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Reviews of Vegas Hotel

3 out of 5
Vegas Hotel
104 Warwick Way, Victoria, London, England

Reviews

6.2
Rating 10 - Excellent. 67 out of 559 reviews" "
Rating 8 - Good. 153 out of 559 reviews" "
Rating 6 - Okay. 145 out of 559 reviews" "
Rating 4 - Poor. 106 out of 559 reviews" "
Rating 2 - Terrible. 88 out of 559 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leah

Travelled with family
Me and my son stayed here just to do some sight seeing around London. The staff were really nice, we dropped our bags early and they put them in our room ready for when we got back. They were also happy to look after them after we checked out to collect before we got our train home. The room was clean, we had a good nights sleep. I would happily stay here again. Perfect, cheap and cheerful.
Stayed 1 night in Feb 2024

4/10 Poor

Ellis

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was rock hard and room very small. No housekeeping unless asked for. Staff were kind and helpful though
Stayed 4 nights in Jan 2024

10/10 Excellent

Twana

Liked: Property conditions & facilities
Very clean and reasonably priced
Stayed 1 night in Jan 2024

4/10 Poor

adam

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Paid for a double room and the bed clearly wasn’t a double, tv was so small couldn’t see it from bed and paid a lot more compared surrounding bigger branded hotels, if you are a larger person don’t book as won’t get through the doors, card machine wasn’t working properly and had to make 3 seperate payments, the gentleman on the front was helpful and the room was clean hence why got 2 stars
Stayed 1 night in Dec 2023

6/10 Okay

emma

Liked: Staff & service

10/10 Excellent

Edel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel! Great location and nice staff
Stayed 1 night in Dec 2023

2/10 Terrible

John

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dreadful lack of service
Stayed 1 night in Nov 2023

6/10 Okay

Daniela

Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Jeffrey

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room in its entirety was extremely small. No closet, no real amenities. Shower/ bathroom was tiny, my partner was unable to stand up in the shower they are 6’2in height. The bed was basically springs covered in a sheet, pillows were extremely flat. The room was clean and conveniently located to Victoria station. Decent food options in the area and east to get to places from. If you are looking for comfort or space we would not reccomend this location.
Stayed 2 nights in Nov 2023

8/10 Good

Arthur Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Not the best night's sleep.
We were in room 14. Small room with all the amenities. TV remote wouldn't work but was changed as soon as I reported the problem. Unfortunately the room directly above us had VERY squeaky floorboards and the occupants walked around throughout the night/early morning.
Stayed 1 night in Nov 2023

2/10 Terrible

Hyung

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was too small, there was no phone, it was dirty, and the bathroom was so small that I couldn't sit on the toilet bowl, so I had to sit next to it. It was the first horrible experience I've had in my life. I hope Expedia doesn't book any more horrible places like this.
Stayed 2 nights in Oct 2023

8/10 Good

Claiton

Travelled with group
Liked: Cleanliness, room comfort
Decent Stay for the Price
The hotel is in a handy location, the rooms are clean and neat, and the staff is friendly. It’s not fancy, but it’s a comfy and quiet place to sleep. The bed is good, but the small bathroom can make showering a bit tricky due to water splashing. They don’t serve breakfast, but you can get a cup of coffee. It’s an okay choice for the price, just keep your expectations in check
Stayed 2 nights in Oct 2023
Response from Tim on 6 Nov,2023
Hi, Claiton! We are glad you have taken time out to rate us highly. Having your love and encouragement, we feel blessed. Regards, Tim

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
I was a repeat customer. The hotel now is really dirty and loud and uncomfortable. The toilet we had to sit on sideways because the toilet all was so close to the wall. The door was all dented, It smelled. The water didn’t work. Moved us another room, radiator wouldn’t shut off. Extremely hot and Very inhabitable. Curtains were all ripped And filthy. Then the cleaning lady yelled at my daughter because there was a small amount mascara on the towel. Very disturbing to be yelled at like that. I will not stay again and would like my money back.
Stayed 3 nights in Oct 2023
Response from Joey on 6 Nov,2023
We are sorry to hear about your experience, Hi! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Get what you pay for but won’t be returning.
Stayed 1 night in Oct 2023
Response from Joey on 6 Nov,2023
Hi, David! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Joey

