Le Chan Holidays

I’d give more than 5 if I could! The staff went above and beyond - I left my jacket at a hair salon and the hotel staff called the salon and arranged it to be brought back to the hotel before our flight (all within 15 minutes). Aside from the amazing staff, the family rooms were a perfect blend of privacy and closeness. The rooms were well cleaned and maintained. Will definitely book again when we revisit Hanoi

Room was clean, good location and very helpful front desk staff

I had such an amazing stay at the Splendid Secret Hotel! Everything was top-notch. • Room Service & Cleanliness: The room was spotless, super comfortable, and felt like a true retreat. • Breakfast: The buffet was excellent—huge variety, delicious food, and a great start to the day. • Staff & Tour Planning: The staff team was wonderful, especially Ding Dong! Ding Dong was incredibly helpful, professional, and went above and beyond to assist me. • Ha Long Bay Tour: I booked the Ha Long tour through the hotel, and thanks to Ding Dong's seamless organization, the whole trip was smooth and unforgettable. Highly recommend Splendid Secret! It truly offers a five-star experience with exceptional staff like Ding Dong.

Was in a two room suite for more than 5 days. It’s on the expensive side (using Vietnamese standards) For that, you get slightly more space than the cramped guest rooms in smelly Old Quater hotels. But visiting tourist attractions takes a slightly more time and negligible Grab ride cost. So budget your time accordingly. Inside room amenities are all there but quite old.(my shower head had about 1/2 of water nozzles blocked by years of mineral and calcium build up). Hallways had old dingy carpeting and had bit of an odor. Restaurant food didn’t look appetizing. (Much better food options outside). Service when requested was prompt and genuine.

Excellent customer service!