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Reviews of MainStay Suites Logan Ohio-Hocking Hills

2.5 out of 5
MainStay Suites Logan Ohio-Hocking Hills
12830 Grey Street, Building B, Logan, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 279 out of 371 reviews" "
Rating 8 - Good. 72 out of 371 reviews" "
Rating 6 - Okay. 9 out of 371 reviews" "
Rating 4 - Poor. 8 out of 371 reviews" "
Rating 2 - Terrible. 3 out of 371 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Vraige

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, room was huge and very clean. The breakfast was very good lots of options for everyone. Location right off the highway so a good spot close to everything
Stayed 2 nights in May 2024
Response from Rhonda Zerilli on 21 May,2024
Thank you so much for your great review. We are so happy you enjoyed your stay with us. We hope you come back to visit us soon.

10/10 Excellent

Wendell, Beavercreek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff were fantastic!
Stayed 2 nights in May 2024
Response from Mariah Russell on 15 May,2024
Thank you! We are glad you enjoyed your stay. We hope to see you again!

10/10 Excellent

Jane

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was the nicest that I have ever encountered at a hotel stay. The staff seemed happy to work there. We were given a cookie when we arrived. The restaurant that is closest to the hotel in walking distance (there are 3 that are very close) had wonderful BQ. We would stay here again if ever in the area.
Stayed 3 nights in Apr 2024
Response from Mariah Russell on 9 May,2024
Thank you for such a wonderful review! We really hope to see you again in the future.

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very complete kitchen area was especially appreciated.
Stayed 2 nights in Apr 2024
Response from Mariah Russell on 9 May,2024
Thank You!!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was very nice and helpful!
Stayed 1 night in Apr 2024
Response from Mariah Russell on 1 May,2024
Thank You!!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were super friendly & forthcoming with information about properties amenities
Stayed 1 night in Apr 2024
Response from Mariah Russell on 9 Apr,2024
Thank you! We hope to see you again in the future!

10/10 Excellent

William

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great breakfast. Wonderful staff.
Stayed 3 nights in Mar 2024
Response from Mariah Russell on 30 Mar,2024
Thank you!

2/10 Terrible

Zachary

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Rhonda Zerilli, General Manager on 14 Feb,2024
I am so sorry that your stay was not very memorable. I tried to find your reservation to reach out to you but I couldn't find your name anywhere. We never like a guest to walk away and not having a great experience.

8/10 Good

cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rhonda Zerilli on 14 Feb,2024
Thank you for your review. We are so happy you enjoyed your stay with us. We hope you come back to visit soon

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very attentive and engaging. Breakfasts were great and she always accommodated folks that needed to eat a bit earlier than the stated start time
Stayed 3 nights in Nov 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very helpful and friendly. I am happy we chose this hotel.
Stayed 3 nights in Nov 2023
Response from Stacy on 13 Nov,2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spencer at the front desk was amazing. Had several questions for him, he answered them all and was very polite.
Stayed 1 night in Oct 2023
Response from Stacy on 31 Oct,2023
Thank you for staying with us and sharing your feedback!

8/10 Good

Trevor

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Stacy on 27 Oct,2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Stacy on 23 Oct,2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Stacy on 21 Oct,2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
This was an amazing stay.. we loved everything and will definitely stay here again!
Stayed 1 night in Oct 2023
Response from Stacy on 16 Oct,2023
Thank you staying with us and sharing your feedback!

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect hotel location for our Hocking Hills Wedding.
Stayed 1 night in Oct 2023
Response from Stacy on 16 Oct,2023
Thank you for staying with us and sharing your feedback!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Stacy on 27 Oct,2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always wonderful, the rooms are spacious and clean! We come back every year and always stay there! Highly recommend!!
Stayed 3 nights in Oct 2023
Response from Stacy on 10 Oct,2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Stacy on 10 Oct,2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Recommended
We were in Logan to hike the various trails and parks. At the hotel, we were greeted and treated during our entire stay as though we were family. Excellent staff in all departments. The front desk staff during all hours were above average. The Wednesday dinner was appreciated and a pleasant surprise. Absolutely recommended when you're in the area.
Stayed 3 nights in Sep 2023
Response from Stacy on 7 Oct,2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
safe
Stayed 2 nights in Oct 2023
Response from Stacy on 5 Oct,2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

Kevin, Springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with the friendliest staff i have ever met.
Stayed 2 nights in Sep 2023
Response from Stacy on 3 Oct,2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

Debi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in Sep 2023
Response from Stacy on 27 Sept,2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Stacy on 27 Sept,2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean, big room, good breakfast.
Nice large room with good amenities of full size fridge, microwave, lots of drawers and decent closet space. Seems to have very good soundproofing as I did not hear a single other guest during my stay and that is usually a big problem for me--hearing other guests next door or on the floor above or in the hall and I heard none of that. Comfortable beds. Good breakfast with longer hours than most meaning you can sleep in a bit. Very friendly staff and yummy cookie at check in.
Stayed 2 nights in Sep 2023
Response from Stacy on 27 Sept,2023
Thank you for staying with us and sharing your feedback. We appreciate you!

