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Reviews of Mercure Ariosto Lima

4 out of 5
Mercure Ariosto Lima
Avenida La Paz, 769 Miraflores, Lima

Reviews

9.2

Wonderful

Rating 10 - Excellent. 224 out of 322 reviews" "
Rating 8 - Good. 72 out of 322 reviews" "
Rating 6 - Okay. 15 out of 322 reviews" "
Rating 4 - Poor. 4 out of 322 reviews" "
Rating 2 - Terrible. 7 out of 322 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sergio, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, clean and convenient.
Stayed 6 nights in Mar 2024

10/10 Excellent

Xinpeng, Richmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is affordable and clean. The facilities are good and the breakfast has lot of options. The only problem is there's only one elevator, sometimes needs to wait for a while.
Stayed 2 nights in Apr 2024

6/10 Okay

Marcela

Business traveller
Liked: Cleanliness
too long checkin, roomwas not available not even at 12 noon, a lotof people checking in
Stayed 1 night in Apr 2024

8/10 Good

Akida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and neighbourhood. Shower a little outdated and could use freshening up. Otherwise, staff polite and helpful and bed very comfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Luis, Redwood City

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and accommodating staff
Stayed 1 night in Apr 2024

10/10 Excellent

Alvio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Luis, Redwood City

Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service, attentive
Stayed 1 night in Apr 2024

2/10 Terrible

Rishabh

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

santiago

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024

10/10 Excellent

Joe, Riverside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay and easy to walk to other parts of Miraflores.
Stayed 9 nights in Feb 2024

10/10 Excellent

Robert, Temecula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding value, staff and location!
Stayed 3 nights in Feb 2024

10/10 Excellent

Robert, Temecula

Stayed 3 nights in Feb 2024

10/10 Excellent

Robert, Temecula

Stayed 1 night in Feb 2024

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value for a hotel walkable to the ocean in Miraflores
Stayed 2 nights in Feb 2024

10/10 Excellent

Marien Elise

Stayed 7 nights in Nov 2023
Response from DORA MANZANARES on 11 Feb,2024
Muchas gracias por una excelente calificación. Nos da mucho gusto que haya disfrutado su estadía.Saludos Cordiales,Dora ManzanaresGerente General

10/10 Excellent

matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dora Manzanares on 5 Jan,2024
¡Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros.Esperamos poder pronto verlo de vuelta.Atentamente,Dora ManzanaresGerente General

8/10 Good

NATSUMI

Stayed 1 night in Dec 2023
Response from Dora Manzanares on 6 Dec,2023
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager

8/10 Good

Julie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Dora Manzanares on 28 Nov,2023
Muchas gracias por sus excelentes comentarios, en relación a su estancia en Mercure Ariosto Lima. Es todo un placer recibir comentarios positivos.Los esperamos para una proxima oportunidad.Saludos.,Dora ManzanaresGerente General

10/10 Excellent

Marien Elise

Stayed 7 nights in Nov 2023
Response from Dora Manzanares on 5 Jan,2024
¡Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros.Esperamos poder pronto verlo de vuelta.Atentamente,Dora ManzanaresGerente General

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Property was located on a quiet street in Miraflores, but well within walking distance of JFK park and the Metropolitano stop on Benevides. It is also not far from Larcomar, which is very convenient. The property was modern and was clean. Staff were friendly and eager to help. Breakfast had a good variety and offered both western and local cuisines. Wifi was good. There was a gym but I did not visit it. Room was spacious and met my needs. Good value overall. Would return if I'm in Lima again.
Stayed 1 night in Nov 2023
Response from Dora Manzanares on 28 Nov,2023
We very much appreciate your comments regarding your stay at the Mercure Ariosto Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Dora Manzanares on 28 Nov,2023
Muchas gracias por sus excelentes comentarios, en relación a su estancia en Mercure Ariosto Lima. Es todo un placer recibir comentarios positivos, los cuales vamos a compartir con todo el equipo.Saludos,Dora ManzanaresGerente General

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Dora Manzanares on 16 Nov,2023
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager.

8/10 Good

David

Stayed 1 night in Nov 2023
Response from Dora Manzanares on 16 Nov,2023
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager.

6/10 Okay

Tiago

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Péssima acomodação
O hotel está muito bem. Localizado, com vários cafés, restaurantes e bares. Não vale a pena pagar pelo café da manhã no hotel, padrão Mercure, sem variedade. Melhor aproveitar a culinária peruana nas proximidades. Precisa urgente de manutenção no ar condicionado dos quartos. Não conseguia esfriar, solicitamos o reparo mas não resolveu e por causa da lotação do hotel tivemos de dormir no calor
Stayed 3 nights in Nov 2023
Response from Dora Manzanares on 16 Nov,2023
Agradecemos imensamente seus comentários referentes à sua estada no Mercure Ariosto Lima.É sempre um prazer receber feedback positivo. Obrigado por destacar os serviços que oferecemos, bem como a gentileza da equipe. Tenho certeza de que esse feedback servirá de incentivo para todos os nossos funcionários enquanto nos esforçamos para melhorar continuamente a qualidade de nossos serviços.Agradecemos novamente por compartilhar sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior.Sinceramente,Dora ManzanaresDirector Geral.

