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Reviews of Candlewood Suites Lexington Medical District, an IHG Hotel

2.5 out of 5
Candlewood Suites Lexington Medical District, an IHG Hotel
501 Waller Avenue, Lexington, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 242 out of 335 reviews" "
Rating 8 - Good. 60 out of 335 reviews" "
Rating 6 - Okay. 14 out of 335 reviews" "
Rating 4 - Poor. 13 out of 335 reviews" "
Rating 2 - Terrible. 6 out of 335 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 2 nights just passing thru Lexington. Front desk staff during all shifts were VERY friendly and efficient. The room was VERY clean. Bed was comfortable, good bedding. Provided kitchen supplies were good quality. Water pressure was good....just pre plan for your shower and start water approx 15 minutes before you need to get in and you will have plenty of hot water. Coffee in the morning was good. Safe area, easy parking. Prefect for our short trip but I would definitely recommend for long term stay.
Stayed 2 nights in May 2024
Response from Madison on 19 May,2024
Hi Bridget, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with feedback. We hope to see you again soon!Thank you

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Apr 2024
Response from Brenda on 1 May,2024
Thank you for taking the time to share your feedback with us. We look forward to having you as a guest again, soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Brenda on 1 May,2024
Thank you for taking the time to share your feedback with us. We hope to have you as a guest again, soon.

8/10 Good

Michelle

Stayed 2 nights in Apr 2024
Response from Madison on 19 May,2024
Hello Michelle, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with feedback. We hope to see you again soon!Thank you

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not feel like a hotel. Very spacious. Will definitely stay again.
Stayed 1 night in Apr 2024
Response from Adrianna on 22 Apr,2024
Hi Michael,I would like to start by thanking you for your recent stay with us. We appreciate you taking the time to provide us with feedback. We hope to see you again soon!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024
Response from Adrianna on 22 Apr,2024
Hi Jane,I would like to start by thanking you for your recent stay with us. We appreciate you taking the time to provide us with feedback. We hope to see you again soon!

8/10 Good

Joseph

Stayed 1 night in Apr 2024
Response from Madison on 19 May,2024
Hi Joseph, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with feedback. We hope to see you again soon!Thank you

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024
Response from Madison on 19 May,2024
Hello Michael, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with feedback. We hope to see you again soon!

2/10 Terrible

Kristina

Stayed 1 night in Mar 2024
Response from Adrianna on 23 Apr,2024
Hi Kristina,I would like to start by apologizing for your experience during your stay. We appreciate you taking the time to provide us with feedback. We take feedback such as yours very seriously and use it to coach our team We hope you give us another chance and decide to stay with us again.

10/10 Excellent

Mandy, New Palestine

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to campus
Stayed 2 nights in Apr 2024
Response from Adrianna on 8 Apr,2024
Hello Bethany,Thank you for taking the time to provide us with feedback. We hope to see you again soon!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget property
Stayed 1 night in Mar 2024
Response from Adrianna on 8 Apr,2024
Hello Bethany,Thank you for taking the time to provide us with feedback. We hope to see you again soon!

10/10 Excellent

Jill

Stayed 1 night in Apr 2024
Response from Adrianna on 8 Apr,2024
Hello jill,Thank you for taking the time to provide us with feedback. We hope to see you again soon!

10/10 Excellent

Robbie

Liked: Property conditions & facilities
Like new facilities.
Stayed 1 night in Apr 2024
Response from Adrianna on 8 Apr,2024
Hello Robbie,Thank you for taking the time to provide us with feedback, we hope to see you again soon!

10/10 Excellent

Big V &

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adrianna on 8 Apr,2024
Hi,Thank you for taking the time to provide feedback, we hope to see you again soon.

10/10 Excellent

Thomas

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accomodating. Room was clean and restful.
Stayed 1 night in Mar 2024
Response from Madison on 3 Apr,2024
Hello Thomas, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with your feedback.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Madison on 3 Apr,2024
Hi Janet, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with your feedback. We hope to see you again soon.

