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Reviews of Staybridge Suites London, an IHG Hotel

3 out of 5
Staybridge Suites London, an IHG Hotel
824 Exeter Road, London, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 514 out of 980 reviews" "
Rating 8 - Good. 284 out of 980 reviews" "
Rating 6 - Okay. 103 out of 980 reviews" "
Rating 4 - Poor. 46 out of 980 reviews" "
Rating 2 - Terrible. 33 out of 980 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

melissa

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We stayed for 3 night and didn’t have room service at all. The room was nice and the breakfast was good. But they even asked we wanted room service and didn’t do it
Stayed 2 nights in May 2024
Response from Reservations on 20 May,2024
Dear Ms. Melissa,Good day!Thank you for taking the time to provide feedback on your recent stay with us.We are delighted to hear that you enjoyed the room and our breakfast options. However, we are very sorry to learn about the lapse in our room service during your stay. This is certainly not the experience we aim to provide our guests, and we will look into this issue to ensure that it is addressed. We greatly value your feedback as it helps us improve our services. Should you have any further concerns or need assistance, please feel free to reach out to us directly.Once again, please accept our sincere apologies and we hope to have another opportunity to welcome you back and provide a seamless experience.Best Regards,Reservations

4/10 Poor

Jennifer M

Travelled with family
Stains on the mattress and furniture. Staff was very polite and thoughtful. They were short staffed.
Stayed 3 nights in May 2024
Response from Reservations on 14 May,2024
Dear Ms. Jennifer,Good day!Thank you for taking the time to share your feedback with us. We are deeply sorry to hear about the issues you encountered with the cleanliness of our furnishings. Please be assured that we take these concerns very seriously and are reviewing our maintenance protocols to ensure our high standards are met consistently. On the other hand, we are grateful to hear that our staff's politeness and thoughtfulness stood out during your visit, even amidst our staffing challenges.We appreciate your understanding and hope to have the opportunity to welcome you back under better circumstances. Best Regards,Reservations

6/10 Okay

Jennifer, Toronto

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff are wonderful. Property is under renovations, and desperately needs it. Should be at a huge discount, instead of $900 for three nights. Even the gym is bad. Missing weights and only one treadmill works. The included breakfast was awful. Only went once. The staff at the breakfast were so great though, even though the food was bad. Waffle maker was broken. The motel is dirty and old. Wouldn’t stay here again.
Stayed 3 nights in May 2024
Response from Guest services on 9 May,2024
Hello,Thank you for taking the time to review your stay. We would first like to start by apologizing for any shortcomings you may have experienced during your stay. As you had noted, we are currently undergoing soft renovations in order to continue to provide our guests with the same quality of customer service, while still proceeding to give our rooms a major face-lift. This means that the renovations are being processed at a slower rate to avoid disrupting your stay. Please rest assured that we value your feedback and we look forward to unveiling these new renovations very soon.

10/10 Excellent

NATHAN

Liked: Staff & service
Stayed 1 night in May 2024
Response from GS on 5 May,2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

8/10 Good

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GS on 5 May,2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV didn’t work. Could not connect to wifi
Stayed 1 night in Apr 2024
Response from GS on 5 May,2024
Dear Guest,We are really sorry that you did not enjoy your stay with us. We take your feedback very seriously and we will do everything we can to make sure that this is not missed on your next visit. We sincerely apologize and we will definitely improve on this on your next stay with us. Regards,Guest Services

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that they have a breakfast for the guests.
Stayed 2 nights in Apr 2024
Response from GS on 30 Apr,2024
Dear Guest, Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Regards,Guest Services

8/10 Good

Andras

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from the highway. Excellent staff, very congenial. Nice breakfast area. The suite was very clean and comfortable. Elevators could be updated.
Stayed 1 night in Apr 2024
Response from GS on 30 Apr,2024
Dear Guest, Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

6/10 Okay

Justine

Business traveller
Disliked: Property conditions & facilities
Not the cleanest.
Stayed 1 night in Apr 2024
Response from GS on 30 Apr,2024
Dear Guest,We are really sorry that you did not enjoy your stay with us. We take your feedback very seriously and we will do everything we can to make sure that this is not missed on your next visit. We sincerely apologize and we will definitely improve on this on your next stay with us. Regards,Guest Services

6/10 Okay

Lance and Mary

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from GS on 30 Apr,2024
Dear Guest, Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

8/10 Good

Edyta

Stayed 14 nights in Mar 2024
Response from Reservations on 14 May,2024
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!

