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Reviews of Fairfield Inn & Suites Lansing West

2.5 out of 5
Fairfield Inn & Suites Lansing West
810 Delta Commerce Dr, Lansing, MI

Reviews

8.4

Very good

Rating 10 - Excellent. 284 out of 573 reviews" "
Rating 8 - Good. 179 out of 573 reviews" "
Rating 6 - Okay. 56 out of 573 reviews" "
Rating 4 - Poor. 36 out of 573 reviews" "
Rating 2 - Terrible. 18 out of 573 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. We felt welcome.
Stayed 1 night in Apr 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
Meh
My room was clean but the overall experience and hospitability was not great. The employee who checked me in never offered any formal greeting or even opened her mouth to share my room number or information about breakfast. I traveled with a co-worker who had a broken tv in her room.
Stayed 2 nights in Oct 2023

8/10 Good

dave

Stayed 1 night in Oct 2023

4/10 Poor

Lou

Travelled with family
Liked: Cleanliness
Could do Better
We stayed for a week, was hoping to come back to relax in a pool, no pool, no discount, they asked if we want daily room service or every other day, we said every other did not come till last day of stay. Breakfast food was not bad, one day the sausage were still frozen. The staff over all were friendly and nice.
Stayed 5 nights in Oct 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Steve

Don’t know where they took the pictures, older place than expected.
Stayed 1 night in Oct 2023

6/10 Okay

Gail

Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Mandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

6/10 Okay

Toni

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Patricia

Liked: Staff & service
The day before I arrived Lansing had a huge storm, and many were without power. When I arrived at the hotel I was informed that the hotel had no rooms because of the power issue. By the time I arrived, every hotel in the Lansing area was full because of the number of hotels that were without power. I would have appreciated a call and then I could have made alternate reservations. It could be the best hotel in the world and I would not stay there again because of this issue. The front desk clerk was very nice when she told me the bad news, and I understand that she was just the messenger
Stayed 3 nights in Aug 2023

10/10 Excellent

Mustafa

Stayed 1 night in Aug 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Maryjayne, Decatur

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water leaking poor amenities gym lacked towels pool out of service very disappointed
Stayed 2 nights in Aug 2023

2/10 Terrible

Corrine

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the room smelled incredibly strong of mold and mildew. the shower drain was clogged so you stood in several inches of water while taking a shower. the sheets were cheap and scratchy. the pool and workout facility were closed due to “maintenance”. only the staff were friendly
Stayed 1 night in Aug 2023

10/10 Excellent

Todd

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Very friendly and clean.
Stayed 1 night in Aug 2023

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My name is Dionne I will stay again
I loved my stay at your hotel but the only problem was if you are not going to have microwave in every room at least have them in your eating area but everything was wonderful
Stayed 2 nights in Aug 2023

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

6/10 Okay

jamie

Stayed 3 nights in Aug 2023

10/10 Excellent

Yong

Stayed 1 night in Aug 2023

6/10 Okay

Jeanette

Stayed 1 night in Jul 2023

8/10 Good

Deb

Stayed 3 nights in Jul 2023

10/10 Excellent

Marvel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was Great
Stayed 2 nights in Jul 2023

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, staff & service
Nice staff and nice looking hotel at first appearance. That being said room had a musty smell, especially when running the A/C; there was also no tissue or body wash in the room. Would not stay here again due to the musty smell.
Stayed 2 nights in Jul 2023

8/10 Good

Stephen

Travelled with partner
Liked: Staff & service, property conditions & facilities
Asked for a different room on another floor as our first room had a bad musty smell because of a flood in a nearby room. Staff were very accommodating in changing our room
Stayed 1 night in Jul 2023

8/10 Good

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet, clean motel
Nice motel, clean and quiet, easy to find. Staff not overly friendly though, on check in they woman didn’t smile, welcome me, or tell me about their breakfast service. Not real frie- same way with the morning staff other than the sweet woman who tends the breakfast food. She was sweet. I like friendly people, makes a difference!
Stayed 1 night in Jul 2023

8/10 Good

Ursula, Rockford

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Entire staff was very friendly (young man at front desk is excellent), breakfast selections were awesome, and we will likely stay at this Fairfield again. That said, the pool and gym were closed the entire weekend due to maintenance, our room had no toilet paper (front desk brought some to us right away when we asked), and the bathtub looked like it could use some bleach. This is the worst Fairfield we've stayed at in the Midwest, but one of the best hotels we've stayed at in Michigan...would've gave 5 stars if the pool and gym were available.
Stayed 2 nights in Jun 2023

4/10 Poor

Kelly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Best stop along the highway
Stayed 1 night in Jun 2023

8/10 Good

Noman

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Stayed 1 night in Jun 2023

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool out of order 7 month.Hotels.com doesn't list
Pool was out of order and Hotels.com doesn't list. For refunds hotel cannot help you. You have to deal with Hotels.com. Took over 3 hrs total on phone to get refund.
Stayed 1 night in May 2023

10/10 Excellent

Melissa

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in May 2023

8/10 Good

Ann

Travelled with family
Disliked: Staff & service, property conditions & facilities
Too many things not working and the smell in the hallway was bad for 3 of the 4 days of our stay.
Stayed 3 nights in May 2023

10/10 Excellent

Mareonna

Stayed 1 night in May 2023

10/10 Excellent

Bente

Stayed 1 night in May 2023

6/10 Okay

Dmitriy

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Not a good experience.
Dated rooms (depressing color scheme - dark yellowish, small closet for storage), minimum furniture. Breakfast being prepared by night shift attendant who doesn't really care (no fresh/hot coffee) and kitchen lady showed up 1/2 hr. late. One more thing, they charge for parking - $3.00 With tons of space available on the property and nearby, they automatically charge for parking, without even asking if you driving or came by the cab. You'll find out about that when they send a final bill.
Stayed 1 night in May 2023

6/10 Okay

Dinesh

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property is client. Area around is very quite. There are many restaurants around. Few of them are within a walking distance. Staff was friendly
Stayed 1 night in May 2023

4/10 Poor

Sumei

Stayed 1 night in May 2023

6/10 Okay

Anthony

Stayed 1 night in Apr 2023

8/10 Good

cynthia, farmington hills

Liked: Cleanliness, staff & service
Disliked: Amenities
All was well except my shower/tub had an adjustable height shower head without a knob to tighten. The shower head was perpetually bent to the left when used. The actual tub faucet was hanging out into the tub by a few inches. I wasn’t there long enough to report it until I left. Anyone cleaning that bathroom would have known it needed maintenance.
Stayed 1 night in Apr 2023

6/10 Okay

Lisa

Disliked: Amenities
They charged a parking fee without advance notice
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nothing fancy, but clean and comfortable. Friendly staff. Recommended.
Stayed 1 night in Apr 2023

10/10 Excellent

Marisol Patino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place was very clean and the staff are super friendly and attentive
Stayed 2 nights in Apr 2023

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the property. Everyone was friendly, helpful, & we loved the sugar cookies. We had a wonderful stay!
Stayed 1 night in Apr 2023

10/10 Excellent

Douglas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff - great location!!
Stayed 1 night in Mar 2023