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Reviews of Palmetto La Perla

3.5 out of 5
Palmetto La Perla
Av. La Marina 1090, La Perla, Callao

Reviews

7.6

Good

Rating 10 - Excellent. 41 out of 132 reviews" "
Rating 8 - Good. 45 out of 132 reviews" "
Rating 6 - Okay. 25 out of 132 reviews" "
Rating 4 - Poor. 13 out of 132 reviews" "
Rating 2 - Terrible. 8 out of 132 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Mar 2024
Response from Hotel Palmetto La Perla. on 4 Apr,2024
Estimada Daisy,Nos complace enormemente recibir su alta puntuación en Expedia y sus amables palabras sobre su estadía en nuestro hotel. Su satisfacción es nuestra máxima prioridad, y nos llena de alegría saber que disfrutó de su experiencia con nosotros.Esperamos darle la bienvenida nuevamente en el futuro y seguir superando sus expectativas.

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not much to say about this peoperty other that is in need of attention to detail.
Stayed 1 night in Jan 2024
Response from Hotel Palmetto La Perla. on 11 Mar,2024
Dear Patrick,It is a pleasure to greet you and thank you for your valuable comments.We apologize for the inconvenience caused and hope to find other ways to improve our service during your next stay.Thank you once again for your preference and wishing you all the best.

8/10 Good

Patrick

Stayed 4 nights in Dec 2023
Response from Hotel Palmetto La Perla. on 11 Mar,2024
Estimado Patrick,Muchas gracias por calificar nuestros servicios.Lo esperamos pronto!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise - would stay again.
Flight was delayed overnight, so I booked a hotel closer to the airport. Although only there for four hours - it was very nice. Clean, comfortable, and welcoming to a weary traveler at 11PM.
Stayed 1 night in Oct 2023
Response from Hotel Palmetto La Perla. on 11 Mar,2024
Dear Doug,Thank you very much for your visit and for sharing your experience about your recent stay. It is a pleasure for us to know that you enjoyed our passion for details, which is precisely what allows us to offer you a unique experience. We will be happy to welcome you again.

6/10 Okay

Edwin

Liked: Cleanliness, property conditions & facilities
Was asked to leave the key from the room at the front desk every time I get out . Breakfast was empty and never was refill
Stayed 2 nights in Sep 2023
Response from Hotel Palmetto La Perla. on 8 Sept,2023
Dear Edwin, It is a pleasure to greet you and thank you for your valuable feedback. We apologize for the inconvenience caused and look forward to finding other ways to make things right upon your next stay with us. Thank you once again for your preference and wishing you all the best.

10/10 Excellent

Dora, West Palm Beach

Liked: Cleanliness, staff & service, property conditions & facilities
The food at the restaurant was very good.
Stayed 9 nights in Jun 2023
Response from Hotel Palmetto La Perla. on 17 Aug,2023
Dear Dora,We would like to thank you for taking the time to share you experience and give us your valuable impression of the quality we provide.Our commitment is your return so we will be happy to have you back in the hotel and receive you with the same personalized service that characterizes us.Thank you for your preference.

10/10 Excellent

Claudia, Apopka

Liked: Cleanliness, staff & service, property conditions & facilities
It would have been better to being able to have a safe
Stayed 14 nights in Jun 2023
Response from Hotel Palmetto La Perla. on 17 Aug,2023
Dear Claudia, It is a pleasure to greet you and thank you for your valuable feedback. Likewise, let you know that your comments are very important to us as it helps us improve our processes so that on your next visit you will have the best experience again.

10/10 Excellent

Bartlomiej

Travelled with partner
All of the Palmetto staff are excellent. Our taxi took us to the wrong hotel and the staff member was able to get us a taxi to the right hotel. At the hotel, the receptionists were cordial and helpful. When we needed a taxi, they ordered one for us and showed us how to get them. The hotel was clean and the breakfast was delicious. We would definitely stay here again just for the service alone.
Stayed 2 nights in Jun 2023

10/10 Excellent

Carlos Raúl

Stayed 1 night in Mar 2023
Response from General Manager on 29 Mar,2023
Estimado Raúl, muchas gracias por calificar nuestros servicios.Lo esperamos pronto!

8/10 Good

Trevor

Stayed 1 night in Jul 2022
Response from General Manager on 29 Mar,2023
Estimado Trevor, muchas gracias por calificar nuestros servicios!Lo esperamos pronto!

