Exterior
Check availability

Reviews of Relax Inn

2 out of 5
Relax Inn
1688 Northgate Drive, Richmond, KY

Reviews

6.2
Rating 10 - Excellent. 4 out of 27 reviews" "
Rating 8 - Good. 8 out of 27 reviews" "
Rating 6 - Okay. 5 out of 27 reviews" "
Rating 4 - Poor. 6 out of 27 reviews" "
Rating 2 - Terrible. 4 out of 27 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

4.8/10

Amenities

6.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verne

Stayed 1 night in Jul 2022

8/10 Good

Gary R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and secure!
Stayed 2 nights in Nov 2021

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2020
Response from Nita on 2 Jun,2020
Thank you for staying with us. We appreciate your business with us. We wish you a healthy and prosperous rest of this year. Take care.

4/10 Poor

Jaso

Stayed 1 night in May 2020
Response from Nita on 30 May,2020
If we have the details of your stay and more explanation on your review. we would love to help you. we hope you have a wonderful day ahead.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax Inn is Nice!
My stay at Relax Inn was nice. The Relax Inn had really clean rooms. The Relax Inn is locates I’m a spot that’s close to a lot of nice places to go and meet your needs.
Stayed 1 night in Feb 2020
Response from Nita on 28 Feb,2020
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax at the Relax Inn.
This gentleman the manager was nice...he provided us with extra blankets and heat when it got down to 17 degrees. The Relax Inn is nice.
Stayed 1 night in Feb 2020
Response from Nita on 20 Feb,2020
We appreciate your feedback. Thank you for staying with us. We hope your rest of the journey is great. We hope to see you again and serve you better.

6/10 Okay

Barbi, Lexington ky

Budget was right in time and the staff were polite. Room clean if not especially homey...
Stayed 1 night in Jan 2020
Response from Nita on 30 Jan,2020
Thank you for staying with us.

8/10 Good

Joy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good place to stay and cheap
Stayed 1 night in Jan 2020
Response from Nita on 17 Jan,2020
Thank you for Staying with us. We wish you a very happy New Year.

10/10 Excellent

Avik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Nita on 7 Jan,2020
Thank you for staying with us. We wish you a wonderful journey ahead. And a very happy new year!!

8/10 Good

Billy

Business traveller
Liked: Staff & service
Great place
Good not bad at all
Stayed 1 night in Dec 2019
Response from Nita on 7 Jan,2020
Thank you for staying with us. We wish you a very happy new year!!

6/10 Okay

John

Business traveller
Disliked: Property conditions & facilities
Inexpensive
The motel was the cheapest offered for the area, which was the reason I stayed here (unexpected business trip). Not too many guests when I was there. I had to work nights and sleep during the day, so I can't offer comments on the environment at night, but the facility is so close to the interstate you can't avoid traffic noises, especially during the day. No phone in my room, so if I'd had to call the front desk I'd've had to make the call on my cell phone. Chief good thing: cheap.
Stayed 2 nights in Dec 2019
Response from Nita on 30 Dec,2019
Thank you for staying with us. We apologize for the inconvenience of the traffic noise. We will try to relocate you in other side of traffic noise for your future stays. we wish you a very Happy New Year.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty...and didnt have proper stock such as towles...kleenex....soap....room was dusty.....had cobwebs in courners.....door didnt seal when closed so had cold air blowing in room all night.... wifi didnt work...no coffee pot in room....will NEVER be returning...
Stayed 1 night in Nov 2019
Response from ANITA on 28 Nov,2019
I am sorry that we could not make up to your expectation. Mostly Issues regarding room cleanliness, or supplies can be fulfill anytime by changing room within half hour of your check in or provide you what you needed. We do not have coffee pot in any rooms. You could check in room amenities online. I hope you have pleasant stay towards your destination which match your expectation. Thank you!

