"3 nights in July for our anniversary, booked on Expedia, upgraded from a junior suite to an apartment. Rooms and staff are the real draw. Dining, especially over Shabbat, is where it stumbles. 4/5.
The Good: Staff were wonderful, Sam especially. The spa was closed for renovation (we only learned on arrival), so no anniversary massage on-site. Instead of shrugging, Yiannis rang nearby resorts, found us availability at the Azia at a good price, and it was one of the best massages we've had. They turned their own gap into a win. The apartment was clean, spacious, and well stocked, with a proper kitchen (oven, microwave, utensils). No dish soap, and tap water isn't for drinking, so plan for bottled. Pool was nice and never overcrowded. Property is gated with security. Beach is a 15-18 minute walk, tough in July heat.
The Bad: Shabbat dining. Come at the start of service or the food's gone, no refills. Friday night: not enough tables, staff dragging extras out by the pool, a buffet too small for the crowd, ran out of plates, then dishes. Saturday was worse. For a kosher Mehadrin hotel this is the thing to get right. And there's no vegan or vegetarian protein at all, fish only. For a wellness hotel that's a failure, not a gap.
Best for kosher/Shabbat-observant families and couples. We'd return, but be careful booking a weekend until the dining is sorted, and skip July/August when Israeli summer vacation fills the hotel completely. Worth it with eyes open on the dining."
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