Dear Denise Velazquez Exactly your reservation was for 3 beds and we offered you 2 beds room, at the time of checking in at approximately 04:00 pm you commented that you were in a hurry you were going to leave your backpack in the room and go out quickly to lunch, you commented that you were not going to sleep you will left the room same night, at first your reservation was 110 soles for 3 beds, being 2 beds 95 soles were charged from your credit card with operation number 6653, as you will understand, you were not charged the same and a solution was given to your needs , we are located in front of the municipality and half a block from the immigration office peru currently open now 24 hours and there is police guard 24 hours also to give security to people who wait for attention all night, you will understand the area is safe. Let's hope your stay in Peru was also pleasant, greetings.

Le agradecemos por su comentario y lamentamos la experiencia que tuvo con nosotros.

We thank you for your comment and we regret the experience you had with us. We have rooms that adjoin the main avenue as well as internal rooms, we would have liked it to communicate to us at the time to be able to accommodate it in a more quiet interior room. We hope to have the opportunity to attend you on another occasion.

Estimada Claudia: Le agradecemos por su gentil comentario. Para nosotros también ha sido un placer poder asistirla en su visita a nuestro país y tenerla alojada en nuestro establecimiento. Estamos siempre esforzándonos para mantener la calidad de nuestro servicio y atención. Esperamos tener la oportunidad de atenderla en otra ocasión.