8/10 Good

Helbert fidel

Stayed 1 night in May 2022
Response from General Manager on 17 May,2022
Estimado Helbert muchas gracias por calificar nuestros servicios. Lo esperamos pronto!

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 8 nights in Apr 2022
Response from General Manager on 28 Apr,2022
Dear Jorge, thank you for rating our services and leave us your comments. We hope to see you soon again!

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location with helpful staff members.
Stayed 6 nights in Mar 2022
Response from General Manager on 6 Apr,2022
Dear James, thank you for rating our services and living your comments.

10/10 Excellent

Stefano

Stayed 1 night in Aug 2021
Response from Pedro Calderon - General Manager on 2 Feb,2022
Estimado huésped, muchas gracias por calificar nuestros servicios y dejarnos sus comentarios.

6/10 Okay

Naginder

Liked: Staff & service
Stayed 1 night in Dec 2021

6/10 Okay

Naginder

Stayed 1 night in Dec 2021

6/10 Okay

Luis manuel jeff

Stayed 2 nights in Nov 2021
Response from Pedro Calderon - General Manager on 26 Nov,2021
Estimado Luis, muchas gracias por su tiempo en calificar nuestros servicios. Lo esperamos pronto!

8/10 Good

Stefano

Stayed 3 nights in Aug 2021
Response from Pedro Calderon - General Manager on 20 Sept,2021
Muchas gracias por sus comentarios estimado Stefano. ¡Lo esperamos pronto!

10/10 Excellent

M Rosario

Stayed 1 night in Aug 2021
Response from Pedro Calderon - General Manager on 20 Sept,2021
Muchas gracias por sus comentarios estimada Rosario. ¡La esperamos pronto!

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Stay
Our stay was okay until staff mishandled our clothes and failed to return them in due time, causing us to leave to another country without clothes because they never returned it (laundry service). Staff apologized and promised to mail it back to the US at no guaranteed time.
Stayed 2 nights in Jan 2021
Response from Pedro Calderon - General Manager on 23 Mar,2021
We sincerely appreciate your comments. Your perception of our product and service is of great importance to everyone at the hotel. We deeply regret that your experience at the hotel fell short of your expectations; since in our search for excellence we strive for satisfying all the clients who reward us with their preference. I hope it gives us a renewed opportunity to show you that these incidents are not representative of the quality of our services. See you soon and thanks again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Pedro Calderon - General Manager on 10 Feb,2021
Muchas gracias por calificar nuestros servicios estimado huésped. Esperamos nos visite pronto!

10/10 Excellent

Paul

Stayed 2 nights in Dec 2020
Response from Pedro Calderon - General Manager on 8 Jan,2021
Estimado huésped, Muchas gracias por su preferencia y por calificar nuestros servicios! Lo esperamos pronto!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little getaway
The hotel is not situated in a high end neighborhood but a decent place. Hotel itself was very clean, good staff, great breakfast. Room service was limited due to Covid but overall I will give it a solid 8 out of 10
Stayed 5 nights in Nov 2020
Response from Pedro Calderon - General Manager on 19 Nov,2020
Dear guest, we are very gratefull for your coments and pleasent to have had you with us in your last visit to our city. We wish you a very good day!

8/10 Good

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close enough
Our stay at Palmetto was brief but good we felt accommodated and the place was clean and decent. We needed a place to sleep and regroup for a few hours before heading back to the airport but I wouldn't have used it as my base for Lima. The neighborhood was sketchy at best but it was what we needed at the time.
Stayed 1 night in Feb 2020
Response from Emma Rubio on 26 Feb,2020
Dear Guest, Thank you for taking a few minutes to rate your stay with us, we are pleased to know that a good time happened within our facilities. We hope to visit us again!

6/10 Okay

Guadalupe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Palmetto La Perla on 28 Nov,2019
Estimada Guadalupe. Gracias por tomarse unos minutos en calificar su estadía con nosotros. Nos complace saber que paso un buen momento en nuestras instalaciones esperamos seguir mejorando y recibirla nuevamente!

8/10 Good

Mike, Seguin Ontario

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Near to the airport and friendly staff but rugs were dirty and overall cleanliness was not very good
Stayed 1 night in Nov 2019
Response from Palmetto La Perla on 4 Nov,2019
Dear Mike, Thank you for rating your stay with us. We are glad to hear that you enjoyed our central location and the friendliness of our staff. We will take your suggestions into account. We hope to return soon!

