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Tru by Hilton Richmond

2.5 star property

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Photo gallery for Tru by Hilton Richmond

Reception
Desk, laptop workspace, iron/ironing board, free WiFi
Lobby
Snack bar
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Parking included
  • Air conditioning
The current price is S$149
includes taxes & fees
26 Jun - 27 Jun

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe
Laptop workspace
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed

8.6 out of 10
Excellent
(22 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe
Laptop workspace
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe
Laptop workspace
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe
Laptop workspace
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Flat-screen TV
Bathrobes
Private bathroom
Wardrobe
Laptop workspace
Iron/ironing board
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
1020 Amberly Way, Richmond, KY, 40475

What's nearby

  • Richmond Centre Mall - 6 min walk - 0.5 km
  • EKU Center for the Arts - 3 min drive - 2.5 km
  • Eastern Kentucky University - 3 min drive - 2.8 km
  • Paradise Cove Aquatic Center - 8 min drive - 8.2 km
  • Lake Reba - 13 min drive - 8.2 km

Getting around

  • Lexington, KY (LEX-Blue Grass) - 39 min drive

Restaurants

  • ‪Chick-fil-A - ‬5 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Cook Out - ‬12 min walk
  • ‪Raising Cane's Chicken Fingers - ‬7 min walk
  • ‪Rally's - ‬2 min drive

About this property

Tru by Hilton Richmond

Hotel in a shopping district
Consider a stay at Tru by Hilton Richmond and take advantage of free on-the-go breakfast, a gym and a business centre. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • Free self-parking
  • Coffee/tea in reception, a lift and a 24-hour front desk
  • Guest reviews give good marks for the overall condition
Room features
All 92 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks such as free WiFi and bathrobes.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Wardrobes/cupboards, heating and limited housekeeping

Languages

English

Similar properties

Exterior

Quality Inn Richmond

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
8.8 out of 10, Excellent, 1,005 reviews
The price is S$133
includes taxes & fees
26 Jun - 27 Jun
Quality Inn Richmond

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (weekly)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Richmond KY Hotel
Tru Hilton Richmond KY
Tru Hilton Richmond Hotel
Tru Hilton Richmond
Hotel Tru by Hilton Richmond Richmond
Richmond Tru by Hilton Richmond Hotel
Hotel Tru by Hilton Richmond
Tru by Hilton Richmond Richmond
Tru by Hilton Richmond KY
Tru Hilton Hotel
Tru Hilton
Tru by Hilton Richmond Hotel
Tru by Hilton Richmond Richmond
Tru by Hilton Richmond Hotel Richmond

Frequently asked questions

Is Tru by Hilton Richmond pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Tru by Hilton Richmond?

As of 25 Jun, 2025, prices found for a 1-night stay for 2 adults at Tru by Hilton Richmond on 26 Jun, 2025 start from S$148.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Tru by Hilton Richmond?

Self-parking is free at this property.

What time is check-in at Tru by Hilton Richmond?

Check-in start time: 3 PM; check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at Tru by Hilton Richmond?

Checkout is at 11 AM.

Where is Tru by Hilton Richmond located?

Situated in a shopping district, this hotel is within a 15-minute walk of Cinemark At Richmond Centre and Richmond Centre Mall. Richmond Peddler's Mall and EKU Center for the Arts are also within 2 miles (3 km).

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Tru by Hilton Richmond Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 274 reviews
Rating 8 - Good. 66 out of 274 reviews
Rating 6 - Okay. 38 out of 274 reviews
Rating 4 - Poor. 15 out of 274 reviews
Rating 2 - Terrible. 5 out of 274 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Charles

Liked: Amenities
It’s a very good area easy off and on from interstate nice motel. Welcoming staff.
Stayed 1 night in May 2025

6/10 Okay

steven

Second stay, Overall the property is acceptable for the price. 2 issues. The room smelled funky. To Me it smelled strongly of old nicotine. To my wife it smelled like the carpet had been wet. Really was hoping for better. Also, fix the entrance. Smooth out the massive curb you have to 4 wheel over to get in!
Stayed 1 night in May 2025

8/10 Good

mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
This in my opinion is good for 1 night stay, breakfast was good. Coffee was really good.
Stayed 1 night in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Clean, newer hotel with great amenities and easy access.
Stayed 1 night in Apr 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the best IMO clean efficient and great comfortable beds!! Dogs are happy there too!!
Stayed 1 night in Jan 2024

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal! Truly the best part of the stay
Stayed 1 night in Mar 2023

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Great value !!
Stayed 1 night in Feb 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious handicap accessible shower.
Stayed 1 night in Dec 2022