10/10 Excellent

Charne

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Dora Manzanares on 16 Nov,2023
We very much appreciate your comments regarding your stay at the Mercure Ariosto Lima. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager.

8/10 Good

FERNANDO

Stayed 3 nights in Oct 2023
Response from Dora Manzanares on 16 Nov,2023
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora Manzanares

10/10 Excellent

Sugei

Stayed 1 night in Oct 2023
Response from Dora Manzanares on 16 Nov,2023
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager.

10/10 Excellent

Giancarlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location... plenty of places to dine and shop within walking distance Great service Complete breakfast
Stayed 5 nights in Oct 2023
Response from Dora Manzanares on 16 Nov,2023
We very much appreciate your comments regarding your stay at the Mercure Ariosto Lima. It is always a pleasure to receive positive feedback. thank you for highlighting our excellent location and friendliness of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager.

10/10 Excellent

Chittra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. We arrive very early before check-in start and they try the best to make our room available early as possible.
Stayed 2 nights in Oct 2023
Response from Dora Manzanares on 16 Nov,2023
We very much appreciate your comments regarding your stay at the Mercure Ariosto Lima. It is always a pleasure to receive positive feedback. Thank you for highlighting the service of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager.

4/10 Poor

Wiland

Stayed 1 night in Oct 2023
Response from Dora Manzanares on 16 Nov,2023
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was amazing! everything! but the restaurant... we all got stomach problems after
Stayed 2 nights in Oct 2023
Response from Dora Manzanares on 16 Nov,2023
We very much appreciate your comments regarding your stay at the Mercure Ariosto Lima. It is always a pleasure to receive positive feedback. Thank you for highlighting the service of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.About the restaurant we assure you that we comply with strict quality protocols in food safety.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager.

8/10 Good

Rebecca

Stayed 1 night in Oct 2023
Response from Dora Manzanares on 16 Nov,2023
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager.

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Everything as expected. No problems
Stayed 3 nights in Oct 2023
Response from Dora Manzanares on 16 Nov,2023
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Staff was VERY helpful and friendly. We forgot to check the electricity/power for Peru and the straightener I brought was not compatible. I let them know and they had their facility manager bring us some plug that reduced the power so I could use my straightener without breaking it. Their staff is what my stay so enjoyable. They always greeted us and asked how we were doing. Loved this place.
Stayed 5 nights in Sep 2023
Response from Dora Manzanares on 16 Nov,2023
We very much appreciate your comments regarding your stay at the Mercure Ariosto Lima. It is always a pleasure to receive positive feedback thank you for highlighting our excellent location and friendliness of the team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager.

8/10 Good

Chittra

Travelled with partner
Liked: Cleanliness
Staff was helpful.
Stayed 2 nights in Oct 2023
Response from Dora Manzanares on 16 Nov,2023
We very much appreciate your comments regarding your stay at the Mercure Ariosto Lima. It is always a pleasure to receive positive feedback. Thank you for highlighting the kindness of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager.

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, wonderful and well- trained staff, I can't imagine how they could have made things any better. The room was lovely and very clean. I only wish for a slightly roomier bathroom.
Stayed 2 nights in Sep 2023
Response from Dora Manzanares on 16 Nov,2023
We very much appreciate your comments regarding your stay at the Mercure Ariosto Lima. It is always a pleasure to receive positive feedback. Thank you for highlighting the services we offer as well as the kindness of the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager.

8/10 Good

Gabriel, Beirut

Business traveller
Liked: Staff & service
Nice rooms but old facilities.
Stayed 1 night in Oct 2023
Response from Dora Manzanares on 16 Nov,2023
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager

10/10 Excellent

Mauricio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel and convenient location
Stayed 6 nights in Sep 2023
Response from Dora Manzanares on 16 Nov,2023
We very much appreciate your comments regarding your stay at the Mercure Ariosto Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This review is specifically to room 306 and room 505. When I checked in lovely staff at the desk I asked for an upgrade as I am Expedia Platinum they said all the rooms are the same except for sweets and sweets were not available so if you're expecting an upgrade on an Expedia it's not happening secondly I went up to the room and the room was very warm. Long story short two days later they changed us to a block of rooms that had air conditioning the room in 306 does not have air conditioning please keep that in mind. Moving downstairs to the gym you will find a broken treadmill a elliptical a recumbent bicycle. Keep that in mind. Breakfast everyday was delicious and varied and they're food at the restaurant was nicely presented and good. For those of you that read my posts I travel a lot. It would have been helpful to me to have had the details before I would have booked this hotel.
Stayed 6 nights in Sep 2023
Response from Dora Manzanares on 16 Nov,2023
Thank you for taking the time to tell us about your experience at the Mercure Ariosto Lima. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies about the gym.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better service you in the near future.Sincerely,Dora ManzanaresGeneral Manager

