Check in at Thistle Trafalgar Square was quick and easy, they were pleasant and held our bags until the room was ready. The surrounding area and location were amazing with access to public transit and several areas were walkable.
Unfortunately, upon arriving back at the hotel and checking into our room there was an issue which the hotel staff was quick to remedy. Rose at the front desk was amazing and very helpful. She quickly got us into another room at the sister hotel up the street as Trafalgar Square was fully booked. She assisted us with bringing our bags and even told us a little about the area on the way.
Upon arriving at Thistle Piccadilly, we were greeted by Didar and Su who were also extremely helpful and hospitable putting us in a lovely room. Everyone worked together so well to fix the room issue and they were so kind to us. I would highly recommend Thistle hotels and will absolutely be booking with the brand again.
The next morning Khadijah was working the front desk solo and doing a wonderful job managing a very busy lobby. She was quickly and kindly assisting checkins, checkouts, deliveries, phone calls and made time assisting up with storing our bags to hold for the day.
Thank you again to Rose, Didar, Su, and also Khadijah, we truly appreciate your kindness and efforts during our stays at both Thistle hotels.