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Nice and clean room with comfortable bed and minimal furniture. Excellent for a short stay. Housekeeping is upon request and we didn't need it. Most probably we will stay again next time in town.
Stayed 2 nights in Feb 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in Richmond for the EKU graduation. The hotel was full but you wouldn’t know it as staff was friendly, unhurried and hotel was exceptional. Second time staying here. Both times the stay was perfect.
Stayed 2 nights in May 2023

10/10 Excellent

Camden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person, Neal, was very polite and helpful.
Stayed 1 night in Sep 2022

6/10 Okay

Jonathan

Liked: Staff & service, amenities
Close to the freeway, restaurants and stores. The tile in the hotel was stained throughout the facility.
Stayed 1 night in Nov 2022

4/10 Poor

Maria

Disliked: Room comfort

Never again.

The room had poor lighting and no closet space, only hooks. The bed pillows were flat and uncomfortable. There were no bedside tables and only 1 chair. I would not recommend this hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Quiet
Stayed 1 night in Oct 2022

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
X
Stayed 1 night in Jun 2023

8/10 Good

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very hard!!!

8/10 Good

Gary F

Liked: Cleanliness, staff & service, property conditions & facilities

Okay

Okay but thought it a bit small space
Stayed 1 night in Jan 2023

6/10 Okay

Paul

Liked: Amenities, property conditions & facilities
The property is fairly new and is in good condition. Cleanliness was ok not great. The hotel is pet friendly but their pet fee is normally $75 per night (they discounted it to $40 for us) which is totally unacceptable. We won’t be staying there again.
Stayed 1 night in Dec 2022

8/10 Good

Stephanie

Liked: Staff & service
Overall a nice hotel...but definitely high traffic wear. Wallpaper was coming off the wall in the bathroom, towel hooks falling out of wall. My only other complaint was the noise of the room doors....they would automatically slam shut behind you, so anytime someone returned to their room it would be super loud!
Stayed 2 nights in Jun 2023

4/10 Poor

Stephen

Liked: Staff & service, amenities
Disliked: Cleanliness
My room was not clean when i arrived, food was left in room. Staff placed me in another room, but would like credit
Stayed 2 nights in Jan 2023

4/10 Poor

rouzbeh

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The heating system in my room 213 was not working
Stayed 1 night in Mar 2024

6/10 Okay

Charla

Liked: Cleanliness, property conditions & facilities
This was a good facility, it was quiet and super clean! It is fine for a single traveller but if there is more than one in your party - note that there is ONE chair in the room - no where else for anyone to sit except on the bed! No dresser, no closet, bare minimum - very European in this aspect. I do NOT like to socialize with people randomly so going down to the lobby where there is an overabundance of chairs and furniture was not in the cards for us. The one ice machine - on the first floor and they had plastic buckets! Which did nothing to keep the ice cold or covered. Price was fine, but for what the room had - expensive.
Stayed 1 night in Aug 2023

6/10 Okay

Steven

Liked: Cleanliness, staff & service
We liked how friendly the staff was. The gentleman that checked us in made it very simple & quick. He also offered us a coupon for a free appetizer when we said we were going to get dinner later. The lobby looked great my husband even challenged me to a pool game after dinner. Our room was a bit disappointing though. After such a great first impression we were let down quite a bit. We’ve stayed at several different brand of hotels. The only way I can think of to describe this room is it was a BEDroom. Yes the bed was comfortable. But the room itself was smaller than any hotel room we’ve been in. I realize it was more of a modern minimalist look. In regards to instead of closets there were hooks or hangers on a pipe. Which is and was totally fine. What we did not care for was the loud constant noise from the air conditioning unit. And whenever someone flushed the toilet. We had to close the bathroom door because of the noise it made for approximately 5 minutes. Luckily my wife had brought air freshener with us. Because the exhaust fan didn’t work in our bathroom. In the morning not only did the water leak all over the bathroom floor. We had to leave the door open to allow the steam to escape. My husband almost fell in the shower. His foot had stepped on a corner of a panel that was covering the drain. If he hadn’t caught himself on the safety bar his head would have hit the shower glass door. Most Tru properties are new but you can tell this was a older hotel made to look new.
Stayed 1 night in Aug 2024

6/10 Okay

Marissa

Liked: Cleanliness, amenities
Upon arrival, the lady at the check-in attempted checking us in to a double queen room when our reservation was for a single king bed. My bank statement shows a charge $90 dollars more than the amount shown upon booking. I am unsure of why the amount was different. All that aside it was a nice hotel.
Stayed 2 nights in Jun 2025