6/10 Okay

Tyler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from GS on 16 Apr,2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great- large and clean. The front desk staff were very nice and helpful.
Stayed 1 night in Apr 2024
Response from GS on 16 Apr,2024
Dear Guest,Thank you for taking the time to leave us your feedback. We are thrilled that our staff was friendly and helpful during your stay. Our people strive every day to serve you better. We look forward to your next stay!Regards,Guest Services

6/10 Okay

Joanna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GS on 16 Apr,2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

6/10 Okay

Mary

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GS on 16 Apr,2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

10/10 Excellent

Shannon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff were so helpful. I even received an upgrade! It is a very convenient location with wonderful facilities and near plenty of take out food.
Stayed 1 night in Apr 2024
Response from Guest services on 9 Apr,2024
Thank you for reviewing your stay.We look forward to seeing you again soon.

4/10 Poor

Jennifer

Travelled with family, Travelled with group
I assigned RM 319 which was completely unacceptable. There was icing on the remote, on the couch, the pull out couch cover was stained and there were lots of crumbs and garbage under the cover. The toilet had black sticky stuff on it and there was no phone in the room. I went to the reception to complain and was told it would be cleaned. A nice gentleman came up about 20 min later and helped me move to another room that was much better. Later around 11:45pm the alarm in the room adjoining to mine went off and there was no one there to turn it off. I called reception and someone came to turn it off. There was NO WIFI either and I know this because neither myself nor the other people were were traveling with could find the signal of the hotel. It was a satisfactory experience but after all of that inconvenience , I would have expected some compensation but there was none. Not worth $180.
Stayed 1 night in Apr 2024
Response from GS on 17 Apr,2024
Dear Guest, We sincerely apologize for the inconvenience. Please accept our apologies for the shortcomings experienced during your stay. We take your feedback very seriously and we will do everything we can to make sure that this is not missed on your next visit.We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us at 5196494500. Regards,Guest Services

8/10 Good

Stefanie

Travelled with family and small children
The staff were very welcoming and friendly and went the extra mile to make sure we had a great visit ! There are lots of fun things to do in the area. Thank you for a lovely stay !!
Stayed 2 nights in Apr 2024
Response from Guest services on 9 Apr,2024
Hello Stefanie,We are so happy to hear that you enjoyed your stay and that you got to enjoy the plentiful activities in and around our area of the city. We hope to see you again soon in the future.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest services on 9 Apr,2024
Thank you for rating your stay.We hope to serve you even better next time!

10/10 Excellent

Colleen

Liked: Staff & service, property conditions & facilities
Staff was great! We’ll be coming back for sure!
Stayed 3 nights in Mar 2024
Response from Guest services on 9 Apr,2024
Thank you for taking the time to review your stay.We greatly appreciate it and look forward to serving you well again in the future.

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
DONT STAY HERE!! stayed for 2 days and the one room was not proper so had to pay an upcharge of 35 bucks and then be moved between our stay well having hockey tournaments and games... our second room seemed fine until we moved our bags during the DAY and there was cockroaches running everywhere. The hotel refused to refund me my money for both nights.. if theres roaches in day running around then they are everywhere and considering we were moved to a different room but on same floor im going to take a wild guess and say all the rooms have roaches!! Inwas extremely disgusted and now I have to toss all my belongings and have my sons hockey stuff dry clean and steamed to ensure there is no roaches coming home to our house. Very mad they wouldnt refund both nights as I showed the front desk the roach well it was STILL moving!! Very gross hotel. Will never go back and advise other to not book here unless you want bugs to bring home
Stayed 2 nights in Mar 2024
Response from GS on 17 Apr,2024
Dear Guest, Please accept our apologies for the shortcomings experienced during your stay. We take your feedback very seriously and we will do everything we can to make sure that this is not missed on your next visit. We do hope that you will reconsider staying with us on your future visits to the area, if we can be of any further assistance; please do not hesitate to contact us at 5196494500. Regards,Guest Services

10/10 Excellent

Abe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast.
Stayed 1 night in Mar 2024
Response from Guest services on 9 Apr,2024
Thank you for taking the time to review your stay.We appreciate you taking the time to do so.We hope to serve you well again in the near future!

