Your positive feedback means a lot to us, and we look forward to hosting you again in the future.Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and comfortable it had a couch a sink it wasn’t to far from the ice machine by far a very home like feeling tons of space
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan,2024
Dear Hector,Thank you for the fantastic 5 out of 5 rating! We're delighted to hear that you found the room very nice and comfortable, with added amenities like a couch and sink. It's wonderful that you experienced a home-like feeling and appreciated the spaciousness. Your positive feedback is truly valued, and we look forward to providing you with more comfortable and enjoyable stays in the future. If there's anything specific you loved about your stay or any suggestions you have, please feel free to share. Thank you for choosing us!Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jan 2024
Response from Hotel manager on 22 Jan,2024
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Facundo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked my room and the gym. The breakfast wasn't very good.
Stayed 2 nights in Jan 2024
Response from General Manager on 19 Jan,2024
Dear Facundo,Thank you for your feedback and the 3 out of 5 rating. We're pleased you enjoyed your room and the gym. We apologize for any shortcomings in the breakfast; your comments will help us refine our offerings. We value your input and hope to have the opportunity to enhance your experience on your next visit.Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Janice

Stayed 3 nights in Jan 2024
Response from General Manager on 14 Jan,2024
Dear Janice,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Loretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean, quiet, convenient and friendly
Stayed 2 nights in Jan 2024
Response from General Manager on 9 Jan,2024
Dear Loretta,Thank you for the perfect rating and positive feedback! We're delighted to hear that you found the place clean, quiet, convenient, and friendly. If there's anything specific you appreciated or if there's anything we can do to make your future even better, please let us know. We appreciate your review and look forward to serving you again!Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Blancs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything !! Most definitely would stay again .. safe and near prison
Stayed 3 nights in Dec 2023
Response from General Manager on 9 Jan,2024
Dear Blancs,Thank you for the perfect rating and positive feedback! We're thrilled to hear that you enjoyed everything about your stay and felt safe. We appreciate your endorsement and look forward to welcoming you back on your next visit. If there's anything specific you like or if there's anything we can do to make your future even better, please let us know. We value your feedback!Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Katya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Return - Enjoyed Stay
Bathroom had hair on the floor, under the sink. The rest of the stay was very pleasant! The breakfast was amazing and delicious! Will stay there again!
Stayed 3 nights in Dec 2023
Response from Hotel manager on 3 Jan,2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the oversight with cleanliness in the bathroom, and we appreciate your understanding. We're delighted to hear that the rest of your stay was very pleasant, and you enjoyed the amazing and delicious breakfast. We look forward to welcoming you back for another enjoyable stay, and we'll strive to make it even better.Sincerely, Karla IrahetaGeneral Manager

8/10 Good

Ravi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel at safe location, having good breakfast and comfort bed and pillows.
Stayed 1 night in Dec 2023
Response from Hotel manager on 3 Jan,2024
Dear Guest,Thank you for your positive review! We're pleased to hear that you found our hotel to be very good, located in a safe area, with a satisfying breakfast, and comfortable beds and pillows. Your comfort and satisfaction are our priorities, and we appreciate your feedback. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay as usual!! We love it here! 😃
Stayed 3 nights in Dec 2023
Response from General Manager on 28 Dec,2023
Dear Sally,Thank you for your positive feedback! We are delighted to hear that you had a fantastic stay and that you love staying with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience in the future.Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Lisa

Stayed 4 nights in Dec 2023
Response from General Manager on 17 Jan,2024
Dear Lisa,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Karla IrahetaGeneral Manager

6/10 Okay

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
It is a nice place. Clean and in good shape. However, beds are uncomfortable (old style, ultra firm) and they use some kind of disinfectant that smells terrible.
Stayed 2 nights in Dec 2023
Response from Hotel manager on 27 Dec,2023
Dear Guest,Thank you for your feedback, and we're pleased to hear that you find our place clean and well-maintained. We apologize for any discomfort caused by the firmness of the beds and the odor of the disinfectant. Your comments are important to us, and we'll take them into consideration as we strive to improve our guests' experience.Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size and clean rooms. Breakfast was good and had plenty of choices. Would definitely stay there again
Stayed 3 nights in Dec 2023
Response from General Manager on 31 Jan,2024
Dear Lisa,Thank you for your perfect rating and for your kind words about our hotel! We're thrilled to hear that you found our rooms nice-sized and clean, and that you enjoyed our breakfast offerings with plenty of choices. We appreciate your feedback and are delighted that you would choose to stay with us again in the future. We look forward to welcoming you back for another enjoyable stay!Sincerely, Karla IrahetaGeneral Manager

