Raffles Hainan

Escape to a tropical paradise where every day is an adventure. Indulge in luxurious treatments or play on one of two tennis courts.

Choose dates to view prices

Where to?

Dates

February 2026

March 2026

4 restaurants, breakfast, lunch, dinner served; Chinese cuisine - Raffles Hainan (Lingshui)

Premium bedding, minibar, in-room safe, desk - Raffles Hainan (Lingshui)

Experience the ultimate luxury getaway at Raffles Hainan, where sun-kissed days meet tranquil nights. With a beachfront location, swim-up bar, and 18 holes of golf nearby, you can unwind with a hot stone massage or aromatherapy treatment at the onsite spa. Enjoy breakfast to dinner options at one of four restaurants and take advantage of free beach cabanas and wired internet.

Excellent

Popular amenities

Pool
Hot tub
Spa
Free airport shuttle
Parking included
Free Wi-Fi

includes taxes & fees

2 Feb - 3 Feb

Check prices for these days

Room options

All rooms

1 bed

2 beds

Showing 24 of 24 rooms

Raffles, Suite, 1 Double Bed

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Sleeps 7
1 Double Bed

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed with Sofa bed (Clearwater Bay)

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed, Garden Area (Clear Water Bay)

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Sleeps 3
1 King Bed

Suite, 1 Double Bed, Private Pool (Clear Water Bay)

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Private pool

Air conditioning

Free cots/infant beds

Fridge

Sleeps 3
1 Double Bed

Family Room, 2 Single Beds, Balcony

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Sleeps 4
2 Single Beds

Family Room, 2 Double Beds

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Sleeps 3
2 Double Beds

Grand Room, 1 Queen Bed, Ocean View

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Ocean view
Sleeps 2
1 Queen Bed

Grand Room, 2 Queen Beds, Ocean View

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Ocean view
Sleeps 3
2 Queen Beds

Junior Suite, 1 King Bed, Balcony, Ocean View

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Ocean view
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed, Private Pool

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Private pool

Air conditioning

Free cots/infant beds

Fridge

Sleeps 3
1 King Bed

Room, 1 King Bed

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Sleeps 3
1 King Bed

Room, 2 Queen Beds

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Sleeps 3
2 Queen Beds

Room, 2 Double Beds, Ocean View

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Ocean view
Sleeps 3
2 Double Beds

Premium Suite, 1 Double Bed, Private Pool (Bay)

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Private pool

Air conditioning

Free cots/infant beds

Fridge

Sleeps 3
1 Double Bed

Premium Suite, 1 Double Bed (Bay)

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Sleeps 4
1 Double Bed

Room, 2 Queen Beds, Private Pool

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Private pool

Air conditioning

Free cots/infant beds

Fridge

Sleeps 3
2 Queen Beds

Suite, 1 Double Bed (The Writer's)

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Sleeps 6
1 Double Bed

Royal Villa, 2 Double Beds, Private Pool

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Private pool

Air conditioning

Free cots/infant beds

Fridge

2 bedrooms
Sleeps 7
2 Double Beds

Standard Twin Room, 2 Single Beds, Private Pool

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Private pool

Air conditioning

Free cots/infant beds

Fridge

Mountain view
Sleeps 3
2 Single Beds

Standard Room, 1 King Bed, Private Pool

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Sleeps 2
1 King Bed

Grand Villa (Pool)

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Sleeps 8
2 Double Beds

Room, 1 King Bed, Ocean View

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Sleeps 2
1 King Bed

Premium Villa, 1 King Bed (Pool)

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Sleeps 4
1 King Bed

Grand Room, 2 Double Beds

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Free cots/infant beds

Fridge

LCD TV

Sleeps 14
2 Double Beds

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About the area

Located in Lingshui, Raffles Hainan is connected to a shopping centre. Qingshuiwan Golf Club and Wuzihzhou Island Beach are two other places to visit that come recommended. Scuba diving offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Lingshui travel guide

View more Resorts in Lingshui

Clearwater Bay Avenue,, Yingzhou Town, Lingshui, Lingshui, Hainan, 572427

What's nearby

Phoenix Island Sanya
46 min drive - 63.5 km
Dadonghai Beach
47 min drive - 60.2 km
Qingshuiwan Golf Club
4 min drive - 3.7 km
Yalong Bay Tropical Paradise Forest Park
39 min drive - 51.7 km
Yalong Bay
42 min drive - 49.2 km

