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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
401 7th North St, Liverpool, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 446 out of 1001 reviews" "
Rating 8 - Good. 287 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received a free bottle of wine ! Super fast check in.
Stayed 1 night in Apr 2024
Response from GM on 29 Apr,2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excellent

Larry, Massena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tullys restaurant right across the street. Very convenient
Stayed 1 night in Apr 2024
Response from GM on 27 Apr,2024
We are glad you found your stay to be excellent while you were with us. As you and many of our guests comment, the location can't be beaten. We are often told that being so close to the NYS Thruway, I81 Interstate and the Syracuse downtown area are reasons many of our guests stay with us. Thank you again and we look forward to seeing you again.

10/10 Excellent

Carol

Easy check in after continued stay.
Stayed 2 nights in Apr 2024
Response from Viraj on 27 Apr,2024
Thank you so much for your feedback! We're happy you enjoyed your time at our hotel. We look forward having the opportunity to host you again!

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is good and the property was clean and safe
Stayed 3 nights in Mar 2024
Response from GM on 25 Apr,2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

6/10 Okay

Karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bed linens and mattress covers on both beds had stains, the toilet seat didn’t fit, the drain plug didn’t work in the bath tub and the carpet was stained . Not a very good variety for hot breakfast.
Stayed 1 night in Apr 2024
Response from GM on 21 Apr,2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our Hotel Services. We aim to provide all of our valued Guests with a high-quality experience, and we hope to see you again in the near future.

10/10 Excellent

William

Liked: Cleanliness, staff & service
Excellent stay and staff was great!
Stayed 1 night in Apr 2024
Response from GM on 19 Apr,2024
Thank you for your recent stay with us and the feedback. We will certainly share with the team. Hope to see you again soon!! :)

4/10 Poor

Devika

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
I booked a room here on somewhat short notice--I had canceled a solar eclipse trip due to predicted bad weather and wanted to try somewhere else in the zone of totality that was a driveable distance from home. The price for the room was exorbitant -- 3x or more what a usual rate would be. I understood that there was high demand due to the eclipse, so I was willing to pay. However, the hotel did not meet standards. Housekeeping did not clean our room on either day that we were there, even though we left the sign on our door indicating when they could come. The bathroom was cramped, and the sink was not in the bathroom. Sheets and towels had stains. Hallways smelled musty. The breakfast was pretty good, although they ran out of coffee on our first day. Front desk staff was friendly and polite. But paying luxury hotel prices for a less than mediocre stay at a place off the highway outside Syracuse? Terrible. We ended up leaving early to drive home in crazy traffic rather than staying for the third night that I had paid for.
Stayed 3 nights in Apr 2024
Response from GM on 19 Apr,2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our Hotel Services. We aim to provide all of our valued Guests with a high-quality experience, and we hope to see you again in the near future.

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities
I would have rather drank Transmission fluid than the room coffee
Stayed 1 night in Apr 2024
Response from Folgers on 19 Apr,2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our Hotel Services. We aim to provide all of our valued Guests with a high-quality experience. Your review is laughable. Please note that there is a Dunkin Doughnuts right next door.

2/10 Terrible

Shateisha

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed pets so there where very loud dogs barking. While I was trying to sleep. I believe we had flees in our room. We had no wash cloths at one point. And we left something in the room and it's be hard to get it back.
Stayed 3 nights in Apr 2024
Response from GM on 19 Apr,2024
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about thechallenges you experienced during your time with us. We have inspected your claims with our 3rd party service provider and they found no evidence of such a claim. Also, if you left something at the Hotel, please call the Hotel directly, leaving a statement its hard to get something back when you haven't even contacted the Hotel to inquire is ridiculous. Best Travels and Good Luck.

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
I first was given a room on the 3rd floor and there was an unattended barking dog across the hall. I quickly called the front desk and they changed my room to the first floor by the fitness room. It was very quiet and comfortable. My only complaint was how dirty the floor was. The slate/tile looked like it hadn’t been mopped in a long time. The carpet was old and stained (even though the hotel bragged about their remodel). Everything else was great and I will stay again!
Stayed 2 nights in Apr 2024
Response from GM on 15 Apr,2024
Thank you for your recent stay with us and the feedback. We will certainly share the feedback with the Hk Team and take the corrective actions as needed. We hope to see you again in the future

10/10 Excellent

Lori

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean and quiet
Stayed 1 night in Apr 2024
Response from GM on 15 Apr,2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excellent

Angelica

Stayed 1 night in Apr 2024

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from GM on 14 Apr,2024
Thank you for posting your positive review. At Comfort Inn & Suites , we value your time and always striveto provide fast and efficient service. We are so pleased to hear our services were provided in a timely manner. We look forward to welcoming you back soon.

