Met by a very pleasant representative who had plenty of time for us and asked us if we needed advice about travel and the local area. He gave us the feeling that nothing was too much trouble. We requested some extra blankets as it was a cold day, which were dropped off later, but we didn't need them anyway as the radiators were fully adjustable and the flat was warm. Excellent facilities in the kitchen. Both the main bed and the sofa bed were good quality and firm. Little extras were a nice touch and gave the flat a hotel feel: shower gel, soap and shampoo/conditioner in the bathroom, tissues, plenty of toilet roll, bottled water, chocolates and a tea/coffee/biscuit set. We have stayed in several 5 star London hotels and, for my money, this is superior because of the extra space to relax in.