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Reviews of City Palace Resort

2 out of 5
City Palace Resort
Near HDFC Training Center, Before Narayani Dham Mandir, Tungarli, Lonavala, Maharashtra

Reviews

8.0

Very good

Rating 10 - Excellent. 2 out of 7 reviews" "
Rating 8 - Good. 4 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Aniket

Travelled with group
There should be availability of medication for headace or any other thing. As the guest does not have to go out from their room to get one
Stayed 1 night in Jul 2023

4/10 Poor

DINESH

Travelled with family
Disliked: Property conditions & facilities
Not at all recommended if family
The front desk counter staff is top most arrogant. Although the room service staff is very help n friendly, the arrogant front desk staff dilutes their kind service. Book this hotel only if u like dealing with arrogant front desk staff. Drawbacks of the hotel - far from city center, no hotels around, no lunch n dinner arrangements in the hotel making u force to go out to arrange the same. The tarrif is higher then the hotels of such kind. Suggestion: Not at all recommended if u r traveling with family
Stayed 3 nights in Dec 2022

8/10 Good

Ketan

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Manager on 19 Dec,2019
Dear Guest Greetings From Sun Hospitality !!! We thank you very much from taking your precious time for giving very helpful & positive feedback. Our team leaders are always working on these points to improve the services to make the guest stay comfortable & memorable. Thanks & Regards Reservation Team City Palace Resort

10/10 Excellent

Zain

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back here next time
The room was spacious and clean. Location is great as it is away from the chaos of the main market area. Staff was cooperative. Enjoyed the stay here.
Stayed 1 night in Oct 2019
Response from Team City Palace on 28 Oct,2019
Dear Guest Greetings From Sun Hospitality !!! We thank you very much from taking your precious time for giving very helpful & positive feedback. Our team leaders are working on these points to improve the services to make the guest stay comfortable & memorable. Thanks & Regards Reservation Team City Palace Resort