10/10 Excellent

Tim

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean, friendly
Stayed 1 night in Apr 2024
Response from GM on 7 Apr,2024
Thank you for posting your positive review. At Comfort Inn & Suites , we value your time and always striveto provide fast and efficient service. We are so pleased to hear our services were provided in a timely manner. We look forward to welcoming you back soon.

6/10 Okay

Laena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was average.
Stayed 1 night in Mar 2024
Response from GM on 3 Apr,2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excellent

GINA

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 4 Apr,2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from GM on 3 Apr,2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Comfort Inn & Suites. We thought you might be interested to learn that we also offer a free bottle for our valued Guests. We hope you’ll visit us again soon.

8/10 Good

Asia

Stayed 1 night in Mar 2024
Response from GM on 15 Apr,2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

8/10 Good

Meghan E

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Beautiful hotel. Great location. Wish there was more brochures about local eating places and places that delivered to the hotel.
Stayed 1 night in Mar 2024
Response from GM on 20 Mar,2024
Thank you for taking the time to complete our review, we are thrilled to see that you have enjoyed your stays with us during your travels for work. We try to make our hotel a home away from home for all our guests and we are happy to see we were able to do that for you. We hope to be your hotel of choice while visiting or on business when you're in the Syracuse area!!

6/10 Okay

Shannon

Travelled with family
Disliked: Amenities
The front desk lady wasnt very pleasant throughout our stay. The carpet in the room was old and dingy and under beds was dirty. Coffee was horrible and breakfast was just ok. I dont think id stay again
Stayed 2 nights in Mar 2024
Response from GM on 18 Mar,2024
Thank you for your recent stay and the feedback. Best travels..

6/10 Okay

Shana Lise

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Convenient location, near highway. Friendly welcome. Staff did not read the notes made on the booking for they initially gave us a room on the pet floor, despite being notified of our allergies ahead of time. The room was a bit run down with stains on walls and sheets. Beds were comfortable enough. Breakfast had hot options like eggs and waffles but a limited selection of items overall.
Stayed 2 nights in Mar 2024
Response from GM on 17 Mar,2024
Thank you for your recent stay and the feedback. With special requests, always contact the Hotel Directly. Leaving a special request through a Expedia Internal Message does not always come through. We do apologize.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very pleasant and friendly. Check in process was fast and easy. Destiny Mall was super close and the free hot breakfast was good. Beds were super comfortable and i slept well.
Stayed 1 night in Mar 2024
Response from GM on 14 Mar,2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

4/10 Poor

Louis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 13 Mar,2024
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. Leaving no feedback does not help us fix the issue you may have had, its questionable. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and breakfast was good for this level of property
Stayed 2 nights in Mar 2024
Response from GM on 12 Mar,2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The bed and air conditioner were excellent. The breakfast was mediocre (the breakfast employee was very very nice)
Stayed 1 night in Mar 2024
Response from GM on 12 Mar,2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from GM on 31 Mar,2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Comfort Inn & Suites. We thought you might be interested to learn that we alsooffer a free bottle for our valued Guests. We hope you’ll visit us again soon.

8/10 Good

Delos, Owego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good option for an airport hotel. About a ten minute drive. Lots of road noise and from Tullys next door. Try to request a room on the back side, will be quieter
Stayed 1 night in Mar 2024
Response from GM on 10 Mar,2024
Thank you for your recent stay and the feedback. We hope to see you again soon. :)

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I were very happy staying at the property. Everyone was so friendly and extremely helpful.
Stayed 3 nights in Feb 2024
Response from GM on 7 Mar,2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness
-
Stayed 1 night in Mar 2024
Response from GM on 5 Mar,2024
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. However leaving no feedback does not help us fix the issue you may have had. Best Travels....

6/10 Okay

Gary L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice, and is located near some nice places.
Stayed 3 nights in Feb 2024
Response from GM on 24 Feb,2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely and newly renovated. Friendly staff.
Stayed 1 night in Feb 2024
Response from GM on 24 Feb,2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very up to date.
Stayed 1 night in Feb 2024
Response from GM on 19 Feb,2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excellent

Medhanit

Travelled with family
Liked: Cleanliness, staff & service, amenities
Would not mind starting here again.
Stayed 1 night in Feb 2024
Response from GM on 18 Feb,2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

6/10 Okay

Lynn

Travelled with family
The first room we had there were ants. Front desk upgraded us to a suite. The room could use a carpet cleaning and more attention to detail while cleaning.
Stayed 1 night in Feb 2024
Response from GM on 17 Feb,2024
We appreciate the review of your recent stay at our hotel and are sorry that you received a poor level of service; this is not the Comfort Inn norm as our goal is Satisfaction Guaranteed. We have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.

