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Reviews of Sleep Inn Lexington

2.5 out of 5
Sleep Inn Lexington
1920 Plaudit Pl, Lexington, KY

Reviews

7.8

Good

Rating 10 - Excellent. 183 out of 553 reviews" "
Rating 8 - Good. 200 out of 553 reviews" "
Rating 6 - Okay. 85 out of 553 reviews" "
Rating 4 - Poor. 54 out of 553 reviews" "
Rating 2 - Terrible. 31 out of 553 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean. It had all the essentials. The staff were nice and friendly as well.
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good quality for the price.
Stayed 1 night in May 2024

8/10 Good

Joyce E.

Stayed 2 nights in May 2024

4/10 Poor

Jenny

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel smelled. Our room was dirty with black marks on the wall. The bed was broken and the screen was bent as if someone had tried to break in.
Stayed 2 nights in Apr 2024

6/10 Okay

scott

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No hot water
Stayed 1 night in Apr 2024

4/10 Poor

Jill, Wilder

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

bart

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Lots of good eats close
Stayed 1 night in Apr 2024

4/10 Poor

Amy

Disliked: Staff & service
Lots of noise.
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property. Staff is amazing. Good breakfast selections plus lots of restaurants and stores nearby. Will stay again.
Stayed 4 nights in Apr 2024

2/10 Terrible

Zachary

Disliked: Cleanliness, staff & service, property conditions & facilities
Mjh
Stayed 1 night in Apr 2024

2/10 Terrible

Sabrina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Ceiling leaking
Stayed 2 nights in Apr 2024

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities
Very nice room, clean. Good breakfast friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Rose, Perrysburg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We needed to stay when travel was longer than expected and we were pleasantly surprised with how nice the staff was and how pleasant a stay. This hotel isn’t fancy, but it was clean, accommodating and perfect for what we needed. If you are sensitive to scents, it smells highly perfumed in the rooms. I didn’t love that, but we got used to it.
Stayed 1 night in Mar 2024

6/10 Okay

vennala

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

John

Stayed 1 night in Mar 2024

4/10 Poor

Morgan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet in my room was wet
Stayed 1 night in Mar 2024

10/10 Excellent

Rich

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Perfect location for the first part of our trip.
Stayed 1 night in Mar 2024

8/10 Good

Bev

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel was clean and the breakfast was good. Our room had a leaky sink pipe and when we advised the front desk they apologized and were very sorry about the inconvenience. The front desk clerk was very nice and gave us some choice rewards for the issue.
Stayed 1 night in Feb 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Yuji

Stayed 2 nights in Feb 2024
Response from Angie L. Gray, AGM on 13 Feb,2024
I apologize that we did not live up to your expectations. Unfortunately, without any details or any complaints registered at any time during your 2 night stay I'm unable to assure changes are being made. Please, contact us if you would like to let us know of any issues you may have had. I assure you, we look into every detail of every issue reported, we fix them & we learn from them so that our guests will continue to come back to us.

6/10 Okay

Donna

Travelled with partner
Disliked: Amenities
I was very disappointed in the breakfast. It was more like a Continental breakfast instead of a hot bar like we had at other sleep Inn motels. For the price we were charged we expected more variety.very disappointed.
Stayed 2 nights in Jan 2024
Response from Cheryl on 2 Feb,2024
We are sorry our breakfast fell short Donna. Sleep Inn strives to please all of our guests . We will look into your suggestions for more variety.

8/10 Good

Lexi

Stayed 2 nights in Jan 2024

10/10 Excellent

Diana

Stayed 1 night in Jan 2024
Response from Cheryl on 2 Feb,2024
Thank you Diana, we look forward to having you with us should your travels bring you back to Lexington

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cheryl on 5 Feb,2024
Thank you Jason, we hope to see you again

8/10 Good

Yuji

Stayed 2 nights in Jan 2024
Response from Angie L. Gray, AGM on 13 Feb,2024
Thank you for your kind review. We appreciate your taking the time to complete the survey. We hope to see you again the next time that you're in our area!

8/10 Good

Sharlene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, and clean!
Stayed 1 night in Dec 2023
Response from Cheryl on 2 Feb,2024
Thank you Sharlene, we are pleased you enjoyed your stay and look forward to having you as our guest again.

6/10 Okay

William

Stayed 1 night in Dec 2023

8/10 Good

Jackleen

Liked: Staff & service
Great Customer service
Stayed 2 nights in Dec 2023

10/10 Excellent

Carlos, Sun Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet good place rest
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It's an ok stay.
Hotel was clean, the staff was friendly. But the pillows on the bed were terrible, wife and I ended up taking them off of the bed. The heat didn't work in the room. The exterior left a lot to be desired with garbage abundant in the parking lot and screens missing from our window and several others.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Finally a hotel that believes in good lighting. Room had many options for lighting, all equipped with white light and not the usual dreary yellowish ones. Staff was helpful with getting the TV on proper settings. Room was cute, clean, and cozy; all that I needed.
Stayed 1 night in Dec 2023

2/10 Terrible

Robin

Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Stayed 1 night in Nov 2023

10/10 Excellent

Guadalupe

Disliked: Cleanliness
Smells really bad smoke
Stayed 1 night in Nov 2023

8/10 Good

John

Stayed 1 night in Oct 2023

6/10 Okay

Dave

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The ladies at the front desk were very kind and helpful. Above the bathroom was a dripping sound that seemed to come from the room above or a leaking pipe in between floors. The dripping sound was the equivalent of "water torture". One of the ladies at the front desk put me in an adjacent room upon hearing the dripping sound herself. The ladies went on to say that there were 7 maintenance jobs that were still being worked on. Finally, the ventilation system needs improvement. The rooms were either too hot or too cold.
Stayed 2 nights in Oct 2023

8/10 Good

Ricky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel was great but a little expensive stay
Stayed 1 night in Oct 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Glenn

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
6 til 10
Just wish breakfast would stay open a little later. 6-10 instead of 6-9
Stayed 2 nights in Oct 2023

4/10 Poor

martha

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Very quiet great location but room was extremely small and dried blood splatter on walls and bed.
Stayed 2 nights in Oct 2023

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room, nice staff.
Stayed 1 night in Oct 2023

8/10 Good

Rebekah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Maid Staff doesn't speak English!
Everything was great until the maid knocked on my door at 10:50. Then she turned around and opened my door at 11 o'clock and she walked in the room. At 11:15 a man came to the door and also knocked and said housekeeping. Our checkout time was 12 PM That pissed me off they should've known that when they received their paper of who is checking out. The TV wouldn't work the bed was broke.
Stayed 1 night in Sep 2023

8/10 Good

Jason Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was amazing and fell asleep quickly. Informed front desk of maintenance isues.
Stayed 3 nights in Sep 2023

10/10 Excellent

Rosemary

Angie was outstanding in assisting me not only with my reservation but also in finding the most direct route to the Lexington airport
Stayed 1 night in Sep 2023

10/10 Excellent

Patricia

Stayed 2 nights in Sep 2023

10/10 Excellent

MARIA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, near everything
Stayed 1 night in Sep 2023

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was great. The staff went above and beyond to make us feel welcomed. Our room was perfect...clean and comfortable. I would definately recommend this place to anyone wanting a good, comfortable, clean place to stay. I will definately stay here again!
Stayed 3 nights in Aug 2023