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
site unkept room barelyclean furniture stained and fillthy toileet paper missing roll bar entry door interior filthy and exteriorr missing droom number
Stayed 1 night in Oct 2019
Response from Nita on 1 Nov,2019
We do not have any information of your stay. You must have stayed somewhere else. Please do not put wrong impression on others. All the doors have number on it. We work hard to keep our place in good condition. If you would provide your information of stay, we would like to address the problem.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Id stay there again.
Room was clean check in/out was easy.
Stayed 1 night in Oct 2019
Response from Nita on 31 Oct,2019
Thank you For staying with us. We appreciate your business. We hope to see you again. You have a wonderful weeks and weekends,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seriously beware and don’t do it.
Horrible horrible horrible. There are not enough adjectives to describe how terrible this place is. I’m pretty sure the air conditioning system is a breeding ground for listeria, the other occupants appear to be long-term and heavily invested in “unlicensed professional pharmaceuticals“ and the overall condition of the rooms and furniture would probably make the public health risk list. Absolutely unlivable and atrocious.
Stayed 2 nights in Jul 2019
Response from Neal on 4 Aug,2019
we are sorry for your inconvenience. we will keep this in mind to improve our hospitality and environment. Than you for staying with us.!!

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room nice staff.
Clean room, friendly helpful staff. Our first room AC wasn't cooling. Desk clerk got us another room without hassle.
Stayed 1 night in Jun 2019
Response from Neal on 4 Aug,2019
Thank you for staying with us. Give us first chance to serve you every time you visit or pass this town. We appreciate your business with us.

10/10 Excellent

Ernestine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good quiet night
It was a nice clean room
Stayed 1 night in Jun 2019
Response from Nita on 18 Oct,2019
Thank you for staying with us. Give us first chance to serve you every time you visit or pass this town. We appreciate your business with us.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Nita on 18 Oct,2019
Thank you for staying with us. Give us first chance to serve you every time you visit or pass this town. We appreciate your business with us.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Nov 2018
Response from Nita on 18 Oct,2019
Thank you for staying with us. Give us first chance to serve you every time you visit or pass this town. We appreciate your business with us.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and run down. Doors are old and I didn't feel safe.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Too old
I didn't feel safe because of the old doors and the hotel needs upgrades.
Stayed 1 night in Jun 2017

4/10 Poor

Obset, Indianapolis IN

Disliked: Cleanliness, property conditions & facilities, room comfort
OK, but just.
I was in the area for a job interview; therefore, I did not want to spend a lot of money. I got a very inexpensive rate. This property is not one I would take my family to, but as a single traveler needing an inexpensive place to sleep, this minimally suited my purposes. The important thing is that the bathroom and sink area were just fine. Only one cigarette burn on the edge of the tub. The bed was OK. There was no alarm clock or box of Kleenex. The phone was an old fashioned touchtone phone. I called to leave a wake up call but no one answered. The room heater was a little finicky. The AC was OK but the heater took a little while before it came on. The floor was vacuumed, although the carpeting was old and stained. The wallpaper is peeling and one of the lights was out. There were a couple of cigarette burns on the bedspread. There was a TV in the room but no guide to what channels were available. The gentleman at the desk checked me in efficiently and politely.

4/10 Poor

James

Disliked: Staff & service, property conditions & facilities, room comfort

4/10 Poor

Frosty, KY

Disliked: Property conditions & facilities, room comfort
Too shabby for the price
Had to stay here on VERY short notice, so at least they were able to accommodate us as far as that goes & it was appreciated. Anyway, not the worst condition I've ever seen, but certainly not worth the $65.95 price tag. Felt...skeevy really. Maybe we were paranoid, but it just didn't feel clean or safe. But at least the air worked.

6/10 Okay

Thomas, Leesburg, Fl

Good for an overnighter
One night stay. No frills motel, no refer, limited tv channels, quiet, Cracker Barrel across the road within walking distance but the food was a D+ at best, friendly.

6/10 Okay

Maria M, Muldraugh, KY

Inexpensive
Small, quiet hotel. The room was clean. The bed and pillows were not too bad. It had a fridge and microwave.

4/10 Poor

KJ, MI

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Didn't stay here, left
Really nice owners of this hotel, so I wish I could rate it higher. They are working very hard to make it better. I didn't feel comfortable staying there because there was debris on the sheets, and the condition of the room was pretty run down. However, the refund was granted me very cheerfully and they did offer another room to me. I appreciated their calmness and gentle spirit in this transaction.