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Reviews of Britannia The International Hotel London, Canary Wharf

3.5 out of 5
Britannia The International Hotel London, Canary Wharf
Marsh Wall, London, England

Reviews

6.2
Rating 10 - Excellent. 373 out of 1780 reviews" "
Rating 8 - Good. 389 out of 1780 reviews" "
Rating 6 - Okay. 338 out of 1780 reviews" "
Rating 4 - Poor. 290 out of 1780 reviews" "
Rating 2 - Terrible. 390 out of 1780 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Naomi

Liked: Staff & service, property conditions & facilities
Luxury room was amazing, view of the Thames was breath taking
Stayed 1 night in Apr 2024

4/10 Poor

Maya

Disliked: Amenities, property conditions & facilities
Internet was my biggest issue!!! Elevator is sooo slow
Stayed 2 nights in Apr 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I know that when I booked the room said no windows but the room was very very small for a double room.
Stayed 2 nights in Apr 2024

6/10 Okay

Christopher Thomas

Stayed 1 night in Apr 2024

4/10 Poor

Grace

Business traveller
Empty can under bed which showed room hadn’t been cleaned properly. Faulty plug in sink. Tiny little shower head in the shower which you’d normally see as an attachment to a larger shower. Confusing hotel layout. Sullen staff. Fine if you need somewhere to rest your head for a night but wouldn’t recommend it for anything more than that.
Stayed 1 night in Apr 2024

4/10 Poor

Andrew

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Check in is always terrible, takes a long time with a big que. Reception areas are very worn but price is good with good size rooms. Make sure to get a room with a window!
Stayed 1 night in Apr 2024

4/10 Poor

VERONICA

Disliked: Property conditions & facilities
A
Stayed 1 night in Apr 2024

10/10 Excellent

Janek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We upgraded for a suite and I was so happy. The room was clean and usable. Loved the spiral staircase.
Stayed 1 night in Apr 2024

8/10 Good

Chelsea

Amazing
Stayed 1 night in Apr 2024

2/10 Terrible

Georgia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff
Stayed 2 nights in Apr 2024

4/10 Poor

Luke

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
hefty price for wifi in room, towels were dirty, I was woken up early by music
Stayed 1 night in Apr 2024

2/10 Terrible

Ian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
They did not have a room
Stayed 1 night in Apr 2024

8/10 Good

Stephanie, Chertsey

Business traveller
Liked: Cleanliness, staff & service
Very much in need of a refurbishment. Feels and is very old in decor and all in all it’s a very basic hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Luis Eduardo

Liked: Cleanliness, amenities
All good!!
Stayed 1 night in Apr 2024

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a base tube within an easy walk .lovely scenery.
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was great for what I wanted
Stayed 1 night in Apr 2024

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
CONFORTABLE AND FRIENDLY ATMOSPHERE CLOSE TO MY OFFICE
Stayed 1 night in Apr 2024

10/10 Excellent

Adolfo

Stayed 1 night in Apr 2024

2/10 Terrible

Danae

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure to bring ID, rude staff and overall terrible experience
Stayed 1 night in Apr 2024

8/10 Good

A

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good location in Canary wharf
Stayed 1 night in Mar 2024

2/10 Terrible

Rohini Lakshmi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Thankachan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the furniture's are looks lmore than 100 yeras old. No any updation on room. No Air condition working. Can't sleep because of the fan is too noisy. Feel like stayed in an old Care room. Vacated the room at 2 AM. Ask to change the room in the reception and the staff ask for extra money.
Stayed 1 night in Mar 2024

2/10 Terrible

Bill

Travelled with partner
I was not notified I had to bring ID, and was not allowed
Stayed 1 night in Mar 2024

10/10 Excellent

Tatiana

Stayed 1 night in Mar 2024

4/10 Poor

Terri leigh

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Alex

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Juliana

Disliked: Property conditions & facilities
The only food thing about this hotel is location. Otherwise, I wouldn’t recommend it. You need to pay for things that everywhere else are free i.e. wifi. And don’t expect just pay £7 for it and use freely, you pay £7 for each gadget. Overall, the hotel is dodgy and looks more like the hotel for one night hookers
Stayed 1 night in Mar 2024

8/10 Good

Marcus

Stayed 1 night in Mar 2024

8/10 Good

Harold, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value, large rooms just a little tired
Stayed 2 nights in Mar 2024

6/10 Okay

Akshay

Liked: Cleanliness, staff & service
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel for visit to O2. It was ideal (when we worked out how to find it with help.) The receptionist was lovely and very helpful, allowing us to book in early as our room was ready. The room is large, clean and comfortable. The bar is comfortable. Have not been for breakfast yet.....
Stayed 1 night in Mar 2024

8/10 Good

Kealeboga

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

James

Disliked: Staff & service
I come before and I received the best customer service ever but this time was poor. And room 206 was people fighting all night even report to the reception but the never do nothing.
Stayed 1 night in Mar 2024

10/10 Excellent

Casto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Daniel

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
one night stay - couldn’t fault a thing
Stayed 1 night in Feb 2024

6/10 Okay

Tang

Travelled with partner
Liked: Staff & service
The hotel is quite spacious, furnitures are a bit old but still usable The staff are helpful so overall still will visit again
Stayed 2 nights in Feb 2024

2/10 Terrible

Neil

Stayed 2 nights in Feb 2024

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering the price, this property is great. Friendly staff, great location, clean and a good price. Guests in the rooms have to pay for WiFi per device so one thing for tourists to be aware of. Strangely, no electric socket next to the head end of the bed so not great for charging your phone. Yes, it’s dated but still good value for money. Would stay here again.
Stayed 1 night in Feb 2024

4/10 Poor

Ankur

Disliked: Cleanliness, amenities, property conditions & facilities
Very old and extremely dated property
Stayed 1 night in Feb 2024

10/10 Excellent

Martin

Stayed 1 night in Feb 2024

4/10 Poor

Paul

Disliked: Property conditions & facilities
Not bad value for money, given location. But beds are terrible (springs poking out all over the place). GUess you get what you pay for.
Stayed 1 night in Jan 2024

2/10 Terrible

ANTHONY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish
Bed broken, beds uncomfortable, tatty room, air con not working, long check in,
Stayed 1 night in Jan 2024

2/10 Terrible

Helen

Disliked: Property conditions & facilities, room comfort
Disappointing
Had to change rooms twice due to broken doors bathroom ext. Third room had a balcony which didn’t properly close and the heaters bearly worked room was freezing. Didn’t have the strength to change room again, spent the night freezing to death! Pre paid for breakfast but was told I hadn’t upon arrival which took half hour plus to sort out made to feel like beggars. Not a good experience sadly, spoiled a very much looked forward to weekend.
Stayed 1 night in Jan 2024

6/10 Okay

MUHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

FAYCAL

Disliked: Staff & service, property conditions & facilities
Old property, staff was not really helpful, and would make you wait (for instance at the conciergerie). There is no cleaning in the room but at the check out time.
Stayed 4 nights in Jan 2024

8/10 Good

Robert

Stayed 1 night in Jan 2024

10/10 Excellent

Agnes

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024