10/10 Excellent

Adam

Stayed 1 night in Feb 2024
Response from GM on 20 Mar,2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse

10/10 Excellent

Nancy

Stayed 1 night in Jan 2024
Response from GM on 31 Jan,2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast. Nice and quiet.
Stayed 1 night in Jan 2024
Response from GM on 28 Jan,2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jan 2024
Response from GM on 28 Jan,2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

8/10 Good

Veronica

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect Stop location
Upon arrival The Receptionist with no Name tag ( I could see the top of her two coloured hair but had to stand taller to see her seated person. NO GREETING I said i am checking she still remained seated. She stated ID & credit card. Passed me a paper to sign. and then stood and handed me keys. I said I understood I get a free gift today with a smile. After rolling her eyes she reached under the counter and slammed the bottle of wine on the counter. I thanked her. The room was pleasant but several pet pee stains. The Bed was comfy and after 12 hours of driving I slept well. The Breakfast provided was excellent with the fluffiest scrambled egg. The Girl who prepared everything was very pleasant and friendly and did not see a name tag. Everything was great until I took my shower NO HOT WATER not even at the sink. It was just getting colder. No one at the desk to check out. LOCATION was perfect.
Stayed 1 night in Jan 2024
Response from GM on 27 Jan,2024
Thank you for your recent stay. I reviewed the cameras and saw that our front desk greeted you professionally as you walked in to check in and provided a bottle of wine for you VIP status. There was no slamming the bottle of wine on the counter. I will certainly share your remarks with her, as she is always looking for feedback to improve her job. She has been with us for over 5 years and has done an outstanding job for the Hotel. As for the Hot Water, yes there was a issue that was identified at 8am and the hot water was resolved by noon. I do apologize that no one was at the front desk at check out, however all staff were working on the hot water issue as a team. Good Luck and Best Travels....

6/10 Okay

Akira

Disliked: Staff & service
I chose the property for the champagne offer and they didn’t have it. Didn’t even bothered to get one.
Stayed 1 night in Jan 2024
Response from GM on 26 Jan,2024
Thank you for your recent stay with us. As a VIP Expedia Member, we offer a bottle of wine or a room upgrade, not a bottle of champagne. lol We did offer both VIP perks at check in and you decided to refuse the offer. Best Travels and Good Luck.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to go outside to smoke. Maybe put up a small hut to smoke in.
Stayed 1 night in Jan 2024
Response from GM on 21 Jan,2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excellent

WADE

Stayed 1 night in Jan 2024
Response from GM on 20 Jan,2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

10/10 Excellent

May

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, clean and good breakfast. I loved the Belgian waffles. Great value!
Stayed 1 night in Jan 2024
Response from GM on 17 Jan,2024
Thank you for your recent stay with us and the kind words, we will certainly share with the team. Please come back and visit us again soon :)

10/10 Excellent

Adam

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Jan 2024
Response from GM on 15 Jan,2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

10/10 Excellent

Patricia, Cortland

Stayed 1 night in Jan 2024
Response from GM on 16 Jan,2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
This is a basic, no-frills hotel, and as such, it is great. Perfect for a night stop on a long trip, right beside I-90 and I-81, with easy access to and from both. Quiet, clean. Did not try the fitness room, but it looks functional. All good.
Stayed 1 night in Jan 2024
Response from GM on 9 Jan,2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!

8/10 Good

Angele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 9 Jan,2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)

10/10 Excellent

Shana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 8 Jan,2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!

6/10 Okay

Stephanie

Liked: Amenities, property conditions & facilities
The hotel common areas were very clean and nice, but I don't think my room had been vacuumed because I kept stepping on little things on the floor. The bed was comfy but the pillows were pretty lumpy. The sink and tub in my room were both clogged and the water started pooling immediately on use. Some of the plugs didn't work properly. The TV was nice but the remote was not clean.
Stayed 3 nights in Dec 2023
Response from GM on 8 Jan,2024
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.

8/10 Good

Marilyn

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 7 Jan,2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)