4/10 Poor

kyunghee

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Barbara on 6 Nov,2023
Sorry for the unpleasant experience you had with us. kyunghee! Thank you for notifying us, and we will surely be working for the better guest experience. Regards, Barbara

2/10 Terrible

Zak

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, unclean and flies in the room. Not for me again
Stayed 1 night in Oct 2023
Response from Joey on 6 Nov,2023
We are sorry to hear about your experience, Zak! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

2/10 Terrible

Susan

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible, tatty, run down, dirty hovel. Bathroom was mouldy with bacterial bloom on the door. The hairdryer flex was covered in mould. The room was tiny as was the bed. The mattress was only 3’9”. Only one pillow each snd no headboard as the bed was wedged tightly under the window sill. Barely room to get out of the side or around the bottom of the bed. I was not brave enough ti check under the bedding but was advised by a fellow guest that the extra ones they asked for were stained. I tried my best to reassure her that not all London establishments were as bad. Only one double plug socket, halfway up the wall at the foot of the bed. Shabby carpet. “32 inch TV” was more like 32cm. The remote control was filthy and the volume and channel selection erratic. Stair carpets relatively loose. Stairs really steep, decayed and flaking pain on the outside of the room doors. “Dining room” equally shabby, nothing like the photos. It smelled damp. The advertising photos show places set, yogurts on the table, a full continental buffet. What we got was a few rice crispies and cornflakes. On the first day the milk was completely sour. There was no sign of a dishwasher so pretty sure the cutlery and crockery were not as clean as they could be. There was a toaster, no bread. Juice glasses, no juice. The information leaflets, mostly three years out of date. This property is grossly over priced, I have stayed in much better for much less
Response from Joey on 6 Nov,2023
Hi, Susan! We are terribly sorry for the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Joey

8/10 Good

Alara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and hotel is in a good location. Only issue we had was the shower had no doors or curtain or even a border on the floor so the whole floor of the bathroom got really wet everytime we had a shower. Not sure if it was just our room but other than that everything was good.
Stayed 4 nights in Aug 2023
Response from Joey on 12 Sept,2023
Hi, Alara! We are elated to know that you liked our services. Regards, Joey

6/10 Okay

Sadam

Stayed 2 nights in Aug 2023

2/10 Terrible

Jerome

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm going through a refund battle with this property after we arrived and the shower was flooding and the bedding was still dirty and had hairs still in it and mould in the shower.
Stayed 7 nights in Aug 2023

8/10 Good

David

Stayed 2 nights in Aug 2023

6/10 Okay

Susan

Liked: Staff & service
London stay
We stayed for 1 night and it was ok, great vacinity for Victoria train and coach station.We attended the proms so very easy to walk to bus for Albert Hall.
Stayed 1 night in Aug 2023

2/10 Terrible

Charlotte

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This property was very disappointing. We have previously stayed in an OYO in Sheffield and we’re so impressed with the size of the room and the facilities it had. As a result of this, we decided to use OYO again in London. This did not offer the same experience. The rooms were so very small with a very small double bed. The rooms facilities were so basic with no wardrobes, no plugs near the bed, no bin. A communal coffee and tea area were located half way up the main stair case which meant a you had to carry a boiling hot drink to your room in a thin paper cup. The rooms smelt of damp and you had to open the window to be able to stand the smell and heat. Successively, the bedding also smelt of damp. The walls between rooms were very thin. One evening, I was awake most of the night as I could hear every word the neighbouring rooms were saying. I could even hear a hiccup. The location of this property was fantastic, and the amenities near by were excellent. I would stay here again if this was much, much cheaper. Other hotels near by are about the same price and you get a lot more space for the money. This was an expensive hotel for the conditions we stayed in.
Stayed 2 nights in Jul 2023

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent position for travelling from Victoria coach and railway station. The room was very small, but clean. Complimentary breakfast is just a bowl of cereal and tea or coffee, but there are plenty of cafes within easy walking distance. The staff were very friendly and helpful. An ideal place if you are looking for a low budget hotel, for one night.
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul,2023
Thank you very much, Carole! Delighted to know you loved our services. Keep giving us the opportunity and we assure you an amazing experience every time. Regards, Eva

