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Reviews of Hotel Vila Santa

3 out of 5
Hotel Vila Santa
Av. Benavides 2957 - Miraflores, A 2 Cuadras del Ovalo Higuereta, Lima, LIMA

Reviews

8.6

Excellent

Rating 10 - Excellent. 82 out of 182 reviews" "
Rating 8 - Good. 68 out of 182 reviews" "
Rating 6 - Okay. 23 out of 182 reviews" "
Rating 4 - Poor. 6 out of 182 reviews" "
Rating 2 - Terrible. 3 out of 182 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super welcoming is the second time staying in this hotel and planning to go back again !!
Stayed 4 nights in Jan 2024

10/10 Excellent

longhao

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

mike

Business traveller, Travelled with group
Liked: Cleanliness, amenities

10/10 Excellent

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and near to good restaurans and malls
Stayed 1 night in Oct 2023

10/10 Excellent

Juan Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel i will only stay here when i come to lima. Josue was amazing juan manuel also amazing. We cannot say enough about this amazing hotel. Also thalia was amazing.
Stayed 5 nights in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi I'm Andrew and I stayed at this hotel for 10 days 08/28/23-09/07/23 room 306........ beautiful, beautiful, beautiful ❤️ safe security, comfortable cleanliness awesome 👍 service wonderful location and language was not a problem it was a welcome challenge.... Vila Santa will be my home away from home I will be back.......thanks to all at the Vila Santa Hotel for a priceless vacation ....... Andrew green

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente
Stayed 1 night in Aug 2023

6/10 Okay

Beatrice

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Raul Oscar

Travelled with family
Liked: Amenities
I do not like it is too noisy, construction
Stayed 16 nights in Jul 2023

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and the place was clean!
Stayed 1 night in Jul 2023

10/10 Excellent

Maria

Stayed 4 nights in May 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional staff
Friendly, helpful and professional staff. Room was clean. You could see and smell the cleaniless of sheets and towels. Room was mostly quiet except for the AC unit. It had these unpredictable noises. And of course sometimes other guests were not subtle coming in and out of their rooms. I recommend to ask for an interior room if you're a light sleep like me. Our first room was right in front of the main avenue. Couldn't sleep a wink but next morning we requested a change of room and they were very accommodating. Breakfast is included and it's good but not many choices. The same selections every morning. There are a variety of nearby restaurants to switch up. When you walk out the front door of the hotel, it is a main avenue, therefore it is easy getting a taxi or cab or buses. The main highlight for me is the beautiful terrace located on the 10th floor. The menu has appetizers, entrées and both nonalcoholic and alcoholic drinks and its all delicious, well presented and very reasonable prices. I cannot express enough how friendly and professional the staff is. I would definitely stay there again.
Stayed 14 nights in Jan 2023

10/10 Excellent

Aldo, Cedar Park

Liked: Staff & service, amenities, property conditions & facilities
Clean hotel, great breakfast and near shopping areas. Attentive and friendly staff.

10/10 Excellent

Rosario

Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: refrigerator in room, microwave available in the restaurant on the 10th floor, heater, good hot shower with good force ( have to let the water run for a while to get hot water), clean rooms, place felt very safe. Cons: beds were fine, but could be a bit softer.
Stayed 3 nights in Jul 2022

10/10 Excellent

CHRISTOPHER GEOFFREY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation very friendly staff. Professional and courteous. Very nice interior with paintings and ornaments quite unique. Would definitely recommend it.
Stayed 7 nights in Jul 2022

10/10 Excellent

Garth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price point of this hotel I expected very little. Vila Santa exceeded in nearly every way. My room was comfortable and quiet, it was always cleaned, the water was hot and the bed was comfortable. Rooftop restaurant has gorgeous views and an indoor/outdoor feel that’s very inviting. I’d recommend offering take away coffee to guests though. I couldn’t get one even for the room.
Stayed 5 nights in Feb 2022
Response from Hotel Vila Santa on 3 Mar,2022
We appreciate your comment, we apologize for not being able to provide you with coffee. But in your next opportunity we will offer you so that you can take your guests.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Hotel Vila Santa on 2 Mar,2022
Muchas gracias por su comentario Los esperamos en una próxima oportunidad

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable in Lima
We stayed at this hotel the night before a flight out of Lima. Check-in was easy and our rooms were clean and comfortable. We have a family of 6, so we got two rooms with triple twin beds - it was perfect for our needs. The hot water and the water pressure were fantastic and so nice after traveling! Our hotel arranged taxis for us and the overnight front desk staff were so nice!
Stayed 1 night in Nov 2021

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was super kind and helpful, highly recommend....
Stayed 1 night in Nov 2021

