Dear Gareth,Greetings from the CitySpace Borough, where we really do appreciate this five-star rating. This means that you truly enjoyed your time with us, and that is exactly what we love to hear! Warm regards

Dear Romaine,Thank you for sharing your feedback with us. We're glad to hear that you found our property easy to access and convenient while still maintaining a quiet atmosphere. We're delighted that you enjoyed the comfort of our beds and had a great stay overall.Warm regards

Dear Veronica,Thank you for taking the time to rate your recent visit to CitySpace Borough. I am delighted to see that, overall, you had a positive experience at our apartment, although I would always love to know what we can improve to make your stay even better. It was our pleasure to welcome you as our guestWarm regardsIlhui

Dear Richard,Thank you for taking the time to share your rating with us. We strive to provide a comfortable and enjoyable experience for all our guests and are therefore disappointed to learn that we did not meet your expectations. Whilst our dedicated housekeeping team do their utmost to ensure that all areas are thoroughly cleaned, we apologise if we have fallen short on this occasion. We want you to know that your comments have already been talked about with our team to ensure the high standards we aim for and our visitors expect.

Dear Ruth, We are so glad that CitySpace Borough was the perfect place for your adventures! We are pleased that you enjoyed our clean and convenient location and that it made it easy for you to explore London. We also appreciate your comments about the door locks and our dedicated maintenance team will investigate this as a priority. We look forward to welcoming you back the next time you are in our capital and would be very grateful if you would recommend us to your family and friends. Until then, happy holidays and a prosperous 2024! Yours sincerely, Jermaine Weekes, Operations Director

Dear Karen, Thank you for sharing your wonderful feedback and impressions following your stay at CitySpace Borough. We are delighted that we were able to exceed your expectations and that our central and convenient location, cosy accommodation and complimentary amenities, as well as the friendly and supportive assistance from our team, contributed to your high marks. We look forward to welcoming you again in the near future and hope that you will recommend us to your family and friends. In the meantime, we wish you a happy holiday season and a fantastic start to 2024! Yours sincerely, Jermaine Weekes, Operations Director

Dear Rebecca, Thank you for choosing CitySpace Borough and for taking the time to share your rating with us. We are very pleased that you enjoyed your stay with us and hope that our central London location, convenient transport links and comfortable accommodation all contributed to your high marks and positive experience. We look forward to welcoming you back as our guest in the near future and would be very grateful if you were to recommend us to your family and friends. Yours sincerely, Jermaine Weekes, Operations Director

Dear Margherita, Thank you for taking the time to share your positive feedback about your recent stay at CitySpace Borough. We are delighted to hear that you appreciated our central location and were impressed with the level of service provided by our staff. We are particularly proud of our friendly and attentive team who are always happy to go the extra mile for our guests. We look forward to welcoming you back in the near future and hope you will tell all your friends and family about your wonderful experience. Yours sincerely, Jermaine Weekes, Operations Director

Dear Helen, Thank you for taking the time to leave us your rating. We are delighted that you enjoyed your stay at CitySpace Borough overall and hope that you found our central London location and convenient transport links nearby ideal for exploring our wonderful city. We look forward to welcoming you again in the near future and if there is anything we can do to make your next visit an even more positive occasion, please do not hesitate to get in touch. Yours sincerely, Jermaine Weekes, Operations Director

Dear David, Thank you for taking the time to share your positive experience with us at CitySpace Borough. We are delighted to hear that you were impressed with our convenient location, nearby amenities and comfortable accommodation. Your kind words mean the world to us and are a great motivation for our team. We look forward to welcoming you again in the near future and would be very grateful if you were to recommend us to your friends and family. Yours sincerely, Jermaine Weekes, Operations Director

Dear Reshma, Thank you for choosing CitySpace Borough and for taking the time to share your rating with us. We are delighted that you enjoyed your stay and hope that our central and convenient location together with our comfortable accommodation made for a positive experience. It would be a great pleasure to welcome you again in the near future and we trust that you will recommend us to your family and friends as it would be our pleasure to welcome them too. Yours sincerely, Jermaine Weekes, Operations Director

Greetings from London!Thank you for taking the time to share your rating with us. We are very sorry to hear that you were disappointed with your stay at our hotel. This is not the experience we want our guests to have and we would be very grateful if you could let us know what we could have done better to make your visit a more successful one. We hope you will give us another opportunity in the future and remain with our best wishes.Yours sincerely,Jermaine Weekes, Operations Director