10/10 Excellent

Lisa, Batavia

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to stay. They were handing out cookies when we checked in which was such a nice gesture. The elevator was very slow. The room was very clean and rhe beds were comfortable. The bathtub looked like it could use some recaulking around the tub as it was a bit discolored. We stayed in one od the extended stay rools and it has a full size refrigerator and everything else you would need. Overall very nice facility and the breakfast was nice!
Stayed 1 night in Sep 2023
Response from Stacy on 25 Sept,2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

dona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your free breakfast is one reason we choose Mainstay. Loved the variety!
Stayed 1 night in Sep 2023
Response from Stacy on 25 Sept,2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and room
Stayed 1 night in Sep 2023
Response from Stacy on 25 Sept,2023
Thank you for staying with us and sharing your feedback!

6/10 Okay

Larry

Travelled with partner
Liked: Staff & service
We had a suite with a kitchenette. No table and chairs to sit to eat. Breakfast offered was good.
Stayed 2 nights in Sep 2023
Response from Stacy on 21 Sept,2023
Thank you for staying with us and sharing your feed back!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
We had a great stay. This was our first time at Hocking Hills and the hotel is located close to most of the sights we wanted to see. The staff was friendly and the room was very clean. No complaints.
Stayed 3 nights in Sep 2023
Response from Stacy on 21 Sept,2023
Thank you for staying with us and sharing your feed back!

8/10 Good

Ricky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Stacy on 15 Sept,2023
Thank you for your feedback!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, convenient to Hocking Hills and OU
The room and bed were very comfortable. Breakfast offering were very nice range of choices and all of good quality. A minor issue with the first room I was assigned was quickly resolved with a new assignment as soon as I raised the issue. Overall I highly recommend this hotel.
Stayed 3 nights in Sep 2023
Response from Stacy on 11 Sept,2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

Phyllis

Stayed 1 night in Sep 2023
Response from Stacy on 27 Sept,2023
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Taylor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweetest Staff <3
The staff was truly so kind, considerate and welcoming. I felt so wonderful breezing in and out of the hotel on my various coffee and work trips. They were even hosting a movie night outside when I got back from a work event on Saturday evening. While I wasn't able to participate due to my own schedule, it added to the sense of community that flooded the hotel and its staff. I will absolutely seek out an excuse to return in the future.
Stayed 1 night in Sep 2023
Response from Stacy on 5 Sept,2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was great, friendly and professional, Spenser went out of way to stay enjoyable, found out tha's how he always is
Stayed 2 nights in Aug 2023
Response from Stacy on 5 Sept,2023
We appreciate your feedback. Thank you for staying with us!

10/10 Excellent

Gregory

Travelled with family
Liked: Amenities
Very thoughtful staff
Stayed 1 night in Sep 2023
Response from Stacy on 4 Sept,2023
Thank you for your business and feedback!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Clean, nice staff, good breakfast.
Stayed 1 night in Sep 2023
Response from Stacy on 4 Sept,2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Marshall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!! A+++
Absolutely would stay here again. We had a great visit, clean room and super nice staff who went above and beyond. The night staff even put together a movie and appetizer night for guests that we greatly enjoyed. Hands down the best hotel experience I’ve had in a long time. A+++ Outside games and patio sets were available for use free of charge. (Cornhole, Ladder toss) The location was perfect and the food was good. Can’t wait to stay here again on our next trip.
Stayed 1 night in Sep 2023
Response from Stacy on 4 Sept,2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Stacy on 3 Sept,2023
Thank you for staying with us!

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience from start to finish. Would recommend to everyone.
Stayed 2 nights in Aug 2023
Response from Stacy on 3 Sept,2023
Thank you for your business and sharing your experience!

8/10 Good

Marci

Stayed 2 nights in Aug 2023
Response from Stacy on 21 Sept,2023
Thank you for staying with us!

10/10 Excellent

joshua, marcellus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Stacy on 30 Aug,2023
Thank you for staying with us!

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wanted to let you know my wife and I really enjoyed our stay last week at your hotel. We were very grateful to have met and stayed with you team and especially Spencer at the front desk, he is a true hospitality professional. many people spoke very highly of him. We plan to come back and enjoy your property again in the future. Regards, Don Best
Stayed 4 nights in Aug 2023
Response from Rhonda Zerilli on 29 Aug,2023
Thank you for your great review. We are so happy you had a good stay with us. We hope you come back to visit us soon.

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Stacy on 13 Nov,2023
Thank you for staying with us and sharing your feedback!

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
This property is very clean. The staff is very knowable and willing to help. The breakfast was excellent; had different choices each day.
Stayed 2 nights in Aug 2023
Response from Stacy on 29 Aug,2023
Thank you for your business and leaving us a great review!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Stacy on 29 Aug,2023
Thank you for staying with us and leaving us a great review!

10/10 Excellent

David, Ada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff went above and beyond to make us feel welcome (especially Spencer). We were impressed and would definitely stay again.
Stayed 3 nights in Aug 2023
Response from Rhonda Zerilli on 26 Aug,2023
Thank you for your great review. We are so happy you enjoyed your stay with us. We hope you come back to visit us soon.

10/10 Excellent

Darian

Stayed 1 night in Aug 2023
Response from Rhonda Zerilli on 11 Sept,2023
Thank you for your great review. We are so happy you enjoyed your stay with us. We hope you come back to visit us soon.

8/10 Good

Russell

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stafe was pleasant and helpful
Stayed 3 nights in Aug 2023
Response from Rhonda Zerilli on 19 Aug,2023
Thank you for your review. We are so happy you enjoyed your stay with us. We hope you come back to visit us soon.