The GOOD.
1. Hotel location is superb. Center of Cenang conviniently close to almost everything; the beach, foods, shops, pharmacy etc.
2. The king size bed + bedsheet + duvet - almost 3/4 star rating comfort.
3. The room size is super spacious.
The BAD.
1. Facilities is almost non existent even for in house TV channel, only RTM1, RTM2 and TV3. No telephone, no Wifi and no safe box provided in room.
2. The toilet is terra cotta tiles. Which one wonders why for a toilet? Not to mention shower walls are damp and leaking.
3. Toilet floor is uneven. The water from showering would consume and overflow inside to the room. They even have the water scrap mop in toilet for us to use after shower.
4. Poor room soundproofing.
5. Air conditioning unit is not properly working when ever you want to switch it on.
6. The in room lighting is bad.
7. Worn out towels of very low and cheap quality even got holes at it for me to use.
8. No daily housekeeping to change towels etc.
9. The hotel itself is in shambles. From room furniture poor condition to toilet sink are all shabby work. Hotel electrical wiring cables, floor tiles are all a mess. Wonder Certificate of Fitness can be approved for business.
I was told the hotel is less than a year old since opening day but then again it should have never opened for business just yet. Not worth the value for that price you have to pay.
The first and the last for Chapter Suites. Sorry.