Getting around

Sanya (SYX-Phoenix Intl.)
55 min drive

Restaurants

Desa Restaurant | Raffles Hainan Hotel
4 min drive
Sabai Sabai
14 min drive
Sapori
4 min drive
Streat
4 min drive
Bai Wei
11 min drive

About this property

Raffles Hainan

Luxury family-friendly resort near Qingshuiwan Golf Club

Consider a stay at Raffles Hainan and take advantage of a free return airport shuttle, an adjacent golf course and a swim-up bar. This resort is a great place to bask in the sun with a beachfront location, free beach cabanas and a beach bar. Treat yourself to a body scrub, a facial or reflexology at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Chinese cuisine. The 24-hour gym offers fitness classes and yoga classes; other things to do include volleyball, beach yoga and basketball. Free wired Internet is available to all guests, along with a poolside bar and a corner/local shop.

You'll also find perks such as:

3 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas
Free self-parking
Limo/town car service, buffet breakfast (surcharge) and bike hire
2 outdoor tennis courts, an electric car charging station and express check-out

Room features

All 321 rooms include comforts, such as 24-hour room service and premium bedding, in addition to perks, such as furnished balconies and pillow menus.

More amenities include:

Baby baths, children's slippers and children's dinnerware
Recycling, LED light bulbs and eco-friendly cleaning products
Bathrooms with eco-friendly toiletries and deep-soaking baths
LCD TVs with satellite channels and DVD players
Wardrobes/cupboards, separate sitting areas and separate dining areas

Similar properties

Pool
Hot tub
Spa
Kids’ pool

includes taxes & fees

3 Mar - 4 Mar

Compare similar properties

Property amenities

Internet

Available in all rooms: Free wired internet
Available in some public areas: Free wired internet

Parking and transport

Electric car charging station on site
Free offsite parking
24-hour free return airport shuttle on request
Area shuttle up to 40 km
Train station pick-up shuttle (surcharge)
Limo/town car service
Free self parking on site
Limited on-site self parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7 AM to 11 AM for a fee: CNY 239 for adults and CNY 109 for children
2 bars/lounges
4 restaurants
A beach bar
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

地沙村全日制餐厅
大堂吧
心畅酒吧
意味海鲜餐厅
百味中餐厅

Things to do

18-hole adjacent golf course
2 outdoor tennis courts
24-hour gym
3 outdoor pools
Arcade/game room
Basketball
Beach volleyball
Beach yoga
Bicycle rentals
Billiards/pool table
Children's pool
Designer stores
Fitness classes
Full-service spa
Hot tub
Motor boating
Playground
Sauna
Steam room
Tennis lessons
Waterslide

Family friendly

3 outdoor pools
Arcade/game room
Baby bath
Baby toys
Children's dinnerware
Children's pool
DVD player
Grocery/convenience store
In-room cot
In-room refrigerator
Laundry facilities
Playground
Rollaway/extra bed (surcharge)
Separate in-room dining area
Snack bar/deli
Soundproofed rooms
Supervised activities for children (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business centre
Conference centre (8,504 square foot of space)
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the bay
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

17 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathtub
Braille/raised signage
Doorbell and phone notification
Grab bar in shower
Hand-held showerhead
In-room roll-in shower
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk

More

100% renewable energy
11 floors
2 buildings
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Ballroom
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2011
Comprehensive recycling policy
Designated smoking areas (fines apply)
Double-glazed windows
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
Reception hall
Reusable cups
Reusable tableware
Traditional architecture
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Free cot
Pillow menu
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Children's slippers
Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided

Entertainment

DVD player
IPod dock
LCD TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Refrigerator
Separate dining area

More

Air conditioning
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Free daily newspapers
Free local calls
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Separate sitting area
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CNY 625.0 per night.

Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Deposit: CNY 1000 per night

We have included all charges provided to us by the property.

Optional extras

Fee for buffet breakfast: from approximately CNY 239 for adults and from CNY 109 for children
Airport shuttle fee: CNY 600 per vehicle (one way)
Rollaway bed fee: CNY 625.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

No pets and no service animals are allowed at this property

Guests under 3 years old are not allowed in the swimming pool, fitness facility or hot tub, while guests under 12 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision

Guests under 12 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hainan Raffles

Raffles Hainan

Raffles Hainan Hotel

Raffles Hainan Hotel LingShui

Raffles Hainan LingShui

Raffles Hainan Resort Lingshui

Raffles Hainan Resort

Raffles Hainan Lingshui

Raffles Hainan Resort Lingshui

Frequently asked questions

Does Raffles Hainan have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Raffles Hainan?