4/10 Poor

Kareen

Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec,2023
Dear Kareen,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely, Karla IrahetaGeneral Manager

4/10 Poor

Arthur

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
a new first! went to the room , opened the door and it was already occupied
Stayed 1 night in Dec 2023
Response from General Manager on 23 Dec,2023
Dear Arthur,We sincerely apologize for the unsettling experience you had upon entering your room. We deeply regret any inconvenience caused. We will investigate this incident to ensure it doesn't happen again in the future. Your comfort and safety are our top priorities, and we appreciate your understanding. We hope to have the opportunity to make amends and provide you with a more positive experience in the future.Sincerely, Karla IrahetaGeneral Manager

2/10 Terrible

Kareen

Disliked: Staff & service
They did not have maintenance for the heater and no housekeeper to bring extra blankets
Stayed 1 night in Dec 2023
Response from Karla Iraheta on 21 Dec,2023
Dear Kareen,We apologize for the inconvenience you experienced with the heater and the lack of available housekeeping during your stay. Your comfort is important to us, and we regret that we fell short in addressing these concerns promptly. We appreciate your feedback, and we will take steps to ensure that maintenance and housekeeping services are readily available for our guests. If your travels bring you back to the area, we hope to have the opportunity to provide you with a much-improved experience.Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 14 Dec,2023
Dear Eddie,It is greatly appreciated that you gave it a 10-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Monina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property, it’s quite, very clean and well maintained, easy access from 14 freeway and there’s a fast food across the way In and out and Wendy’s.
Stayed 1 night in Nov 2023
Response from Hotel manager on 13 Dec,2023
Dear Guest,Thank you so much for your positive feedback! We're thrilled to hear that you love our property and appreciate its quiet, clean, and well-maintained environment. It's great to know that our location is convenient for you, with easy access from the 14 freeway and nearby fast-food options. We value your patronage and look forward to providing you with excellent service during your future visits. If there's anything specific you enjoy or if you have any suggestions, feel free to share.Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Gregory, Box Elder

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room came with a bottle of wine. This was the first for me at a BW. There were 4 choices to chose from. We enjoyed the Sangaria.
Stayed 1 night in Nov 2023
Response from Hotel manager on 28 Nov,2023
Dear Guest,We're thrilled to hear that you enjoyed the special touch of a complimentary bottle of wine in your room! It's great to know that our selection, especially the Sangria, added to your overall experience. If there's anything else you'd like to share or if you have additional feedback, please feel free to let us know. We hope to have the pleasure of hosting you again in the future.Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

GAIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great
Stayed 1 night in Nov 2023
Response from Hotel manager on 28 Nov,2023
Dear Guest,Thank you for your kind words about our staff! We're delighted to hear that you had a positive experience with our team. Providing excellent service is our priority, and we appreciate your recognition. If there's anything specific you'd like to mention or if you have further feedback, feel free to share. We look forward to welcoming you back in the future.Sincerely, Karla IrahetaGeneral Manager

6/10 Okay

Mardi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved 2 rooms. One for me and one for my friends. The front desk would not let m friends check in without me being present. This made a big problem for me and my friends.
Stayed 1 night in Nov 2023
Response from Hotel manager on 28 Nov,2023
Dear Guest,We sincerely apologize for any inconvenience caused during your check-in. Our intention is to provide a smooth and comfortable experience for all our guests, and it seems we fell short in this instance. We appreciate your feedback and will review our policies to see how we can enhance the check-in process for our guests. If there's anything else you'd like to discuss or if there's an opportunity to make it up to you in the future, please let us know.Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Phyllis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to freeways and family lived within a mile
Stayed 1 night in Nov 2023
Response from Hotel manager on 28 Nov,2023
Dear Guest,Thank you for choosing our hotel and for highlighting our convenient location. We're pleased to hear that our proximity to freeways and your family's residence added to the convenience of your stay. If there's anything else you'd like to share or if there's anything we can improve for your next visit, please let us know. We look forward to welcoming you back in the future.Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Teleia