10/10 Excellent

Steve

Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and it’s in a safety place. The people from the hotel is very nice and kind. I like it and would definitely come back . Ah! And they prepared a delicious maracuya sour 😀
Stayed 6 nights in Mar 2021
Response from Josue Bravo on 14 Apr,2021
Muchas gracias por su comentario, nuestro hotel siempre se esfuerza en brindarle el mejor servicio. Hasta la próxima

10/10 Excellent

Andrey, Anchorage Alaska

Business traveller
Liked: Cleanliness, staff & service
The staff is incredibly accommodating and friendly
Stayed 5 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very clean, staff very friendly, good free breakfast!
Stayed 3 nights in Nov 2020

10/10 Excellent

Chase

Stayed 1 night in Dec 2020

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Great location. The staff was very friendly and helpful.
Stayed 1 night in Mar 2020
Response from Sincerely: Vila Santa Hotel. on 1 Apr,2020
Dear Katherine, First of all, a cordial greeting, Thank you for providing us with an excellent rating. All our hotel staff enjoyed attending to your every need. We hope to have you again soon.

8/10 Good

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Atentamente, Hotel Vila Santa. on 26 Mar,2020
Estimada Aline, Reciba un gentil saludo y a la vez aprovechamos para agradecerla la puntuación con la cual nos calificó. Esperamos poder contar con su visita en una próxima oportunidad.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff, very attentive to our needs. Provided an electric adaptor as we had forgotten ours. We were initially placed in a room next to a room that was being worked on and painted. Requested a quieter room and were immediately accommodated.
Stayed 1 night in Feb 2020
Response from Hotel Vila Santa on 18 Feb,2020
Dear, We feel really happy to read that you had a great experience at the Hotel, and it's good to hear that our staff made everithing to make you felt confortable and have a great memorie about us. Hope to see you again soon. Best Regards Hotel Vila Santa

10/10 Excellent

Steve, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Surco area. Staff spoke English well, extremely helpful.
Stayed 4 nights in Jan 2020
Response from Hotel Vila Santa on 18 Feb,2020
Dear Steve Thank you very much for your comment we feel really happy that your experience at the hotel was great, we always try that our guest get a good memories of us. Hope to see you again soon.. Best Regards Hotel Vila Santa

10/10 Excellent

Wanda, orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful. Assisted with Uber’s and places to go.
Stayed 3 nights in Nov 2019
Response from Sincerely: Cintia Flores G./ Vila Santa Hotel. on 29 Nov,2019
Dear Wanda, We hope you had an excellent trip. Thank you for taking the time to share your experience with us. We are very happy to know that our staff in general made your stay enjoyable. We hope to have it again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Atentamente, Hotel Vila Santa. on 4 Dec,2019
Estimad@ Recibe un amable saludo. Muchas gracias por la calificación brindada!!!

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful atmosphere, good location, great staff
The staff at Hotel Vila Santa was wonderful. Everyone was friendly, professional, and helpful. We had a minor issue in our room, which we reported to the front desk and it was taken care of immediately. The rooms were clean. The restaurant on the 10th floor had a good view and good food. The included breakfast had a lot of choices and the quality was good. The hotel was very convenient to Lima's one metro line, which we used almost everyday.
Stayed 5 nights in Nov 2019
Response from Sincerely: Cintia Flores G. / Vila Santa Hotel. on 29 Nov,2019
Dear Wendy, First of all, best regards, Thank you for giving us an excellent rating and for recommending our hotel to other users. All our hotel staff enjoyed attending to each of their needs. We hope to have it again soon.

8/10 Good

Daniel, Louisville, KY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the place, it was close to restaurants, shopping centers, located in a street that it can be walked without problems.
Stayed 10 nights in Oct 2019
Response from Sincerely: Cintia Flores G. / Vila Santa Hotel. on 29 Nov,2019
Dear Daniel, First of all, best regards, We appreciate your kind comment and have chosen our establishment. It is a pleasure for us to know that you have enjoyed your stay and that we have met all your requirements. We hope to have it again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Atentamente, Hotel Vila Santa. on 4 Dec,2019
Estimad@, Recibe un cordial saludo, agradecemos su gentil calificación. Esperamos tener la oportunidad de volver a brindarle nuestros servicios.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Oct 2019
Response from Atentamente, Hotel Vila Santa. on 4 Dec,2019
Estimad@, Recibe un cordial saludo, mediante la presente agradecemos se haya tomado el tiempo en calificar nuestro establecimiento de acuerdo a su experiencia durante su estadía. Esperamos verlo pronto nuevamente.

