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"This is a beautiful hotel with phenomenal customer service. The hotel is located right on the periphery of the historic center of Ghent on a quiet street with taxi access and several restaurants. Ghent is magnificent, and when we go back, we'll definitely stay at Pillows."

"Ideal location next to three favorite tourist attractions. Ideal also to walk to the castle. The hotel staff was so helpful! I'm very grateful to be in a warm and friendly hotel. I love the eating and social area where when you can go in the evening, they are so welcoming. There are also games and a nice setting for visiting. "

"All staff very friendly and helpful"

"Big room, very friendly and helpful staff. Great location"

"Room was clean, staff went above and beyond to help us..."Arthur" was fantastic in helping us locate a pharmacy open late as my son developed tonsillitis and had to have a prescription filled. Breakfast was amazing...location was great! A bit noisy due to construction...but no fault of the hotel"

"Enjoyed all aspects of hotel and surrounding area."

"Great location that is close to the city center and many attractions. Nice and safe hotel. "

"The hotel is located centrally in the heart of Gent and so convenient. My room was one an extra large room, pristine and very comfortable. The staff was so helpful and friendly. I had a car; parking was right under the hotel. The staff communicated in advance the instructions for the parking which was so helpful as I would have never found it based on the lobby adddress. I highly recommend this hotel. "

"We stayed 4 nights, 3 out of 4 breakfast days were excellent. One day was poor with a lack of silverware, food products and coffee machine. The room we had was fantastic. Clean, comfortable and quiet. The desk staff were always very helpful and very courteous. "