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"I believe all rooms booked through Hotels.com are first floor only. Staff was excellent. We needed to change room because we had a very squeaky bed. Im not one of those who complains so i thought we could deal with it, but we had no sleep first night. Front desk was willing to change our room to another 1st floor room right next to one of the entrances to the parking lot. I thought it would be a nuisance but surprisingly it wasnt. Didnt seem like the hotel was very busy the weekend we were there. What i did not mention to the front desk was that our bathroom in the first room was dirty. Toothpaste in the sink hair on the floor and "those" hairs in the tub. I was just grateful to get a good nights sleep away from the squeaky bed. Breakfast was good, pool and sauna were a plus. But just be sure you inspect your room upon arrival for those booking through hotels.com"

"It was quite so i was able to relax and get a good night sleep. It was clean and the breakfast was really good."

"Verwell kept property. We are very pleased with our stay."

"Jen was very rude while checking me in , very dirty and sheets not clean "

"They don’t tell you about extra charges for things and it is not kid friendly AT ALL"

"We stayed here for one night while in town for a volleyball event. From the photos, I understood this wasn’t going to be a brand-new hotel, so my expectations were that it would be dated but still clean and comfortable. We chose this hotel specifically for the pool and hot tub. Unfortunately, the hot tub was completely unavailable and covered with boards. The pool itself was okay, although there was a large hair clump floating in it. I understand that can happen, but it wasn’t a great first impression. There were also no clean towels available at the pool. When I asked, I was given towels that were heavily stained—though they did smell like bleach, so I believe they were at least washed. The room itself was noticeably dirty and lacked attention to detail. Both beds had stained top covers, which made them appear unclean, so I removed them. The lounge chair was also heavily stained to the point that we felt the need to cover it with a towel before using it. The sink in the room did not drain properly. There were several cleanliness issues that shouldn’t have been missed—there was a Q-tip left in a drawer, the hand soap was empty, and there was even a toenail on the carpet under a chair. The biggest issue, however, was that there was no hot water in the shower, which made our stay very uncomfortable. Overall, this stay did not meet even basic cleanliness and maintenance expectations."

"Staff was very friendly. Bathroom ceiling was covered in mold. "

"The facility was good, but the breakfast menu was quite limited."

"The staff was terrific "