Lembah Bertam Holidays

Where to even begin... We have stayed in Kuala lumpur many times in different apartment hotels but this was by far the worst. Firstly check in process was very poor and unprofessional, staff member basically handed us a card and took to the room and left. When we arrived at the room it was an absolute state, stank of cigarettes. Dirt everywhere, marks all over the walls, broken furniture. The toilet had a pool of water around it from a leak. We were offered a room change and all the rooms were of a similar poor standard. We took the least bad of the options. Most rooms only get given a single key to share between 4 adults. No safe, no microwave,You can get a clean once every 3 days and thats a faff to organise. The cleaning quality is subpar and done by the same staff member who did check in! No explanations or anything. The host is relatively responsive when you message but trying to get anything done is so slow. Asking for a change of towels takes hours (only happens if you ask) when towels are changed they'll replace the wrong number (took 4 towels away and gave 2) Will absolutely not be staying here again and would urge others to avoid.

Whether it was amazing or not-so-good, your experience helps other travellers make their choice. Details about cleanliness are especially helpful.

The property is located in a brand-new skyscraper that is yet to be completed and launched. It is very, very quiet (felt like I was the only person in the entire building). Facilities work fine and are brand new. Reception staff also good. Biggest drawback: Jewel Oxley is not yet in any ride or delivery app, so couriers and drivers deliver to building next door or wait for you somewhere completely different. Overall good stay.