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Palmetto La Perla on 4 Oct,2019
Estimado Huésped, Apreciamos su tiempo en calificar su estadía con nosotros. Nos alegra saber que paso un buen momento durante su alojamiento, esperamos regrese pronto!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Palmetto La Perla on 19 Sept,2019
Estimado Huesped. Agradecemos su tiempo en calificar su estadía, es grato saber que disfruto de las comodidades y servicios ofrecidos. Esperamos regrese pronto!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
There room was dim and smelt damp. There was no bathroom mat so the floor got wet.
Stayed 2 nights in Apr 2019
Response from eb on 3 May,2019
Dear guest, Thank you for taking time to give us feedback about your stay. We are sorry you had inconvenients we are working in improvements.

8/10 Good

Arturo, Lima

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I had a few family members visiting and I was told by the lady at the front desk that they had to leave the room. They was just visiting because we did not see each other for a long time and it really made me feel embarrassed to tell them that they could not be in the room just for a nice conversation
Stayed 2 nights in Apr 2019
Response from eb on 3 May,2019
Dear guest, Thank you for taking time to give us feedback about your stay.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
The hotel did not have internet. Our hotel room smelled like dirty feet. There was visable powder under the bed, possible to mask the smell of the room.
Stayed 1 night in Apr 2019
Response from eb on 3 May,2019
Dear guest, Thank you for taking time to give us feedback about your stay. We are sorry you had inconvenients during your stay. We already solved them.

8/10 Good

Franklin

Liked: Cleanliness, staff & service, room comfort
Friendly Staff
Very good place Friendly staff and environment All necessary in the trims and very clean bathrooms. Fresh breakfast every day . Recommended!!
Stayed 1 night in Dec 2018
Response from eb on 31 Dec,2018
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed our facilities, clean bathrooms, delicious breakfast and our staff's hospitality. Come back soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from eb on 17 Dec,2018
Dear guest, Thank you for your feedback. It would have been great to have more information to know more about areas to improve.

8/10 Good

Verified traveller

It was a good stay for layover. To have shower and rest after long flights.
Stayed 1 night in Nov 2018
Response from eb on 28 Nov,2018
Dear guest, Thank you for taking time for giving us feedback about your stay. We are glad you enjoyed our facilities and a good rest with us. Come back soon!

10/10 Excellent

C, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what was needed... Not really close to much but a nice place. We just needed a room and the price was great!
Stayed 1 night in Nov 2018
Response from eb on 14 Nov,2018
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed our facilities. Come back soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from eb on 7 Nov,2018
Thank you for rating us!

8/10 Good

Cecil, Hartford, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price, close to the airport, It was better than expected, the only drawback was that can be noisy in the evening, however with earplugs I fixed the problem.
Stayed 2 nights in Sep 2018
Response from eb on 15 Sept,2018
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed our price, and location. Come back soon!

6/10 Okay

Zsolt, london

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Hotel is ok in a safe area.
Good stay, but please clean you carpets.........otherwise hotel is ok receptionist was nice
Stayed 1 night in Sep 2018
Response from eb on 6 Sept,2018
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed our staff's hospitality. Thank you for your suggestions. Come back soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok for business travelers, but lack of soundproofing let’s other guests, vehicle traffic and airplane noises fill the room. Having carpeting in a room in Lima causes a musty smell due to the humidity. One of the windows did not have a curtain on it, which let in street light. Breakfast was ok at restaurant, but dinner was mediocre with very poor service.
Stayed 2 nights in Jul 2018
Response from eb on 2 Aug,2018
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed your breakfast. Sorry you had noise during your stay

6/10 Okay

Lin

Liked: Cleanliness, staff & service
It was a basic room but the only window was into a central stairwell. You couldn’t open the drape without everyone looking in. I asked about a shuttle but was quoted a cost of 15 soles higher than a taxi. They have a restaurant on the 4th floor but we could not find any staff in sight to wait on us or a menu, so we left. The bed was comfy and it was just OK for an overnight for an early flight out in the AM
Stayed 1 night in May 2018
Response from eb on 14 May,2018
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed our comfortable beds. We are sorry you had some inconvenients. The shuttle costs more because is a pre arranged transfer. Of course there are street taxis which charge less buy they are not as safe.

