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Reviews of Laciaville Resort Hotel

2.5 out of 5
Laciaville Resort Hotel
Mahayahay Road, Lapu-Lapu, Central Visayas

Reviews

4.4
Rating 10 - Excellent. 0 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 3 out of 5 reviews" "

4.0/10

Cleanliness

7.2/10

Staff & service

2.0/10

Amenities

4.0/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Glady

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel pictures posted here in expedia is inconsistent with the ones you actually stay at. It is hard to find, taxi drivers don’t know the place and it is located in the slum area. Also the address provided here in expedia is inaccurate. This hotel is not a 13 min walk to the airport at all! The only thing good in this place is the hotel staff. I would not recommend this place!
Stayed 1 night in Feb 2024

2/10 Terrible

Beatriz

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not stay here, unsafe neighbourhood, dirty bathroom, no toilet paper.
Stayed 1 night in Jan 2024

8/10 Good

MaryAnn

Liked: Staff & service
Stayed 2 nights in Sep 2023

2/10 Terrible

Tony

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Ripped off and treated terrible..
Terrible location in loud at night, squatter area in side a prison like compound. Black mold found on pillow., no cable channels, broken shower door went out of track and fell on me (what if it would have been my 11 old child?) Very hard to get transportation unless your willing to pay way over going rate. Definitely not a resort worth what they are charging. False advertising on what the place really is. Asked front desk to call a taxi for us because my phone has poor coverage so far out and they said they could not call for me... How safe is that? Here is the worst part... We left 2 days early on our 4 day booking. When I kindly and respectfully i asked for the owner who was on site so I could talk about a refund for days not used...., just then a man behind me scurried out and and hid as to not talk to me.. I later found out he was the owner!! I later called and talked to the front desk and they said their hands are tied on any refund and I would have to talk to Hotel.com. If all rhis sounds appealing, by all means soend your hard earned money on staying here...
Stayed 4 nights in Jan 2023

8/10 Good

Andreas Rasmussen L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort
We were a big family who stayed there two nights. We enjoyed and staff were helpful and did not charge us any extra for anything Only problem was so w taxi drivers couldn't find the place
Stayed 2 nights in Jul 2023
Response from Laciaville Resort and Hotel on 6 Aug,2023
Thank you so much for staying with us po. Have a safe day ahead!