Langkawi Holidays

The team has set a really high standard on resort life. Everyone was friendly, greeted us with a hello's (amazing training and consistency... it shows). We had a really enjoyable time, each of our days relaxing by the pool (great service from Malik and Raf). Stayed in the garden view lower floor room and it was spacious, very comfy beds, great jacuzzi outside and you get everything you need for your comfort from shampoo to body lotion, to toothpaste/toothbrushes. After reading many of the reviews, I was concerned about the mosquitoes, especially as it was the rainy season, and I think the hotel does it's best to keep them down. They provide you insect repellant (fortunately I only got 3 bites over the 4 nights which is good in my books - note I wore repellant). My only feedback was on the resturant side of things. I knew that pricing of food at four seasons was relative to what we would pay in Australia (as I had checked out the menus before booking), but I do feel like it was quite expensive and inaccessible to eat there for lunch and dinner, but this is also my first four seasons hotel, so this could be consistent globally. What I found surprising was entry level wine options was ~300 RM, so 100 AUD. We ate at Kepala Grill one evening during our stay. I was a bit underwhelmed with the timing. It took our appetizer 70 mins to come out, and then our main followed shortly after. The seafood was cook very well, but probably lacked a bit on the presentation and flavour.

I love the traditional Malay house accommodation in beautiful gardens, although it is a little tired in parts. They are starting a refurb programme - though we were sad to see that they had changed the lobby from the original Malay long house to a bland lobby that looked like Starbucks. The staff are amazing - efficient and friendly. No alcohol served in the main restaurant! We had to perch in the corner of the lobby - not what I envisaged - so we didnt bother eating there again. The breakfasts were great. The beach restaurant - now being refurbed - definitely needed it. Generally there is not enough shade to deal with the 36degree heat - and not enough beds. The pool had small parasols that were next to useless - you had to keep moving the beds or the brolly to stay within the shade. Our flight was an evening flight - they let us keep the room until 1 but then the only 'courtesy' facility was a cold shower in the toilets by one of the pools - no toiletries- not even a hook for the pool towel. Their excuse was covid - doesnt justify that - not sure that its a 4/5 star hotel. Lots of signs saying what you cant do - think they should focus more on their guests and providing them with the things they need to have a comfortable/ pleasurable stay.

Family feel hotel. Fantastic staff and awesome service. Great location as we love to take a stroll to the busy areas in central Cenang.

Aging building in central Cenang beachfront. Room is spacious and clean. There are 5 tiny kittens and their mommy cat at the entrance. Take care not to step or drive over them.

I didn’t like service at Restaurant. 1/2 an hour waiting to be serviced, although requested twice.