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Reviews of Casa do Jasmim by Shiadu

3 out of 5
Casa do Jasmim by Shiadu
Rua do Jasmim 19, Lisbon

Reviews

9.4

Exceptional

Rating 10 - Excellent. 84 out of 106 reviews" "
Rating 8 - Good. 16 out of 106 reviews" "
Rating 6 - Okay. 2 out of 106 reviews" "
Rating 4 - Poor. 3 out of 106 reviews" "
Rating 2 - Terrible. 1 out of 106 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
It is a lovely change from the modern hotel. It is a guest house so beyond the guest rooms the building is somewhat worn and tired looking. BUT the rooms appear to have been completely updated with new decorations, electronic keys and sound electrical supplies. The bathroom was very clean and very well appointed. It is my second stay in three years.
Stayed 6 nights in Apr 2024

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, relaxed, conrent
Beautiful hotel in an old ( 1868) building. Wonderful breakfasts, lovely room, great srrvice. We felt very well taken care of. The only caution us that there is no elevator ( we git a great workout!) Highly rwcommenf
Stayed 7 nights in Jan 2024

10/10 Excellent

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting hotel with an eclectic vibe. Beware, there is no elevator. That was fine for us, but probably not for everyone. Great buffet breakfast with made-to-order eggs.
Stayed 3 nights in Nov 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Excellent hotel - the room was large and comfortable, with a really homely feel. Spotlessly clean and a lovely bathroom too. Staff were extremely helpful, and the breakfast is great, including local sweet and savoury pastries. They were also able to advise us on allergens. I will be checking out other hotels in this group.
Stayed 2 nights in Oct 2023

10/10 Excellent

urja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a nightmare situation with the Garrett48 Apartments cancelling my reservation less than 24 hours in advance, I was able to book a last minute room at Casa do Jasmim and I am glad I did! This is a wonderful boutique hotel located in a quiet street with lots of wonderful dining options around - check out CINCO Lounge and Coppola restaurant, both located within 2 minutes of Casa do Jasmim. Our room was wonderful - they welcomed us with a bottle of wine & some chocolates, and it was already equipped with extra bedding if needed. The AC unit worked great, there was lots of storage to unpack your luggage, a TV, wonderful view of the street, and a shower with amazing water pressure (although the shower is quite small). Housekeeping was provided daily & the most wonderful staff was there to help us with any questions & recommendations! Breakfast buffet was delicious with lots of options & again - the hospitality was unmatched; truly some of the nicest staff I've ever interacted with. Highly recommend!
Stayed 4 nights in Oct 2023

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Very friendly and helpful owner and staff. Excellent cleanliness, condition and comfort. Breakfast quality and selection very good. Highly recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff takes care of you. If you screw up (I did), they fix it. Bruna is a jewel. The breakfasts are amazing, the breakfast staff is wonderful. Down side? The stairs. Request a low floor if you have mobility issues. But the stairs are tolerable—just take it easy!—and the kindness of the staff more than cancels out the stairs. (We are older and not used to stairs. If you’re younger and don’t have mobility issues, no biggie. Even with our age, the helpfulness of the staff offsets the stairs.).
Stayed 3 nights in Oct 2023

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Guillaume

Liked: Staff & service, amenities, property conditions & facilities
Was excellent location and perfect small hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended for your stay in Lisbon.
Stayed 4 nights in Sep 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliest staff in all of Europe
Fabulous staff Very accommodating helpful and friendly My room was perfect clean and comfortable fantastic shower The buffet breakfast was fantastic delicious the best I’ve had in 10 weeks traveling all over Europe freshly cooked on the premises delicious cakes, I left early in the morning and they prepared a takeaway breakfast for me which was very appreciated Lisbon is very hilly I didn’t realise and decided to walk 15 minute walk easy, no it wasn’t the hills are big don’t walk Fantastic restaurant directly across the road the food was amazing
Stayed 2 nights in Aug 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I made the best choice with this one!
I could not have been happier with my choice of hotel. Perfect location, great helpful staff, fanatic style and vibe. Definitely re visit, I was sad to leave 😊
Stayed 3 nights in Jul 2023
Response from Casa do Jasmim Team on 9 Jul,2023
Dear Claire, Our Guesthouse aims to make you feel like home and we couldn't be hapier also knowing that you felt that way! Take care and see you next time :) Warm regards,