8/10 Good

Catherine, Bornholm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here because of the kitchen and sofa area plus a bed. Have stayed here several times before. This time we were there for 2 nights and were really disappointed that housekeeping did not come in. They are doing renovations so there are a couple of things in the room that need a refresh. However these things do not outweigh the positives of the staff that we encountered. Also the lobby and breakfast area are really nice!
Stayed 2 nights in Mar 2024
Response from Guest services on 9 Apr,2024
Hello Catherine,Thank you for taking the time to review your stay with us. We appreciate your feedback and kind words.We are very excited to complete our renovations over the next few months to provide even better experiences to wonderful guests like yourself. Stay safe and we hope to see you again soon.

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were super friendly.
Stayed 1 night in Mar 2024
Response from Guest services on 9 Apr,2024
Thank you for taking the time to review your stay with us.We really appreciate you taking the time to do so.We hope to see you again soon!

10/10 Excellent

Vatsal

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay at Staybridge.
Stayed 2 nights in Mar 2024
Response from GS on 28 Mar,2024
Dear Guest, Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Regards,Guest Services

10/10 Excellent

todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property upgrades look good close to highway for access
Stayed 1 night in Mar 2024
Response from GS on 28 Mar,2024
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Regards,Guest Services

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quite even with some renovations happening, this hotel was awesome with all our kids including the fur babies. Staff was excellent, always ready to help. Made sure we had everything we needed when in the breakfast room. Lots of pillows and comfortable beds.
Stayed 2 nights in Mar 2024
Response from Guest services on 25 Mar,2024
Hello Michelle,Thank you so much for your kind words. We will be sure to share them with our team. We are very happy to provide you with excellent service and a comfortable stay. We look forward to accommodating you again in the future.Thank you again

10/10 Excellent

Kaela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so welcoming and accommodating. The hotel is under renovation to revitalize the space but you wouldn’t even notice as everything was still operating and quiet. Breakfast was good, nothing special and the social hour dinners on Monday-Wednesday were a nice surprise. The food was good, different each night.
Stayed 3 nights in Mar 2024
Response from GS on 22 Mar,2024
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit! Regards,Guest Services

10/10 Excellent

Lindsay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, friendly and helpful staff!
Stayed 1 night in Mar 2024
Response from Guest services on 15 Mar,2024
Thank you for taking the time to share your experience with us! We are so happy to hear that we met and exceeded your expectations. We look forward to serving you again in the future.Thank you again for choosing Staybridge Suites London.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Guest services on 9 Apr,2024
Thank you for taking the time to review your stay with us.We look forward to seeing you again soon and providing you with the same excellent service for every stay.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is now our go-to when in London. One of the few hotels with option for 3 beds. Great hot breakfast included, was even better this trip. Friendly and helpful staff.
Stayed 2 nights in Mar 2024
Response from GS on 12 Mar,2024
Dear Guest, Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Regards,Guest Services

10/10 Excellent

Jade

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and facility are great. Friendly, helpful staff.
Stayed 1 night in Mar 2024
Response from GS on 12 Mar,2024
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. We are thrilled that our staff was friendly and helpful during your stay. Our people strive every day to serve you better. We look forward to serving you again on your next visit! Regards,Guest Services

10/10 Excellent

Dakota

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice place to relax
Stayed 1 night in Feb 2024
Response from GS on 1 Mar,2024
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Regards,Guest Services

10/10 Excellent

Angela

Stayed 1 night in Dec 2023
Response from GS on 1 Mar,2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Feb 2024
Response from GS on 1 Mar,2024
Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you for your accommodations needs again in the future.Regards,Guest Services

8/10 Good

JESSICA, Windsor

Stayed 1 night in Feb 2024
Response from GS on 22 Mar,2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love fit
Stayed 2 nights in Feb 2024
Response from Jesty (Operations Manager) on 14 Feb,2024
Hello Shawn, Thank you for your recent stay with us! We hope that you enjoyed the time spent here.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 111 is to have !! Loved it
Stayed 1 night in Feb 2024
Response from GS on 1 Mar,2024
Dear Guest, Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations.Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Regards,Guest Services

4/10 Poor

Maxxwell B

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was amazing however, you can tell the management underfunded this hotel.
Stayed 3 nights in Feb 2024
Response from Jesty (Operations Manager) on 12 Feb,2024
Hi Maxxwell, Thank you for your recent stay here with us. We appreciate your honest feedback. We apologize for any inconvenience and for betterment of our amenities and guest experience, our hotel is under soft-renovation.We hope that we can see you and your family back in here! Thank you once again.

