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Reviews of Holiday Inn Hotel And Suites Lanzhou Center, an IHG Hotel

3.5 out of 5
Holiday Inn Hotel And Suites Lanzhou Center, an IHG Hotel
Lanzhou Center No.16 W Xijinxi Rd, Qilihe Qu, Lanzhou, Gansu

Reviews

9.8

Exceptional

Rating 10 - Excellent. 7 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room good location
What an excellent hotel. I joined friends to visit Lanzhou. The hotel's location is awesome，just inside lanzhou zhongxin，and.good wifi，comfortable.bed，room is fresh and.clean
Stayed 2 nights in Oct 2020
Response from Your Sincerely General Manger Sun Peng Michael on 23 Oct,2020
Dear Sir, thank you for your recognization, our hotel located in Lanzhou Center with good transportation, it is convenient for shopping, having meal and entertainment. You can enjoy special delicious food.Thanks for your support and love, look forward to see you again!

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 3-1/2 to 4 star choice to stay in Lanzhou
The lobby of this hotel was on the 5th floor of Lanzhou Center which is a fairly large mall complex. The rooms were from the 6th floor and up. It is a relatively small but cozy hotel. They offered the free usage of a washer, dryer, detergent and fabric softener in a self-serve laundry room on the lobby floor which came in quite handy. Service was quite good and the buffet breakfast was a fairly good value. Regarding location, it is less than a 10 minute walk from the Xizhanshizi subway station (There is only one line to the Lanzhou metro which goes to the Lanzhou West Railway Station which is on the high-spreed rail line). A Bank of China branch is right across the street from the subway entrance. There is plenty of outdoor shopping, fast food and restaurants nearby both Western (including KFC and Burger King) and Chinese. The Gansu Provincial Museum is also 5 minutes a way and is great. In short, it is in an excellent location. If I were to stay in Lanzhou again, I would definitely stay here.
Stayed 2 nights in Dec 2019
Response from Micheal-GM on 2 Jan,2020
Dear guest, thanks for your great praise and recognition, and thanks for sharing your experience to others. IHG service' aim is to make us to your one of the greatest companies of guests love, so we still insist on putting your order in the first place. Our hotel located in Lanzhou Center, which is the prosperous commercial mall with convenient transportation. You can easily find anywhere you want.Sincerely look forward your next coming and best regards.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly supprised.
This was an amazing hotel. Very clean and the employees were friendly and courteous. There was always a person on staff who spoke English. It is located inside a department store. It is super convenient for restaurant access and shopping. If you are an early riser there is a nice little pork bun place down the street on the corner. Inexpensive and delicious. make sure you have an address for the taxi driver, it is a little newer and not all taxi drivers know where it is.
Stayed 3 nights in Oct 2019
Response from Elvis Zhang on 15 Nov,2019
Dear guest, thanks for your comments about our hotel and service. Our hotel located in Lanzhou Center Mall, which is convenient for shopping and taking meal. You need to know that your words are important to improve our service. Thanks for sharing your praise again. Hope to see you next time!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was professional and proactive. We arrived early at 7+ am and the staff arranged for early check in at ~10am. In the interim the concierge suggested we have breakfast at a nearby restaurant which was a good recommendation. Room was spacious and clean. Overall a pleasant experience.
Stayed 1 night in Nov 2019
Response from Elvis Zhang on 11 Nov,2019
Dear Guest, thank you for staying with us at Holiday Inn & Suites Lanzhou Center, we're absolutely honored for your appraise about our service. It is pleased that we can help for you and offer you convenience. Sincerely look forward your next coming and best regards.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent once I moved room
Large, comfortable room with nice lighting as you would expect from a Holiday Inn. The staff were helpful and accommodating. They moved me from a room with an awful view to one looking at the mountain (view from original and new room shown and I don’t think it’s fair to expect someone to pay the full price for the former). The gym was small but nice to have - I was the only person in there other than a self obsessed woman who spent half an hour taking pictures of herself in the mirror whilst her 5 year old child protested and played with the gym equipment. Finally just be aware that you can’t upgrade to a different class of room when you get to the hotel if you booked through Hotels.com.
Stayed 2 nights in Oct 2019
Response from ADOS Elvis Zhang on 17 Oct,2019
Dear guests, thanks for your living and feedback, your comment is very important to us.Our idea is service with true hospitality.Here are differents facilities and delicious food that you can feel national features.Looking forward to welcoming you next time. All the best!

10/10 Excellent

NICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Friendly and helpful staff, great location at lanzhou center, walking distance to shopping mall, restaurants and Gansu museum. Definitely we come back when we travel lanzhou again. Highly recommended!
Stayed 1 night in Aug 2019
Response from MarCom Eileen Zhong on 18 Aug,2019
Dear guest, Welcome to Lanzhou.We are glad to hear you have a nice day in Holiday Inn & Suites Lanzhou Center.The hotel will always keep the true hospitality.We hope all the guests could enjoy their trip in our hotel.Anyway hope to see you again in our hotel. Thanks for your highly recommended.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price a bit high, but really nuce
That was very good. The room was very good, big and comfortable, also the location was quite good. Next is the department store with the supermarket, the shipping mall with lot of restaurants. Many thanks for helped us to call the taxi at 5.00 in the morning.
Stayed 1 night in Nov 2019
Response from Elvis Zhang on 2 Dec,2019
Dear guests, thank you for your praise and recognization. I'm glad you had a wonderful and an enjoyable experience in the hotel. It is our duty to serve you and thanks again for your support. Look forward to your next visit!

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L’entrée est un peu dur à trouver et la réception est au niveau 5. Lever la tête pour voir la tour et l’hotel, puis faire le tour du centre commercial par la gauche, une petite pancarte se trouve sur la droite de la porte.
Stayed 1 night in Sep 2019
Response from MarCom Eileen Zhong on 10 Oct,2019
Dear guests, thank you for your approval, we will continue to improve our services and facilities, and is willing to provide you with more simple and comfortable service, look forward to your next stay! Thank you!