Dear Pauline,Thank you for taking the time to share your feedback with us. Whilst we make every effort to ensure that our guests are aware of the different room options available to them, we are sorry to hear that you were disappointed with your choice. We would have welcomed the opportunity to offer you an upgrade to an en-suite room, but we were not informed that you were dissatisfied, nor were we advised that you had departed.Our shared bathrooms are cleaned several times during the day and evening, but should you find that they have been used by another guest in between and left in a poor state, we will of course clean them on request.Once again, we regret that we were unable to meet your expectations on this occasion and remain with best wishes from London.Yours sincerely,Jermaine Weekes, Operations Director

Dear Greg, Thank you for choosing CitySpace Borough and for taking the time to share your feedback with us. We are delighted to hear that our clean and comfortable rooms, convenient and easy self check-in process and central location met all your needs for your stay. It would be a great pleasure to welcome you back in the near future and we would be very grateful if you would recommend us to your family and friends. Yours sincerely, Jermaine Weekes, Operations Director

Dear Zak, Thank you for taking the time to share your rating following your stay at CitySpace Borough. We are pleased that you enjoyed your stay and hope that our central location with nearby transport links and comfortable and clean accommodation contributed to your positive experience. We look forward to welcoming you back soon and in the meantime please do not hesitate to recommend us to your family and friends. Yours sincerely, Jermaine Weekes, Operations Director

Greetings from CitySpace Borough!Thank you very much for taking the time to share your amazing rating with us.We are delighted that you enjoyed your stay with us and hope that our central location, clean rooms and facilities met all your expectations.It would be a great pleasure to welcome you back in the near future and we would be most grateful if you would recommend us to your family and friends.Yours sincerely,Jermaine Weekes, Operations Director

Dear Rhys,Thank you for choosing CitySpace Borough and for taking the time to share your experience with us. We are pleased to hear that you appreciated our central location and hope that the convenient transport links allowed you to get around London with ease. We are sorry to hear that you were disturbed by the noise and understand that city living can be a bit of an adjustment for those who are not used to it and we apologise for any inconvenience this may have caused.We look forward to welcoming you back in the near future and would be very grateful if you would recommend us to your family and friends.Yours sincerely,Jermaine Weekes, Operations Director

Dear Rosie,Thank you for sharing your feedback after your stay at CitySpace Borough. We are pleased to hear that you found our accommodation comfortable and our location perfect for your needs. However, we regret that workspaces are only available to guests who have booked directly with us and we apologise for any inconvenience this may have caused you. It would be a great pleasure to welcome you again soon and if we can assist in helping you to plan your next stay, please do not hesitate to get in touch.Yours sincerely,Jermaine Weekes, Operations Director

Dear Natalie,Thank you for taking the time to rate your recent visit to CitySpace Borough. I am delighted to see that, overall, you had a positive experience at our apartment, although I would always love to know what we can improve to make your stay even better. It was our pleasure to welcome you as our guest, and I hope you will tell your friends and family all about us. Please do not forget to make your next reservation directly with us so that we may assist you with any requirements you may have.Yours sincerely, Jermaine Weekes, Operations Director

Dear Hannah,Thank you for your feedback. We are disappointed to hear that your stay with us was not as positive as we would have wished. Please be assured that our maintenance team are already investigating the window issue and will take steps to ensure that any problems identified are dealt with promptly. We sincerely apologise for any inconvenience caused and hope you still enjoyed your time in London.Yours sincerely,Jermaine Weekes, Operations Director

Dear Amanda-Renee,Thank you for taking the time to share your feedback with us.We apologise if our accommodation and amenities did not meet your expectations. We strive to provide accurate information about our rooms, including the absence of lifts and the availability of shared bathroom facilities as we understand that these aspects may not suit everyone's preferences. Although we are disappointed that you did not stay with us, we hope that you had an enjoyable time in London.Yours sincerely,Jermaine Weekes, Operations Director

Dear Emily,We understand that we were not able to meet your expectations on this occasion, but we appreciate your feedback as it helps us to identify areas where we can improve. We are sorry that the condition of your room fell below the standard we strive to maintain and we assure you that we will thoroughly investigate and address the concerns you have raised. We would also like to apologise for any discomfort caused by the recent heatwave and any disruption caused by city noise.We hope that you will give us another opportunity in the future to provide you with a more successful stay. Yours sincerely,Jermaine Weekes, Operations Director

Dear Michael,Thank you for your feedback. We are very sorry to hear that you were disappointed with the overall experience of your time with us.Please do not hesitate to contact us to let us know what we could have done to make your visit more enjoyable and we truly hope you will give us another chance to make a future stay a more successful one.Yours sincerely,Jermaine Weekes, Operations Director