As of 31 Jan, 2026, prices found for a 1-night stay for 2 adults at Raffles Hainan on 2 Feb, 2026 start from S$530.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Raffles Hainan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Raffles Hainan?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Raffles Hainan?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Raffles Hainan?

Checkout is at noon.

Does Raffles Hainan provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Raffles Hainan located?

Nestled on the beach, this Lingshui resort is next to a golf course, 2.4 mi (3.8 km) from Qingshuiwan Golf Club and 21.4 mi (34.4 km) from Wuzihzhou Island Beach.

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Raffles Hainan Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Location

8.6

Staff & service

9.2

Property conditions & facilities

10/10 Excellent

Yu-er

5 Nov, 2024

Liked: Staff & service, amenities, property conditions & facilities

This is my second time here. Great breakfast buffet! So many options, my family enjoyed a lot. Hotel is a bit old… I need to push super hard to close my room door. I booked a private pool room but the pool doesn’t look clean… Overall the experience was good because of the breakfast but prob wont come back again unless they renovate or have new activities going around.

Stayed 2 nights in Nov 2024

6/10 Okay

Bielka

6 May, 2025

Liked: Cleanliness

Esperaba mucho más de este hotel Raffles

Cada vez que voy a la cadena de hoteles Raffles la atención es exquisita lamentablemente en este hotel nadie hablaba inglés las pocas personas que lo hablaban no se les entendía no había comida internacional solamente había comida asiática.

Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

29 Jun, 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, use of water- pools, fountains, overflows- particularly well presented and contributes to an atmosphere of calm. Numerous small sculptures representing all the birds on the island are a particular delight, too. Lagoon pool is gorgeous- shaded, winding and calm in areas even when children and families are playing in other areas. The spa is particularly tranquil and the services are designed to promote calm and wellness. What makes this hotel different from the other 5 star properties on the island, however, is the staff. Their willingness to please and their determination to provide excellent service is without doubt the best I have seen in China. Raymond, BeiBei, Walt, Jane, Chef Eric ... so many names that could be mentioned, including the new GM, Gerry, who is determined to make this property truly outstanding. We have stayed in countless properties throughout China, including Hainan Island- this is the best so far. Not everything is perfect yet- but the potential and determination are there. It is one of the few hotels in China to which we will return. This hotel understand what 5 stars should mean.

Stayed 8 nights in Jun 2021

8/10 Good

MARCOS

31 Dec, 2020

Liked: Room comfort

It is not what I expected from Raffles...

Stayed 7 nights in Dec 2020

2/10 Terrible

Verified traveller

28 Sept, 2019

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

I stayed at Hainan Island. On the night of the 26th, the day before, I asked the staff in the lobby. Does the hotel have a currency exchange service? One girl told me that without this service, I can go to a nearby bank. So I went to the bank twice the next day and waited for an hour. But the bank asked me why I didn't redeem it at the hotel? The hotel you live in has always cooperated with our bank and can exchange currency directly. I was very surprised. I don't understand why the female staff told me that I didn't exchange the service. It was because of this that our trip was completely paralyzed. We were all very angry because we spent a lot of time at the bank. I didn't even think that such a high-class hotel could not even meet such a low service requirement. When I left the hotel, I asked another staff member if I could exchange money. Like the bank, she was sure that the hotel had this service.

Stayed 2 nights in Sep 2019

10/10 Excellent

Toby

17 Sept, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

員工服務細心就到,餐廳食物有質素,有機會會再度入住

Stayed 3 nights in Sep 2019

10/10 Excellent

Jessica, USA

12 Aug, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the best places I’ve ever stayed! Raffles is great! Expedia on the other hand is not. I had a horrible experience with them on the rest of my travels. Be sure when after you book call the hotel, verify the address and information. My experience with the other hotels that I booked was that the address was 3 hours on the other side of town and their phone number didn’t work! But as far as Raffles, it was the only thing they got right. However I recommend going straight to the Raffles website and booking it through them. ✌