10/10 Excellent

Susana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay here. The walls are kinda thin and I heard a lot of different noises but other than that the breakfast was fantastic and the service was good.
Stayed 1 night in Feb 2024
Response from GS on 12 Feb,2024
Dear Guest,Thank you for taking the time to leave us your feedback. We promise to build on these strengths and continue to satisfy your expectations. Your positive feedback means a lot to us. We look forward to serving you again on your next visit!Regards,Guest Services

10/10 Excellent

Mona

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was great for our grandson’s hockey tournament , included breakfast which was great. Only complaint is they didn’t empty the garbage at all. We were there for three nights. I understand if they don’t come in and clean but at least empty the garbage
Stayed 1 night in Jan 2024
Response from GS on 3 Feb,2024
Dear Guest,Thank you for taking the time to leave us your feedback. We take your feedback very seriously and we will do everything we can to make sure that this is not missed on your next visit. We sincerely apologize and we will definitely improve on this on your next stay with us. Regards,Guest Services

6/10 Okay

Dione

Liked: Cleanliness, staff & service, property conditions & facilities
Room too cold. It is winter and we cannot increase thermostat setting in room. Checked in at 11pm and only stayed overnight so didn't bother to call front desk to have maintenance look at it in the middle of the night.
Stayed 1 night in Jan 2024
Response from GS on 12 Feb,2024
Dear Guest,We take your feedback very seriously and we will do everything we can to make sure that this is not missed on your next visit. We sincerely apologize and we will definitely improve on this on your next stay with us. RegardsGuest Services

2/10 Terrible

Travis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property manager Unlock the door and accused us. Oh, I'm smoking. And we were only there for a Four hours. We never got our 350 deposit. We never got our two hundred dollars For that day and new event to schedule Tuesday. The 45 days so worst motel ever
Stayed 7 nights in Jan 2024

10/10 Excellent

Donald

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jesty (Operations Manager) on 15 Jan,2024
Dear Donald, Thank you for giving us 5/5 satisfaction score. We hope to see you back here!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jesty (Operations Manager) on 15 Jan,2024
Dear Karen, Thank you for choosing Staybridge Suites London, We would like to thank you for your loyalty and trust! Thank you for giving us a score 5/5!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good buffet breakfast. Make your own waffles!
Stayed 2 nights in Dec 2023
Response from GS on 9 Jan,2024
Dear Guest,Dear Guest,Thank you for taking the time to review your stay with us. We greatly appreciate your feedback.We look forward to serving you for your accommodation needs again in the future.Regards,Guest Services

6/10 Okay

Lorraine

Stayed 3 nights in Jan 2024
Response from Jesty (Operations Manager) on 15 Jan,2024
Dear Lorraine, Thank you for staying with us! We hope that your family had a great time spent in London. See you again here.

4/10 Poor

Gina

Stayed 1 night in Dec 2023
Response from GS on 9 Jan,2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback! Regards,Guest Services

4/10 Poor

Juli

Stayed 3 nights in Dec 2023
Response from GS on 9 Jan,2024
Dear Guest,Thank you for rating your stay with us. We greatly appreciate your feedback!Regards,Guest Services

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a 2 room suite, and the day of we were called to say it was unavailable. We were provided adjoining rooms at no extra cost. The kids loved having their own space. The hotel was conveniently close to the highway as well as many nice restaurants. The staff was very helpful and kind at all times. I rated the cleanliness at 4 stars simply because the pool was a bit cold and cloudy. We enjoyed our stay, and will definitely stay again.
Stayed 1 night in Dec 2023
Response from GS on 4 Jan,2024
Dear Guest,Thank you for taking the time to leave us your feedback. We are thrilled that our staff was friendly and helpful during your stay. Our people strive every day to serve you better. We look forward to your next stay!Regards,Guest Services