Liked: Cleanliness, staff & service, property conditions & facilities
It was cool
Stayed 2 nights in Nov 2023
Response from Hotel manager on 28 Nov,2023
Dear Guest,Thank you for choosing our hotel, and we appreciate your feedback. We're glad to hear that you had a cool experience during your stay. If you have any specific comments or suggestions on how we can make your next visit even better, please feel free to share. We look forward to welcoming you back in the future.Sincerely, Karla IrahetaGeneral Manager

8/10 Good

Mark, Prescott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I worked this area in L.E. and there is a criminal element here, but then honestly everywhere in the Lancaster Palmdale area does. I specifically requested a room facing the parking lot and I parked as close to my room as possible so I could hear my alarm go off. There are sketchy people hanging out in the parking lot and then having a taco truck doing business 25 yrds from your room doesn't help. Seriously what is up with that? This stay was fairly quiet, but the time before it was party central with rap music playing and kids running up and down the hall for 3 days.
Stayed 4 nights in Nov 2023
Response from General Manager on 22 Nov,2023
Dear Mark,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconvenience you may have encountered. We take guest safety seriously and will address your concerns to enhance our security measures. We hope to have the opportunity to welcome you back for a more enjoyable stay. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Eliott

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 17 Nov,2023
Dear Eliott,We are absolutely delighted to receive your 10-star rating! Thank you for choosing our hotel and for taking the time to provide such positive feedback. We strive to ensure our guests have a wonderful experience, and we're thrilled to know that your stay exceeded expectations. We look forward to hosting you again in the future and providing another outstanding stay. Thank you for your incredible rating!Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 15 Nov,2023
Dear Janet,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Jacquelinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there twice and I wouldn’t choose another place to go.
Stayed 1 night in Nov 2023
Response from General Manager on 13 Nov,2023
Dear Jacquelinne,Thank you for the perfect 5/5 rating! We're thrilled to hear that you chose to stay with us twice and wouldn't consider another place. Your loyalty is greatly appreciated, and we look forward to welcoming you back for more positive experiences in the future. Safe travels!Sincerely, Karla IrahetaGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Front desk gal was very polite although we had to wait a few minutes for her because there was a sign on the font counter saying be back shortly - helping other guest (something like that). Maybe they were just short staffed the evening we checked in. This is a comfortable place to stay for a night or two. The bed in our room was getting tired - seemed to really sag in the middle so it was not our most comfortable night sleep. They have a good breakfast in the morning. We will stay again, just request a different room with a newer bed.
Stayed 1 night in Nov 2023
Response from General Manager on 11 Nov,2023
Dear Guest,Thank you for sharing your experience with us. We appreciate your understanding regarding the brief wait at the front desk and apologize for any inconvenience caused. Your feedback about the bed is valuable, and we'll make sure to address this concern to enhance our guests' comfort. We're glad to hear that you found the overall stay comfortable and enjoyed the breakfast. When you return, please feel free to let the front desk know your preferences, and we'll do our best to accommodate your requests for a more restful night's sleep. We look forward to welcoming you back on your next visit.Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ed was amazing and very helpful
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov,2023
Dear Ethan,Thank you for sharing your experience, and we're delighted to hear that Ed provided you with amazing and helpful service. We appreciate your kind words and look forward to welcoming you back for another excellent stay in the future. Safe travels!Sincerely, Karla IrahetaGeneral Manager

10/10 Excellent

Maximino

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov,2023
Dear Maximino,It is wonderful to see reviews with a perfect score of 10 out of 10.I hope your visit was wonderful.The ratings have completely overpowered our staff.Being able to accommodate guests like you is a privilege.I await your next visit.Sincerely, Karla IrahetaGeneral Manager

8/10 Good

David, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly desk staff. Big room. Floor above was a bit nousy, so stay on third floor if possible.
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct,2023
Dear David,Thank you for the 4 out of 5 rating and your feedback. We're pleased to hear about the friendly desk staff and the spacious room. We'll keep your note about floor noise in mind, and we hope to provide an even better experience during your next stay.Sincerely, Karla IrahetaGeneral Manager