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Reviews of Hampton Inn Lebanon

2.5 out of 5
Hampton Inn Lebanon
1601 East Cumberland St., Lebanon, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 168 out of 281 reviews" "
Rating 8 - Good. 62 out of 281 reviews" "
Rating 6 - Okay. 24 out of 281 reviews" "
Rating 4 - Poor. 17 out of 281 reviews" "
Rating 2 - Terrible. 10 out of 281 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria, Juncos

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice and clean place
Stayed 1 night in May 2024

8/10 Good

Elsa, Highland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Michele

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Sandra

Travelled with family
Good breakfast, quick response to requests, friendly.
Stayed 2 nights in Apr 2024

8/10 Good

Victoria

Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and very friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice
Stayed 2 nights in Mar 2024

10/10 Excellent

Herbert, Kingwood

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location- room was clean - staff helpful - what you want for overnight stay on the road.
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Stayed 2 nights in Feb 2024

10/10 Excellent

Yongwei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
No hot water
We had no hot water the night of check in. Asked front desk and was told it would be back on in 10 minutes or so. 1 hour later (10 pm) and still no hot water. Woke my daughter up at 530 am to get a shower because she had a competition to get ready for and had warm water for 1 minute and it went ice cold on her. Asked at the desk upon checkout and was told they were having someone look at it. No apologies, basically just brushed off. The bed in the room we stayed in was also awful. Not comfortable, clearly sagging, and squeeked everytime you moved.
Stayed 1 night in Feb 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good thank you
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Found my hotel stay
I have nothing but good things to say we have been staying at multiple hotels and this one has exceeded my expectations. Amazing services the room was perfect for what we needed and the atmosphere was just right. Breakfast was amazing glad to find a place that offers breakfast because some say they do but they really don’t. My one only issue is the kids running loose but I get it there was some kind of gymnastics thing going on. Because our second night was very quiet and relaxing. I love all the little pictures they have next to the hotel room numbers and the sliding bathroom doors are awesome.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Staff was friendly and helpful. Room was clean. Family loved the hot chocolate bar and the breakfast buffet. Very enjoyable
Stayed 1 night in Feb 2024

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dowdy Hampton
Stayed 2 nights in Feb 2024
Response from General Manager on 12 Feb,2024
Thank you for your recent stay and feedback. At the Hampton Inn by Hilton in Lebanon PA, we want to ensure that all of our guests enjoy an exceptional stay. Our team is committed to doing our best to always make it right for our guests. We hope to have another opportunity to serve you and to exceed your expectations when your travels bring you back to our beautiful area.

4/10 Poor

Michael

Disliked: Property conditions & facilities
Read the other reviews, the hotel needs to update the hot water heaters because we had no hot water in the morning. The hotel itself was fairly clean and the staff was nice but as others have stated there seems to be a common problem with a lack of hot water.
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb,2024
Thank you for choosing the Hampton Inn by Hilton in Lebanon, PA. The goal of our team is to provide an exceptional and memorable experience for all of our valued guests. Our team is working tirelessly to address and correct your concerns. We hope to have an opportunity to serve you again in the near future.

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property and friendly staff. would stay there again.
Stayed 1 night in Oct 2023

4/10 Poor

James

Stayed 4 nights in Oct 2023

2/10 Terrible

Monique

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I booked for two queen beds since we have kids and they gave me a King Bed with sofa pull out. We asked for the room we originally booked and they said they were sold out of those rooms. Then we asked to be relocated since they placed us next laundry room with other kids running around and it was loud. They said they couldn't accommodate us but maybe a discount- but since we booked through a 3rd party they couldn't do anything. On the upside the room was very clean.
Stayed 1 night in Oct 2023

6/10 Okay

Dorothy

Stayed 1 night in Sep 2023

6/10 Okay

Daniel

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The property is safe and clean and new. However...there are some ...features...that are odd. The bathroom door is a sliding barn door that never really closes so if you are travelling with family...they gonna hear it all. The pills and beds are both soft and noisy for some reason. Getting in and out of the bed makes considerable noise and you need 4 pillows to do what 1 will do.
Stayed 1 night in Sep 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms. Large & clean rooms. Desk staff was very helpful and personable.
Stayed 3 nights in Sep 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfaction
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Second time staying at this facility. there was no hot water, even though they knew it when we checked in we were never advised. Manager did not see this as a problem.
Stayed 1 night in Aug 2023

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Tv service poor
Stayed 1 night in Aug 2023

8/10 Good

Wendy

Liked: Staff & service, property conditions & facilities
Very nice staff. Rooms were clean. Mattress was lumpy.
Stayed 2 nights in Aug 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Gregory

Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tiffany

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel
this hotel is the best ever.
Stayed 3 nights in Jul 2023

10/10 Excellent

Francine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Jul 2023

6/10 Okay

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Water in the shower was brown. Woke up the next morning to NO HOT WATER, called the front desk and was told city was doing a flush, I asked did you think maybe you would tell your customers? He said I was the first complaint, meanwhile the night before there was a woman at the desk complaining about the same thing and she was told maybe everyone is taking a shower at the same time!!! ARE YOU KIDDING ME???/
Stayed 2 nights in Jun 2023

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Andrea

Stayed 1 night in Apr 2023

4/10 Poor

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel and room were clean and nice. Workout facility was also nice. Staff were very unfriendly. For some reason, the room cleaning woman shouted at me while I was taking a shower. Don't know why she couldn't speak to me in person. Similarly, the two desk clerks were unfriendly: one woman put her cigarette above all else. One or both of them yelled at me while they were outside smoking. Good hotel; poor staff.
Stayed 2 nights in Apr 2023

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
We always stay here and really appreciate the staff and the good rest we get. Good breakfast too.
Stayed 1 night in Apr 2023

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The water temperature in the morning was poor, not sure why but other guests complained as well.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Hampton Inn
Couldn't of been any better. We enjoyed very much. The girls at the desk were all fantastic.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ashley

Stayed 1 night in Mar 2023

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find on a main thoroughfare.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jianxin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, clean & well maintained. The only problem was that the walls were too thin, we could hear what happened next doors.
Stayed 1 night in Feb 2023

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Place to Stay
Great staff and location is good. We always stay here when we visit our son.
Stayed 1 night in Feb 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We had room 227 and the bathtub was disgustingly dirty with hairs all over the shower we went to the front desk and requested another room and told them it was dirty so when we got to the other room it was as dirty as the first, no cleanliness at all we ate never staying here again
Stayed 1 night in Feb 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff!
Stayed 1 night in Feb 2023

10/10 Excellent

Karyl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lebanon Hampton Inn
The place is beautiful, clean, and comfortable. We were in town for a wake and funeral, and definitely made the right choice of hotel. We have stayed at other Hampton Inns in the past and it has always been exceptional, especially this one in Lebanon.
Stayed 1 night in Jan 2023