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, amenities
Close to University of Kentucky
Stayed 1 night in Mar 2024
Response from Madison on 1 Apr,2024
Hello Brenda, Thank you for your recent stay with us. I would like to thank you for taking the time to provide us with your feedback. We hope to see you again soon! Thank you

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness
The hotel was VERY noisy. Every time the people upstairs showered or flushed it sounded like it was raining in our room. When the people upstairs were moving around it sounded like our ceiling might cave in. One night at 1:30 am the fire alarm went off -false alarm. In the parking lot outside our window there was a faulty light that flickered all night. On the plus side, the staff was very pleasant the few times we interacted with them. And the location was convenient to UK for us.
Stayed 3 nights in Mar 2024
Response from Madison on 1 Apr,2024
Hello Jennifer, I would like to thank you for recent stay with us. We apologize for the noise issues experienced during your stay with us. We will have the light you referred to fixed as soon as possible. We hope to have the opportunity to have you as a guest again so that we can earn back your trust and show you that we value every guests opinion. We appreciate your feedback.Thank you

6/10 Okay

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Was a little unhappy with the ants in the bath room and on counter and the fire alarm going off 2 diffrent times in middle night to be told it was a false alarm
Stayed 1 night in Mar 2024
Response from Madison on 1 Apr,2024
Hello Steve, I would like to thank you for your recent stay with us. I do apologize for the issues experienced during your stay with us. We will inspect the room you stayed in & get this taken care of right away. Thank you

10/10 Excellent

joanna

Liked: Property conditions & facilities
Clean and quiet.
Stayed 2 nights in Mar 2024
Response from Madison on 1 Apr,2024
Hi Joanna, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with your feedback. We hope to see you again soon. Thank youMadison

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay to visit UofK. Clean, efficient and convenient.
Stayed 1 night in Mar 2024
Response from Madison on 1 Apr,2024
Hi Shelia, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with your feedback. We hope to see you again soon!Thank you

10/10 Excellent

Curtis, Leicester

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel. Bed was comfy.
Stayed 1 night in Mar 2024
Response from Madison on 1 Apr,2024
Hi Curtis, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with your feedback. We hope to see you again soon!Thank you

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved that use of the laundry room was no extra charge Very comfy bed/pillows Nice Room, very clean Very good coffee in the morning in the lobby 5 stars!
Stayed 1 night in Mar 2024
Response from Madison on 1 Apr,2024
Hi Jodi, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with your feedback. We hope to see you again soon!Thank you

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Madison on 1 Apr,2024
Hi Patricia, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with your feedback. We hope to see you again soon!Thank you

2/10 Terrible

Kiara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Roaches.
Stayed 1 night in Mar 2024
Response from Madison on 17 Mar,2024
Hello Kiara, I would like to apologize for the inconvenience experienced during your stay with us. We have dealt with this situation. However, we hope to have the pleasure of serving you again in the future for a much better experience.

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy this hotel
Stayed 1 night in Mar 2024
Response from Brenda on 1 May,2024
Thank you for taking the time to share your feedback with us. We hope to have you as a guest again, soon.

10/10 Excellent

diamond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place would stay again
Stayed 1 night in Mar 2024
Response from Madison on 17 Mar,2024
Hello Diamond, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with your feedback. We hope to see you again soon!

10/10 Excellent

Saul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Mar 2024
Response from Brenda on 14 Mar,2024
SaulThank you for sharing your experience.

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brenda on 14 Mar,2024
Paige,Thank you for taking the time to do a review. We are very happy you enjoyed your stay with us and look forward to having you as a guest again, soon.

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Very clean.
Stayed 1 night in Mar 2024
Response from Brenda on 14 Mar,2024
Norman,Thank you for taking your time to share your feedback with us. We hope to have you as a guest again, soon.

10/10 Excellent

anna, Naperville

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Madison on 4 Mar,2024
Hi Anna, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with your feedback. We hope to see you again soon.

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks new and the staff was great. The room was clean and roomy.
Stayed 2 nights in Feb 2024
Response from Madison on 28 Feb,2024
Hello Jesse, I would like to thank you for your recent stay with us. We greatly appreciate you taking the time to provide us with your feedback. We hope to see you again soon!Thank you

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How big the rooms are
Stayed 1 night in Feb 2024
Response from Madison on 28 Feb,2024
Hi Amber, Thank you for your recent stay with us! We appreciate you taking the time to leave us a review! Hopefully we see you again soon. Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Amenities
Very nice, clean room. The kitchenette was very useful.
Stayed 7 nights in Feb 2024
Response from Madison on 28 Feb,2024
Hi Marissa, I would like to thank you for your recent stay with us! We appreciate the feedback. We are so happy you enjoyed our kitchenette. Hopefully we see you again soon!

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room
Stayed 1 night in Feb 2024
Response from Brenda on 1 Mar,2024
Kathy,Thank you for taking the time to review our property. We are glad you enjoyed your stay.

