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"Asked for quiet room. Instead got room at back facing climbing wall drilling. Staff did nothing about it. Next day works above us with cables dropping down that hit our windows and also affected our sleep. Breakfast very average and cold even at 7.30am. Market around the corner is miles better and cheaper for food. No kettle and cost of tea 4.50 euros each. No fridge. Staff hadn’t a clue how to make a gin and tonic. Staff never confirmed that they would provide a cot for our baby. Basic hotel with limited amenities. Unresponsive management and nothing to make it right except a cold average breakfast. Location is great but there are other hotels around that I would stay in next time instead. Look elsewhere if you want peace and decent breakfast. "

"Sure Hotel Bordeaux-Lac is located in a modern, well-maintained, conveniently located, quiet building, within very easy walking distance of the tram line. Staff are welcoming and professional, and the breakfast is of a good standard. The price we paid represented very good value for money. Highly recommended. "

"After a long trip check in was delayed as the room wasn’t ready at 1500 which didn’t help. After 1600 before we got to the room. They did give us a drink voucher for the bar but when we went to use it there is a very limited list of drinks allowed on the voucher which was very annoying. Rooms are very good. The breakfast was ok. But overall more of a four star hotel than five."

"Parking was hard to find but once I knew the process it was easy (Give directions to guests). Receptionist and all the staff were super friendly. The issues lay with the room. I was in a room that was next to the breakfast area so from 06:30 the noise woke me up, add to this the smell of bad drains and the vending machines outside the door, I really didn’t sleep much."

"Hotel itself was lovely, modern and clean. The staff were lovely and helpful. The room , booked for a family of 4 was very cramped and not really accommodating for 4. A family of 3 yes, but way too small for 4. We had a double bed, single sofa bed and mattress on the floor all in a standard double room. Room wasn’t very modern in comparison to the hotel. Separate toilet from bathroom which is always great. However, not really a comfortable stay for 4 , very cramped and uncomfortable. "

"We didn't use the pool. Staff was lovely. Room was clean. Breakfast was delicious and generous."

"It is a little far from the city center, but you can walk to the excellent wine museum. The hotel is clean and nice, but we were surprised that there was no refrigerator in the room, especially since it can be warm during the day. It may not be suitable for guests who like to have cold water available, like at home."

"Functioning hotel - decent location- good size rooms & comfortable beds - friendly staff"

"Good breakfast easy parking slthough not secured felt safe room was good although a little cramped on one side of the bad. Bathroom clean but looked a little tired"