Dear Cassandra,Thank you for taking the time to share your positive impressions of your stay at CitySpace Borough.We are delighted that our location in this historic and central part of London, next to Borough Tube Station, and our friendly and helpful team made your visit to our capital an enjoyable and memorable occasion. We look forward to welcoming you back in the future and hope you will share your wonderful experience with your loved ones.Yours sincerely,Jermaine Weekes, Operations Director

Dear Christina, I am terribly sorry to hear about your experience, but it appears that Expedia showed availability when we were fully booked. My team have done their utmost to accommodate you. I apologise profusely for any inconvenience caused to you, we’ve reached out to you by email, so please get in touch and we look forward to hearing from you. Best regards, Jermaine Weeks, Operations Director.

Dear Alessandro,Greetings from the CitySpace Borough, where we really do appreciate this five star rating this means that you truly enjoyed your time with us and that is exactly what we love to hear! It is fantastic that you will return to us, we look forward to it! Until next time, Warm regards, Jermaine Weekes, Operations Director

Dear Lina, Whilst we thank you for your kind rating, we apologize for the inconvenience you experienced with the hot water in the morning. Your comfort is important to us, and our team is working to address and rectify this issue to ensure a more pleasant experience for all our guests. Thank you for bringing this to our attention and we hope to seeing you again soon. Best regards, Jermaine Weekes, Operations Director

Dear Francesca, Thank you for sharing your feedback following your stay with us. I am sorry if the bait boxes made you feel uncomfortable, we have a regular pest control program to make sure that we don’t have any problems. I apologise for the heat, we are not required to provide air conditioning, but we do have fans in all our rooms. I trust that your recent experience has not permanently tarnished your perception of our hotel and services, and I hope to have the pleasure of welcoming you back again the next time your travels take you to London. Best regards, Jermaine Weekes, Operations Director

Dear Roy, What a pleasure it was having you as our guest and thank you for choosing the CitySpace Borough as your base in London. We are delighted that you found us to be good value for money and that you liked the cleanliness of you well-equipped room. We are aware of the standard of our hallway and we are happy to inform you that we are updating them soon. Please come back soon, and we hope that you will share your experience with your friends and family. Kind regards, Jermaine Weekes, Operations Director

Dear Shannon, How wonderful of you to award the CitySpace Borough with this five star rating. We are very happy to see that you truly enjoyed your time with us. Our apologies if the bathroom was hot, we will take this up during our next management meeting, thank you for bringing this to our attention. Fantastic that you will come back to us, we look forward to it! Until then, Warm regards, Jermaine Weekes, Operations Director

Dear Daniel, Thank you for your recent stay at the CitySpace Borough. We are glad that you enjoyed your time with us although it would have been lovely to hear what we did well and what we could have improved upon. It was our pleasure hosting you and we look forward to seeing you again soon. Kind regards, Jermaine Weekes, Operations Director

Dear Rojin, Greetings from the CitySpace Borough, where we really do appreciate this wonderful 10/10 rating, this means that you had an excellent time with us and that is exactly what we love to hear. On behalf of all of us, it has been our pleasure to be of service to you and we look forward to welcoming you back again. In the meantime, please do spread the good word about us amongst your friends and family. Warm regards, Jermaine Weekes, Operations Director

Thanks so much Phil! Glad you had a great stay. We can't wait to welcome you back!

Hi ParthaWe welcome all feedback and are sorry that you did not enjoy your stay. We are not sure what your bad experience was as you did book a room with shared bathroom.

Hi JamesThank you for leaving feedback of your stay. Unfortunately we are unable to view your reservation to see which room you occupied and look into the issues you faced. We hope that you did feed this back to the team prior to leaving? Thank you

Thanks for the great score Rebecca, we hope you'll book again.

Thanks Giovana we hope you'll stay again

Thanks Rohit We hope you'll book again!

We are sorry you do not appear to have enjoyed your stay. We would of loved to know what the issues were but thanks for the score.

Thank you for your score

Hi YazidThanks for your feedback, i've looked at the history of your booking but can't see that you had any other room type booked other than a single with shared bathroom. You should contact expedia if your confirmation stated anything other than this.

Thanks for leaving a score Jolanta

Thanks for the score, please next time do leave comments so we can find out how we could have improved. Thank you!

Thanks for the score, please next time do leave comments so we can find out how we could have improved. Thank you!