8/10 Good

Brenda

Liked: Cleanliness, staff & service
Location is great to access UK but walls are super thin.
Stayed 2 nights in Feb 2024
Response from Madison on 1 Mar,2024
Hello Brenda, I would like to thank you for your recent stay with us. We greatly appreciate you taking the time to provide us with your feedback. We hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really clean and equipped perfectly! Will be staying here again. The staff was extremely helpful and nice during check in and out.
Stayed 1 night in Feb 2024
Response from Madison on 1 Mar,2024
Hi John, I would like to thank you for your recent stay with us. We greatly appreciate you taking the time to provide us with your feedback. We look forward to seeing you again!

4/10 Poor

Amber

Travelled with partner
Liked: Cleanliness
I was highly disappointed this trip. There was someone bouncing a basketball against the wall in the room above us until almost 11p. We never could get hot water out of the bathroom sink and when taking a shower the next morning there was barely water pressure or any hot water. It was luke warm at best.
Stayed 1 night in Feb 2024
Response from Madison on 28 Feb,2024
Hi Amber, I would like to start by apologizing for the inconvenience you experienced with noise/water during your stay. We appreciate the feedback and hope to see you stay with us again so we can provide you with better experience.

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Madison on 1 Mar,2024
Hello Judy, I would like to thank you for your recent stay with us. We greatly appreciate you taking the time to provide us with your feedback. We hope to see you again soon!

10/10 Excellent

Dariahn

Stayed 2 nights in Feb 2024
Response from Madison on 1 Mar,2024
Hi Dariahn, I would like to thank you for your recent stay with us. We greatly appreciate you taking the time to provide us with your feedback. We hope to see you again soon!

10/10 Excellent

Gregory, Kearney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice staff - clean - price affordable
Stayed 2 nights in Jan 2024
Response from Madison on 1 Mar,2024
Hello Gregory, I would like to thank you for your recent stay with us. We greatly appreciate you taking the time to provide us with your feedback. We hope to see you again soon!

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Several areas in the room stained. Front door staff very monotone and not friendly.
Stayed 1 night in Jan 2024
Response from Madison on 4 Mar,2024
Hi Amber, I would like to start by apologizing about the inconvenience experienced during your stay with us. This is not the experience we want you to have. We hope to have the opportunity to serve you again.

8/10 Good

Nancy A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water was an issue…other than that…great stay!!
Stayed 1 night in Jan 2024
Response from Madison on 4 Mar,2024
Hi Nancy, I would like to thank you for your recent stay with us. I apologize for the issues you had with your hot water. We hope to see you again for a much better experience.

10/10 Excellent

Audra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Madison on 4 Mar,2024
Hi Audra, I would like to thank you for your recent stay with us. We appreciate your taking the time to provide us with your feedback. We hope to see you again soon!

10/10 Excellent

stan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Madison on 4 Mar,2024
Hi Stan, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with your feedback. We hope to see you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean and friendly
Newer hotel, very friendly staff. Clean and comfortable and very roomy. Love the full kitchens at Candlewood.
Stayed 2 nights in Dec 2023
Response from Adrianna on 12 Jan,2024
Dear Andrew,Thank you for taking the time to share feedback. We are glad to see you had a good experience staying with us and we hope to see you again

8/10 Good

Kaitlynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love itttt
Stayed 1 night in Dec 2023
Response from Adrianna on 12 Jan,2024
Hello Kaitlynn, Thank you for sharing your feedback, we are so glad to see you had a good experience and we hope to see you again.

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Madison on 4 Mar,2024
Hi Stacy, I would like to thank you for your recent stay with us. We appreciate you taking the time to provide us with your feedback. We hope to see you again soon!

10/10 Excellent

Mia

Stayed 2 nights in Dec 2023
Response from Madison on 1 Mar,2024
Hello Mia, I would like to thank you for your recent stay with us. We greatly appreciate you taking the time to provide us with your feedback. We hope to see you again soon!

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and clean
New. Clean. Comfortable. Kitchenettes were nice but didn’t use it. No ice machine on each floor. It is wood construction which just means you hear a lot more. Person upstairs stomping was very loud. Not a deal breakers. Would definitely stay again.
Stayed 1 night in Dec 2023
Response from Adrianna on 12 Jan,2024
Dear Charles, I appreciate you taking the time to share your honest feedback. We are glad to hear that there were no deal breakers and we hope to see you again. For possible future stays, the freezer in the room does make ice it just needs turned on.