10/10 Excellent

SHARON, Ventura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location! Walking distance to a lot of great dining options. Friendly staff. Room is spacious.
Stayed 1 night in Jun 2023
Response from Casa do Jasmim Team on 9 Jul,2023
Dear Sharon, We are happy to know you enjoyed everything about your stay with us. Take care and hope to see you back on your next time in Lisbon!Warm regards,

4/10 Poor

Mariana

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Expidia sells it as a hotel and it is not, it is a hostel, we immediately arrived and wanted to cancel the reservation and it was not possible, we had to climb many stairs to the fourth floor without an elevator. One of our friends had to leave and lost three days of stay because she couldn't be going up the stairs. The reservation was for 4 nights 5 days and I did not get a refund. If you are looking for a hostel it is wonderful, but if you want a hotel I do not recommend it
Stayed 4 nights in May 2023

10/10 Excellent

Rebecca

Stayed 3 nights in May 2023

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Lisbon Base!
What a perfect base to explore Lisbon! I want to send a special Thank You to Bruna who went out of her way to make everyday special. She was able to help us with a room change which changed our experience. The room we moved to- on the 1st floor- was SO beautiful and bright and I loved that it had two rooms- the bedroom and a kithen/dining/living room area. The bed was super comfy and the decoration of the rooms is really beautiful. The breakfast each morning was AWESOME and the staff- including Alesandra- were all wonderful!! We also ate dinner one night at the Iranian restaurant across the street and it is INCREDIBLE! One of the best meals we had on our 10 day trip! We will for sure stay here again on our next trip to Lisbon!
Stayed 3 nights in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel in a great location.
Outstanding location here. The staff was friendly and the breakfast generous. Our room was fairly basic, but pleasant and had everything we needed during our stay. Certainly not a luxury spot, but a comfortable home base while exploring this fantastic city.
Stayed 5 nights in Jan 2023

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2023

8/10 Good

daniel

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice staff, great location
Really nice location and lovely staff. Rooms are a good size, however, they were let down a bit by uncomfortable mattresses, and black mold present in the bathroom around the windows.
Stayed 1 night in Jan 2023

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely wonderful time at the Casa do Jasmim. Super friendly and helpful staff, good breakfast and a great location that was only a 20 min scenic walk away from most attractions. Great views from the balcony too!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2022

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable, and friendly staff!
I had a fantastic stay at Casa do Jasmim. Staff was very friendly and welcoming, building was on quite street, and great location close to bars, restaurants, and sites. I would definitely stay here again!
Stayed 3 nights in Dec 2022

10/10 Excellent

ALEXANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!!
Adorable converted house with interesting architectural details in a great neighborhood! I was particularly impressed by the breakfast, which was so fresh and included a variety of items each day such as fresh fruit, sautéed and fresh vegetables, both savory and sweet pastries, cakes, cheeses and meats, breads, eggs. I also appreciated having access to coffee, tea, water all day. My room was well appointed with a comfortable bed, AC/heating unit, desk, tea kettle, safe, fridge, shampoo/lotion. Arrived early and they held my bag for me. Travelers should know the place requires the use of stairs. Would stay again in a heartbeat!
Stayed 5 nights in Dec 2022

8/10 Good

Rebecca

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Casa do Jasmim is a very sweet and pleasant place to stay, located in the heart of Lisbon but at a very reasonable price. The property is old and a tiny bit tired in spots but the rooms are well-appointed, the beds very nice with good linens and the breakfast room sunny and comfortable, with a full buffet and good coffee.
Response from The Jasmim team on 10 Dec,2022
Thank you, Rebecca, for your review, we are glad that you enjoyed your time with us.