6/10 Okay

Javed, Massachusetts USA

Liked: Room comfort
Traffic noises
Hotel is located right off a busy road and the noises are loud. Also noises from inside the hotel can be heard inside the room too.
Stayed 1 night in Apr 2018
Response from eb on 5 May,2018
Dear guest, Thank you for giving us feedback about your stay. Thank you for your suggestions.

10/10 Excellent

Monica, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet place to sleep
No to much to say. I just stay there one nigth. Every thing was .fine. Friendy staf. Good breakfast.
Stayed 1 night in Jan 2018
Response from eb on 9 Jan,2018
Dear guest, Thank you for taking time to give us feedback about your stay. We are glad you enjoyed your stay, our breakfast and that our staff assisted you as deserved. Come back soon!

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Response from Pablo on 27 Aug,2017
Thank you for rating us!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
The area seemed a bit sketchy and the room we stayed in smelled weird. The restaurant has a large menu but they weren't able to even offer us half of the stuff. The staff was nice but the overall hotel seemed depressing.
Stayed 2 nights in Jul 2017
Response from eb on 24 Jul,2017
Dear guest, Thank you for giving us feedback about your stay. About the experience in our restaurant, we advise our guests we only receive dinner orders until 10:30pm. Since the restaurant closes at 11pm. After 10:30pm we can only provide quick dishes or sandwiches. Best regards

6/10 Okay

Jose, Puerto Rico

Disliked: Staff & service, room comfort
Too far from everything..
The Hotel building and facilities are fine but its location is a nightmare. Taxis from Lima wont take you to the hotel, when you say that it is in Callao. The neighborhood is not friendly. It is very noisy, even during nights. The lady at the counter knows nothing about taxis fares, distances, location of some important tourist attractions. They dont even have a map of the city available for the customers. When you ask for any service, seat and wait: it will come very late, if they ever come. I almost miss my back flight because they forgot my wake up call and to get me a taxi, as it was arranged the night before.
Stayed 9 nights in Jul 2017

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice. It was about 15 minutes from the airport. The room was large. Definitely a good deal for the price.
Stayed 1 night in Jun 2017
Response from Pablo on 3 Jul,2017
Dear guest, Thank you for your feedback. We are glad you enjoyed our location, near enough to the airport, our rooms size and value for money. Come back soon!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It looks better in the pictures.
It looked way better in the pictures, we had reserved a room with a Jacuzzi tub and it was supposed to come with a free wine bottle. When we got to the room, no wine bottle and the Jacuzzi tub was dirty and had hairs in it. Nothing compared to what we were expecting. The carpet was stained thought out and only one pillow per person. The rest of the pillows on the bed were the decorative type and possibly never washed as they had a musty smell.
Response from eb on 27 May,2017
Dear guest, Thank you for taking time to give us your opinion about your stay. We are glad you enjoyed the breakfast. We are very sorry about the inconveniences you found during your stay. We assure you it is an isolated case.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Palmetto Hotel was comfortable, clean, and had a super easy check in and check out.
Response from eb on 8 Apr,2017
Dear guest, Thank you for giving us feedback about your stay. We are glad you found comfortable and clean our hotel. Our staff is glad to make our guest's stay as easy and comfortable as possible. Come back soon!

4/10 Poor

Isabel, New York,NY

Disliked: Staff & service, property conditions & facilities, room comfort
Not a family hotel
I was visiting family in Mirones Bajo, Lima so this location seen to be great. unfortunately, this location seem a little iffy and after staying there for 4 nights with my family (3 yrs old and 11 yrs) it was not pleasant at all .During my stay , people in the hallway were a bit too loud which was a bit inconsiderate since it was after 1 am . But the most disturbing was the loud moaning and groaning . The walls were not sound proof so to avoid having to explain to my kids the noise I just left the tv on . There is no safe in the bedroom as the website advertises . And the extra drinks in the mini bar .i was told at the front desk it was included with my stay but during check out I was charged for it . If I would have known I would have bought from the outside stores at cheaper prices . Overrall I will not come back nor recommend family with kids this location .
Response from d on 8 Apr,2017
Dear guest, Thank you for giving us feedback about your stay. Your suggestions help us improve ourseIves. We are sorry for the inconveniences you found during your stay. About the drinks maybe there was a missunderstanding, because we offer a mini bar but the drinks are not included. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 13 Mar,2017
Thank you for your feedback!