10/10 Excellent

Pablo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena estadia y exelente precio.
La estadia fue muy buena y la gente maravillosa
Stayed 1 night in Sep 2023
Response from Dora Manzanares on 16 Nov,2023
Muchas gracias por sus excelentes comentarios, en relación a su estancia en Mercure Ariosto Lima. Es todo un placer recibir comentarios positivos, los cuales vamos a compartir con todo el equipo, esto es muy significativo y una gran motivación para todos, que nos esforzamos por brindar un servicio de calidad.Le agradecemos una vez más que haya compartido su experiencia con nosotros y lo esperamos para una próxima oportunidadReciba un cordial saludo.Dora ManzanaresGerente General

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great, super professional all the staff, they help with me luggage, they have room service, restaurant in the same hotel, breakfast was ,plus for us, not need to worry to go out look for food , especially for the first 2 days, we coming for long trip the United States, everything was great, Thanks Mercure Ariosto Miraflores, for sure we coming back soon
Stayed 3 nights in Sep 2023
Response from Dora Manzanares on 16 Nov,2023
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager

10/10 Excellent

Nathaly

Travelled with partner
Liked: Staff & service, property conditions & facilities
Breakfast included at the rate of the room is great. Breakfast buffet was very good, customer service was great, nice hotel, great location and area. Very safe, comfortable room although the bathroom was a bit small.
Stayed 1 night in Sep 2023
Response from Dora Manzanares on 16 Nov,2023
We very much appreciate your comments regarding your stay at the Mercure Ariosto Lima. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager

10/10 Excellent

Doris, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Dora Manzanares on 16 Nov,2023
¡Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros.Esperamos poder pronto verlo de vuelta.Atentamente,Dora ManzanaresGerente General

10/10 Excellent

Luiza

Stayed 4 nights in Sep 2023

10/10 Excellent

Vibiana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel!
Friendly staff, clean and super comfy room! Would definitely stay there again! (Pictures are from room 419)
Stayed 2 nights in Sep 2023

4/10 Poor

Marcos

Disliked: Staff & service, amenities, property conditions & facilities
Management didn't know how to treat guests, you can't have visitors for more thsn an hour, after that they will start bothering ypu with massive calls, they advertise themselves as a hotel with parking, surprisingly they only have three parking spaces for the whole hotel, had to wait for about one hor to find a parking space, in short i wouldn't recommend it.
Stayed 12 nights in Aug 2023
Response from Dora Manzanares on 10 Sept,2023
Thank you for taking the time to tell us about your experience at the Mercure Ariosto Lima. I am sorry that your experience did not meet your expectations.For security procedures, all the visitors have to register at the front desk with the ID or passport, during your stay we explained that the visitors could stay in the room at maximum 1 hour free.About the parking in all our web sites, we have the information that we only have street uncovered parking subject to availability.At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.Sincerely,Dora ManzanaresGeneral Manager

10/10 Excellent

Makiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dora Manzanares on 10 Sept,2023
Muchas gracias por sus excelentes comentarios, en relación a su estancia en Mercure Ariosto Lima. Es todo un placer recibir comentarios positivos, los cuales vamos a compartir con todo el equipo.Le agradecemos una vez más que haya compartido su experiencia con nosotros y lo esperamos para una próxima oportunidad!Dora ManzanaresGerente General

6/10 Okay

Tega Sunshine

Liked: Cleanliness, staff & service, property conditions & facilities
First off, this property is based on false advertisement. Before booking, looking at the picture, I thought I was going to have a view facing the ocean but it wasn’t the case. Also, it said I could get a room upgrade on Expedia but I was denied that on bases that they don’t know what is on Expedia. The staff were helpful sometimes. The breakfast was good.
Stayed 5 nights in Aug 2023
Response from Dora Manzanares on 10 Sept,2023
We very much appreciate your comments regarding your stay at the Mercure Ariosto Lima. I am sorry that your experience did not meet your expectations.In our web site, we offer different types of rooms, but we do not have any room with sea view offered. During your check in time we informed that we only have 3 suite rooms and during your stay were occupied thats why we couldnt offered and free up grade.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Dora ManzanaresGeneral Manager

2/10 Terrible

Sean

Stayed 3 nights in Aug 2023