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my favorite place to stay out of like 6 places in a 25 day span in Europe. The customer service is top notch. The staff is super friendly. Room and facilities are sparkling clean and beautiful. There was an amazing breakfast buffet provided in the morning. Would def stay here again.
Response from The Jasmim team on 10 Dec,2022
Thank you, Juana,it was a pleasure to have you here, unfortunately for such a short time.All the best.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at Casa do Jasmim. I was very pleased with my choice and I had a great time there. This is a hidden jam in Lisbon. The staff are great, the rooms are large with all the amenities, the location is fantastic. I give 5 Star.
Stayed 4 nights in Nov 2022
Response from The Jasmim team on 10 Dec,2022
Thank you, Brad, for such a kind review! Hope to see you here again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love This Little Gem With Wonderful People
My second stay at the enchanting Casa du Jasmin. As always, a delight. The rooms are beautiful, the beds, comfortable, the common rooms lovely, the breakfast superb and varied. I have stayed in well over a thousand hotels the past five years cycling around the world and this is one of my favorites. Really first rate. Most importantly, the people who work here—all of them from front desk to kitchen and housekeeping—-are lovely, warm, welcoming people. First rate people + first rate hotel = stay here. You will be very glad you did.
Stayed 5 nights in Nov 2022

10/10 Excellent

Michael

Liked: Property conditions & facilities, room comfort
LOVED It!
Wonderful stay! Staff were wonderful, Alessandra in particular. All were warm, and wonderful and welcoming. The breakfast is Superb. The bed was comfortable . The room spotless. The cleaning and cooking staff marvelous. Lovely old house turned guesthouse, an easy walk to lots of interesting sights. Really great. Obrigado!!! Michael Himes
Stayed 1 night in Oct 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hidden gem! Completely reasonable price. Included a great breakfast spread and WOW the staff are 12/10! Keep doing what you’re doing Casa Do Jasmin, you are it!
Stayed 1 night in Oct 2022

8/10 Good

Peter

Stayed 1 night in Sep 2022

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opcion de hospedaje
Todo estuvo super bien. Bruna es una excelente recepcionista ayuda en todo lo que se necesita y es un apersona muy jovial. Ella hace que Casa do Jasmim tenga un mejor ambiente. Esta localizado en una buena zona, cerca a un restaurante peruano muy bueno, y en el centro todo esta cerca.
Stayed 2 nights in Aug 2022

10/10 Excellent

Dani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great; location, staff, service and room was so beautiful and spacious with awesome views of the city. Would definitely recommend it to any friend visiting Lisbon.
Stayed 2 nights in Aug 2022

10/10 Excellent

Pam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Friendly staff made a big impression on us, especially Bruna the manager who was helpful and pleasant. The breakfast was excellent and had outdoor dining space. Our room was very clean, spacious and air conditioned. It is an older building with original architectural details on a quiet pretty street. The main staircase should be refreshed with new carpeting to match the rest of the property.
Stayed 2 nights in Aug 2022

10/10 Excellent

Juan Pablo, Mexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Friendly people, nice rooms, good breakfast and the area is full of restaurants
Stayed 2 nights in Jul 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was super friendly, accommodations are rustic but very comfortable, had everything you needed, wifi worked well. would definitely stay again. the staff were beyond helpful and kind.
Stayed 1 night in Jul 2022

10/10 Excellent

Susana

Stayed 3 nights in Jul 2022

4/10 Poor

luis fernando

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful, attentive and available. I felt welcomed. The breakfasts were enjoyable and full of choice and there was a lovely shady terrace to have it at, as the weather was very warm.
Stayed 2 nights in May 2022

4/10 Poor

James

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I did not appreciate waiting 90 minutes to check-in after confirming our arrival time. The room had an open plan with no bathroom doors so there is no privacy during your private time.
Stayed 5 nights in Jan 2022

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed 2 nights in Dec 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience! Highly recommended!
Stayed 3 nights in Sep 2021

10/10 Excellent

Shannon

Perfect Stay
We loved the hotel, the kitchen staff and receptionist were so, so nice, and the room was really pretty and well equipped with everything we needed. It's in a wonderful location and we thoroughly enjoyed our trip. The breakfast was also absolutely delicious with so many options!
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and really enjoyed our time in Lisbon. Everyone was really nice and friendly and went above and beyond to help us have a happy and comfortable staying. Until next time!
Stayed 2 nights in Aug 2021

8/10 Good

Xiaoting

Stayed 16 nights in Dec 2020

8/10 Good

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a fantastic team that made me feel very welcome during my stay. They are always courteous and take the time to get to know the guests. The hotel is maintained to a high standard, and my room was spacious and clean. However, it is the high quality of the staff that sets this hotel apart from other places that I have recently stayed - a note to the owners: make sure you value and hold on to them!
Stayed 3 nights in Jul 2019