Stayed 1 night in Jul 2019

10/10 Excellent

YUNXI

21 Feb, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

完美的出游，独特的新年体验！

陵水雅居乐来福士酒店，发挥了来福士一贯的完美体验，入住非常的棒，下次来海南一定还会来来福士！

Stayed 3 nights in Feb 2019

10/10 Excellent

jiandong

24 Jul, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店设置非常好，服务很棒，就是位置比较偏，去海棠湾和亚龙湾都需要30分钟以上的车程

Stayed 1 night in Jul 2017

10/10 Excellent

Martin

2 Oct, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alles tiptop!

Für uns war der Aufenthalt ganz wunderbar. Das Personal ist sehr freundlich und hilfsbereit. Hilfreich war jedoch, dass wir wenigstens etwas Chinesisch sprechen, da das Personal im Allgemeinen kaum Englisch beherrscht, von Ausnahmen abgesehen. Die Umgebung, die Anlage, Zimmer und Restaurants sind ausgezeichnet. Das Frühstück ist unvorstellbar vielfältig. Allerdings ist das Mittag- und Abendessen insbesondere im italienischen Restaurant extrem teuer. Da es keine Ausweichmöglichkeiten gibt, ist das Budget schwer kalkulierbar. Mit Wein ist man zu zweit schnell 200,- Euro los Die Qualität ist jedoch rundum vorzüglich. Wir hatten eine tolle Zeit, haben uns sehr wohl gefühlt und nichts zu beanstanden.

8/10 Good

Fritha, Shenzhen

30 Jun, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Consistent and friendly.

Clearwater Bay is about 60 minutes north of Sanya airport. We took the free shuttle there (take free airport shuttle bus to temporary car park, then jump on Raffles shuttle for 2 hours) ...and returned to the airport by private car from RMB600 (50 mins). Would recommend the Italian restaurant and the one downstairs from it at the resort. Very pricey meals - especially as it's pretty much the only place on the block up and running. Much development happening in the bay. But this doesn't impact on the resort. The spa is mighty fine and the staff are super friendly. We stayed during the low season and not only got a great upgrade but a very late checkout to match our evening flight. Highly recommend the premium ocean view rooms looking over the beach front. Watch out for the beach umbrellas, they do not filter the sun rays even if you are shaded. This was the second visit to this hotel. May book again for next year as service and delivery were consistently high for most aspects. English is not fluent for most staff. But it is functional and they seemed to be trained in the basics and take pride in their work.

8/10 Good

Veronica, São Paulo

6 Jan, 2016

Liked: Cleanliness, property conditions & facilities, room comfort

Muito bom, porém overpriced

A estrutura e comodidades do hotel correspondem a um hotel 5 estrelas, porém achei que o serviço poderia ser melhor. Muitos funcionários não falam ou entendem inglês, no momento do check in nem a recepcionista nem o gerente souberam me passar informações sobre a comemoração do Ano Novo nos restaurantes e bar do próprio hotel. Me disseram que iriam verificar e que me ligariam em 5 minutos, porém nunca recebi a ligação. Pudemos fazer o late check out (às 14h) sem nenhum custo. A area da piscina é muito boa, na praia há infraestrutura do hotel. O hotel fica bem afastado da cidade, não há opções do que fazer fora do hotel na região.

2/10 Terrible

Verified traveller

11 Dec, 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unsatisfied

Hotel's in-room book recommended few tourist places but I asked hotel's staff how could I get there, they said very far, 80/90km away to Luihuitou, Famous Kuan Yin temple, Tianyahaijiao etc all too far. Told me to stay in the hotel instead! And the taxi cost will be extremely high to get me back and forth. Very unhappy about the arrangement made by hotel for my transport pick up to airport. They told me it would cost me RMB/CNY300 for an empty car to pick me up at 6am on my departure, I agreed to it. However on the day, after I boarded the private taxi, the driver told me it is RMB/CNY350. I said the night before hotel did call to confirm for me but why they had to increase the price again?? Very dishonest. Also, at check into hotel, I requested for non smoking room the hotel staff told me the whole hotel is smoke free. I said ok. However my room had ash tray and matches and sofa table carpet had been burnt by cigerattes. I asked the hotel staff was it smoking room or non smoking room I was given, the reply I got was they cannot control guests who choose to smoke! I told them if your hotel is smoke free, you have the rights to stop guests from smoking and fine them if caught smoking! Any other international hotels are strict with their regulations and I am very surprised that this Raffles Hainan is not!

8/10 Good

Verified traveller

2 Jan, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome service

Overall has been a very good service hotel. Only need to have more variety for food choices.

10/10 Excellent

Clive, Milano, Italy.

27 Aug, 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Undiscovered Relaxation Paradise

We had a wonderfully relaxing holiday at Raffles. A very stylish and luxurious break and felt like we were the only ones the the entire time. Great food and amazing service from all the staff. There are staff absolutely everywhere just waiting to help and assist you in any way you need them to. The beach and pools are ideal to relax in or swim in. The rooms are all huge and make you feel very much at home with all the creature comforts you could hope for. A truly relaxing holiday location that would also be an ideal honeymoon location given the relax and service. We will definitely go again. Worth going all that way for.