8/10 Good

Orhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic showers, damp room
The absolute best thing about our stay was the shower - the water pressure was amazing and there was always hot water at any time of the day. Best shower I've ever had in Peru. There were two main complaints that I had: First, out King bed was actually two twin mattresses pushed together with King sheets. This was most problematic because our baby sleeps between us and I worried a bit about the presence of a gap between the mattresses. Secondly, even though I knew there was no A/C or heat, which isn't a huge deal with Peru's temperatures, the room stayed very damp. The housekeeper would often open the window for airflow in the room when she cleaned, but we couldn't leave it open in the winter with a baby in the room. I had to wash out the baby's clothes and they hung in the bathroom for DAYS and never dried. I wish that the hotel had offered a dehumidifier or a small space heater to help with this issue. That being said, my family was sick during our stay (we arrived sick, no fault of the hotel) and the staff went out of their way to help us. They loaned us a water kettle and cups to make tea in the room, a power strip to plug things in, and even a thermometer. Sofia from the front desk always asked how we were doing when we saw her. Breakfast was also a nice buffet of bread, cheese, ham, butter, jam, fruit, juice, coffee, waffles, eggs, and cereals. We were very happy with the service at breakfast as well and they had a highchair for the little one. Good value for the price.
Stayed 8 nights in Aug 2019
Response from Josue Bravo on 4 Sept,2019
Dear, thank you very much for your constructive comment, it will help us to improve your next stay with us. We regret that your stay has been affected with some damage, our staff will always be ready to help you when you need it. We hope to have you with us next time. I reiterate my thanks for your comment that will help us improve. Thank you. Josue Bravo Front Desk Manager Vila Santa Hotel

8/10 Good

Pui Yee Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Josue Bravo on 4 Jun,2019
Thanks for staying with us! Your opinion is very important to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Staff helpful and friendly for the most part.
Stayed 6 nights in May 2019
Response from Josue Bravo on 4 Jun,2019
Thanks for staying with us! Your opinion is very important to us.

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in Miraflores
Good hotel. A short taxi ride from Kennedy park (center of Miraflores). We booked 2 rooms. One room had AC, but the second room did not (had a rotating fan). AC is not 100% needed in Lima, but nice to have. Service was fantastic. Staff was always available to help!
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 12 nights in Dec 2018

10/10 Excellent

Ang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely GREAT!!!! The ENTIRE staff was helpful and so welcoming. The hotel is located in a very safe area with plenty of restaurants and stores nearby. The hotel offers a generous breakfast buffet; and daily specials of lunch and dinner!!!! The room accommodations are also great....comfortable beds and pillows. The rooms are large with a wonderful bathroom area. Extremely clean!!!! This hotel was truly a TREASURE in Miraflores!!! My family and I enjoyed our stay and we will definitely return! My regards to the entire staff !
Stayed 2 nights in Nov 2018

10/10 Excellent

Ivanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home out of home
Amazing
Stayed 3 nights in Nov 2018

10/10 Excellent

Victor, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. For a small fee was able to do a 6pm check out
Stayed 2 nights in Oct 2018

8/10 Good

Nilo, Houston Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, comfortable and clean establishment.
Stayed 2 nights in Oct 2018
Response from Cintia Flores G. on 23 Oct,2018
Dear, First of all have a nice greeting, Thank you very mucho for your comment and we hope you have been a good travel. We hope to see you soon again. Best Regards, Cintia Flores G.

2/10 Terrible

Jackie, New york

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Terrible experience! Been there previuos years and easnt this bad like this time! Spent almost 2000 dollars for a of us, and not worth at all! Couldnt even sleep due to construction in the building, hammering so loud, employees smoking in the hallway, the bread for the breakfast areA was old and poor quality! No soap or shampoo in the bathroom .. the quality of the hotel has become very poor , not worth the 90.00 dollars per night! The only good thing was the two guys in the front josue and alexis and the venezolean guy Other than that..... it has become a cheap hotel
Stayed 9 nights in Sep 2018

10/10 Excellent

TravelMO, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked how the hotel was decorated, especially the restaurant area on the top level. It had a unique style instead of looking like every other hotel I stay in.
Stayed 2 nights in Sep 2018
Response from Sandra Nunez R. on 25 Sept,2018
Thank you so much for this kind review. All our effort is made to please our guests. Hope to see you soon! Vila Santa Hotel

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2018
Response from Cintia Flores G. on 6 Sept,2018
Dear, Thank you for your evaluation. Hope to see you soon again. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Cintia Flores G. on 6 Sept,2018
Dear, Thank you very much for taking time to evaluate us. Hope to see you soon. Best Regards. Vila Santa Team.