Survey No.84/1 To 4/2, Off Mumbai Pune Expressway Valavan Maval, Lonavala, Maharashtra
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 4 out of 10 reviews" "
10 - Excellent
4
Rating 8 - Good. 2 out of 10 reviews" "
8 - Good
2
Rating 6 - Okay. 3 out of 10 reviews" "
6 - Okay
3
Rating 4 - Poor. 1 out of 10 reviews" "
4 - Poor
1
Rating 2 - Terrible. 0 out of 10 reviews" "
2 - Terrible
0
8.6/10
Cleanliness
7.4/10
Staff & service
6.0/10
Amenities
6.8/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
6/10 Okay
Rajshree
Travelled with family
9 Jul,2023
There was a major delay in check in- Although the official check in time was 2pm, we got the room by 4pm.
Also the room provided had a clogged bathroom which needs to be cleaned.
Rajshree
Stayed 2 nights in Jul 2023
Response from Manager on 13 Jul,2023
Dear Ms. Rajshree ,Greetings from The Fern Lonavala !!!We are extremely concerned to receive your disappointing feedback. Please accept our sincere apologies for the inconvenience caused. It is our constant endeavor to provide the best of services to all our guests and that every guest of the hotel is treated with utmost professional care and hospitality. With such beliefs, it pains us greatly to have even one guest leave the hotel with anything less than a positive impression.As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to The Fern Lonavala again.Warm Regards,Sudhanshu Gope
8/10 Good
Anshu
Travelled with partner
11 Jan,2022
Liked: Cleanliness
Good room! Small balcony with no chairs.
Anshu
Stayed 1 night in Jan 2022
Response from Ramesh Kumar Gupta on 6 Mar,2022
Dear Valued Guest,
Greetings!!!
Thank you very much for your appreciative comments about our hotel and it’s hospitality.We are pleased to note that you had a pleasant stay and have left with a positive impression of our product, services and the safety and hygiene standards implemented at the hotel.Your kind words of appreciation for team members has been received with genuine delight and gratitude which will keep them motivated for a job well done.
We do have four Category of rooms starting from 333 Sqft to 66 Sqft. We have taken your suggestion positively regarding chairs in balcony and we are working on it to enhance guest services.
Thank you once again for staying with us and we look forward to the opportunity of welcoming you back to The Fern Lonavala.
Warm regards,
Ramesh Kumar Gupta
General Manager
"Dear Valued Guest,
Greetings!!!
Thank you very much for your appreciative comments about our hotel and it’s hospitality.We are pleased to note that you had a pleasant stay and have left with a positive impression of our product, services and the safety and hygiene standards implemented at the hotel.Your kind words of appreciation for team members has been received with genuine delight and gratitude which will keep them motivated for a job well done.
Thank you once again for staying with us and we look forward to the opportunity of welcoming you back to The Fern Lonavala.
Warm regards,
Ramesh Kumar Gupta
General Manager"
It was better than i expected. The staff was very friendly & helpful
Mahesh
Stayed 2 nights in Aug 2021
Response from Ramesh Kumar Gupta on 6 Mar,2022
Dear Valued Guest,
Greetings!!!
Thank you very much for your appreciative comments about our hotel and it’s hospitality.We are pleased to note that you had a pleasant stay and have left with a positive impression of our product, services and the safety and hygiene standards implemented at the hotel.Your kind words of appreciation for team members has been received with genuine delight and gratitude which will keep them motivated for a job well done.
Thank you once again for staying with us and we look forward to the opportunity of welcoming you back to The Fern Lonavala.
Warm regards,
Ramesh Kumar Gupta
General Manager
6/10 Okay
gaurav
Travelled with family
18 Dec,2020
decent 3 star property
a decent 3 star property, good restaurant, a open ground but no indoor/outdoor activities. while booking it showed as 5 star property and hence the disappointment.
gaurav
Stayed 1 night in Dec 2020
Response from Sudhanshu Gope on 29 Dec,2020
Dear Mr. Gaurav,
We thank you for choosing The Fern Lonavala and sharing your valuable feedback. We have noted your concern and have shared with the team member.
kindly accept our apologizes for not meeting your expectation. We look forward to welcome you back.
6/10 Okay
Verified traveller
1 Feb,2020
Verified traveller
Stayed 1 night in Jan 2020
Response from Sudhanshu Gope on 13 Mar,2020
Dear Guest,
Greetings from The Fern Lonavala .
Thank you for patronizing The Fern Lonavala and taking time out to share your experience . All of us are delighted that we could ensure a comfortable stay during your visit.
Thank you once again for your stay and your feedback and look forward to welcoming you back to The Fern Lonavala.
4/10 Poor
Charu
Travelled with family
8 Jan,2020
Disliked: Property conditions & facilities
disappointed
I filtered for 4-5 star hotels only at hotels.com and this property popped up so I booked seeing that they have spa; indoor games etc.Lonavala is resort area where our intention was to stay and enjoy hotel facilities and various restaurants.The hotel is still under construction no spa - no indoor or outdoor activities
No gym - only 1 restaurant
Extremely disappointed both with hotel and hotel.com
This hotel should not even have popped in 4-5 star.Hotels.com gave a 2 star hotel .we will not use hotel.com website in future
Charu
Stayed 3 nights in Jan 2020
10/10 Excellent
E.Joseph, Ontario, Canada
31 Oct,2019
Liked: Cleanliness
My husband and I find this hotel a relaxing place, beautiful ambience, good Customer service above all the room is like five star room.
E.Joseph
Stayed 1 night in Oct 2019
10/10 Excellent
S., Ontario, Canada
Travelled with family
19 Oct,2019
Liked: Cleanliness
The room is beautiful, clean and like a premium room. We stayed two nights in this hotel and we ate most of the time hotel the food is tasty including the breakfast. You can see a mountain from the window. Ambience and service are like 5 star hotel.