Lovely hotel, service needed a lot more attention dining at the hotel was a joke especially weekends, insufficient room for hotel guests. We had not been informed the need to book both restaurants for breakfast (excluding Gordon Ramsay) and especially the American Bar during the evening when the place was taken over by the next door theatre goers having pre drinks. So regardless of your stay you could not enter! Room was nice and very clean. Sorry to gripe but my partner and I had a room on the ninth floor of the hotel, two very small elevators servicing the wing we were in. During a 10 day stay, the elevators were being continuously worked upon leaving one only working. On one occasion one was being worked upon the other simply gave up the ghost we ended up walking down the stair well. A second occasion whilst in the elevator with a member of staff the and other guests, the elevator stopped then started to free fall a little before juddering to a halt. We obviously managed to get back to the ground floor from the 6th. Tow of the lady guests in the elevator were incredibly frightened by the experience. Last day hotel could not find our luggage and we waited 20 minutes for some to be found. All in all a great experience with obvious issues regarding staff.