Ratings based on 216 verified reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia-verified reviews
1 out of 5
by a verified traveller

Posted 7 Feb 2020 on Orbitz
I think they over charge on extra services,, And I believe they’re not very honest on extra services
Comment from Hotel Management
7 Feb 2020 by Camilo Director de Alojamiento, Hotel Management
Good day mister. According to your request, we investigated what could have happened during your stay and we could find a specific case I am sorry you feel that way. When someone buy a night at the hotel, normally they said if is one person in the room or two or three, depending of that, the price change. when you bought the night at our hotel, you only paid for one person, and according to the information that we tell to all the guest during the check in the extra person charge $65.000 per day. Finally, you were notified of that and in the room we can see the first pay and after that you continue with the use of the extra person inside the room We recommend you to do the next reservation for two people in order to get a better price since the first day
5 out of 5
by a verified traveller

Posted 5 Jan 2020 on Orbitz
I like the location, the staff went benond their duties to help. It is a good deal for the price
Comment from Hotel Management
7 Jan 2020 by Jennifer G, Hotel Management
Hello, we are glad you enjoyed your stay in our beautiful city, we want to thank you for your valuable comments our staff always strives to receive the best service and feel at home.
5 out of 5
by a verified traveller from New Hampshire

Posted 13 Nov 2019
Excellent service. Amazing staff. Always helpful and accommodating.
Comment from Hotel Management
13 Nov 2019 by Jennifer G, Hotel Management
Thank you for your excellent punctuation. Every day we work to always offer the best to our valuable clients.
5 out of 5
by a verified traveller

Try this one in Medellín

Posted 8 Sep 2019 on Hotels
Friendly and efficient check-in, drink offered while waiting. Luggage brought to the room. Room was impeccable, well equipped, comfortable bed, good aircon, wifi worked well. Bathroom spacious. Breakfast served at table if late, by chef if early, selection of juices, eggs, bread, cereals, also fruit salad, coffee and various choices of juice offered at table. Better to avoid rooms on 1st/2nd floor due to some noise, some rooms higher up might be exposed to noise from neighbours, city view is a bonus. Location is 10 minutes from the Metro, different restaurants nearby.
Comment from Hotel Management
9 Sep 2019 by Jennifer Gutierrez, Hotel Management
Thanks Rolf, for your positive comments. We are glad that you enjoyed your stay and it was a pleasure to assist you. We hope to continue being your accommodation option and to continue receiving your visits as well as your loved ones.
4 out of 5
by a verified traveller

Nice experience in Laureles

Posted 6 Sep 2019 on Hotels
I was for two nights, outstanding experience in service and the quality of the facilities. The gym is very basic as well the variety of the breakfast.
Comment from Hotel Management
9 Sep 2019 by Jennifer G., Hotel Management
Hello Alvaro, thank you for your comments, we are glad you enjoyed your stay. We tell you that our hotel is currently undergoing a process of transformation, so that in your process visit you may find a more gifted gym.
4 out of 5
by a verified traveller

Posted 30 Aug 2019 on Orbitz
Comment from Hotel Management
2 Sep 2019 by Jennifer G, Hotel Management
Muchas gracias por dedicar el tiempo para darnos su puntuación, nos gustaría saber que nos falto para el 5? Esperamos su regreso.
5 out of 5
by a verified traveller

Posted 18 Aug 2019 on Hotels
Fantastic, life music great, very clean, great service
Comment from Hotel Management
20 Aug 2019 by Jennifer Gutierrez, Hotel Management
Hello Altagracia! Thank you for your positive comments, we always try our best to be able to give our clients the best, because they deserve it
3 out of 5
by a verified traveller

Posted 15 Aug 2019 on Ebookers
The staff was not flexible with our requests. The breakfast was okay but could have been better. The room tv even had netflix, we didn't have time to enjoy it though.
Comment from Hotel Management
15 Aug 2019 by Jennifer G, Hotel Management
Hello, we are glad to have been your choice of accommodation in the city of Medellín, we would like to know what requests were not given a solution to verify our procedures with the staff. As for our breakfast, it is an American type, so it always has eggs, bread, ham, cheese, fruit, hot drinks and cold drinks. We hope you can return and have more time to enjoy our services.
5 out of 5
by a verified traveller

Posted 10 Aug 2019
I like the service the rooms and the breakfast is super good
Comment from Hotel Management
10 Aug 2019 by Jennifer, Hotel Management
Hello, thanks for your valuable comment allows us to grow every day and improve for you. The most important thing for us is that our guests leave happy
5 out of 5
by a verified traveller from California

Posted 7 Jul 2019
I really had a great experience. The staff was amazing and the place was very clean.
Comment from Hotel Management
8 Jul 2019 by Astrid C, Hotel Management
Thank you Reza for your kind comments. We hope you come back soon.