4/10 Poor

June

Disliked: Cleanliness, property conditions & facilities
room smelled terrible. could easily hear people in the next room. bathroom too small, and toilet was placed in a way i couldn’t even sit facing forward because my knees touched the wall. barely any toiletries provided. no hot water for showering.
Response from Eva on 25 Jul,2023
Hi, June! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time. Regards, Eva

6/10 Okay

Michael

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Budget hotel with a great location for the stay but lacking in other areas. Basement room was very small and cupboard high on wall was difficult to negotiate around the bed in the night. Bathroom had remains of damp mould and was particularly evident in the cable of the hairdryer in the shower room. Unless the room was aired continually there was a damp smell. Breakfast very basic with cheap products.
Response from Eva on 20 Jul,2023
Thank you for your valuable feedback, Michael! As per the feedback, it seems that you are not satisfied with our services. Be assured, we will strive to make your stay pleasant whenever you revisit us next time in the future. Have a great day! Regards, Eva

4/10 Poor

Parminder

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Eva on 29 Jul,2023
Hi, Parminder! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

4/10 Poor

James

Stayed 2 nights in Jun 2023
Response from Eva on 25 Jul,2023
Hi, James! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
first room very small, could not use the toilet with the door closed, we changed rooms for the rest of stay staff very good and helpful, second room a little better, no tea or coffie in room had to go to first floor landin for a paper cup, no chairs in room to sit down as no room, no drinking glasses in room, room in need of decoration and good carpet clean, toilet/wash room sink too small to wash and shave, hair drier flex black, no plug in sink, no light working above sink, radiators in room fins at back very dusty. I booked a 3 star hotel this is not what we got I was very unhappy that I had brought my whife to stay there. will say no more
Stayed 3 nights in Jun 2023
Response from Eva on 20 Jul,2023
Something like this should not have happened, Robert! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Eva

8/10 Good

DONNA

Stayed 1 night in Jun 2023
Response from Eva on 20 Jul,2023
Hi, Donna! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

10/10 Excellent

Razida

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was incredibly helpful. Walking distance to Victoria station. Breakfast was very simple, no protein ie eggs
Stayed 2 nights in Jun 2023
Response from Eva on 20 Jul,2023
Hey Razida! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Eva

4/10 Poor

Benn

Business traveller
Disliked: Cleanliness
Unfortunately the room was very disappointing. The main light was faulty kept cutting out which made me too nervous to touch the switch, poo in toilet from previous visitor/cleaner, the room was like a prison cell, the heating didn't work, no air con, only available plug was head height but no shelf so unable to plug anything in, marks all over the carpet, no adequate wardrobe, broken and unmatching hangers, filthy above wall cupboard (uncleaned for months!), key card sporadically working.
Stayed 1 night in Jun 2023
Response from Eva on 20 Jul,2023
Something like this should not have happened, Benn! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Eva

8/10 Good

Lord

Stayed 1 night in May 2023
Response from Ava on 31 May,2023
Thanks for taking out your valuable time to rate us, Lord! We will work even harder to make your stay a memorable one :) Regards, Lisa

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Breakfast too basic.
Stayed 2 nights in May 2023
Response from Ava on 24 May,2023
Thanks for taking out your valuable time to rate us, Guest! We will work even harder to make your stay a memorable one :) Regards, Ava

8/10 Good

Mohammad

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Ava on 18 May,2023
Hi, Mohammad! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

10/10 Excellent

Eve

Stayed 3 nights in May 2023
Response from Ava on 18 May,2023
Thanks for rating us superbly, Eve! Glad to know that you loved our services :) Ava

2/10 Terrible

Angela

Stayed 2 nights in May 2023
Response from Ava on 18 May,2023
Hi, Angela! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 Excellent

Michael

Stayed 2 nights in May 2023
Response from Ava on 18 May,2023
Hey, Michael! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

4/10 Poor

adrian

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Apr 2023
Response from Ammy on 10 May,2023
Hi, Adrian! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

6/10 Okay

Imogen

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Tiny room, quite dirty. Good value for one night but I wouldn't have stayed longer than that.
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Pros and Cons
The check-in was not on time and the breakfast was plain relating to the price. The location was good.
Stayed 1 night in Apr 2023
Response from Barbara on 4 May,2023
Hello! It is so disheartening to see our respected guest unsatisfied with our facilities. We are going to rely on your feedback to ensure quality service in the future. Regards, Barbara

10/10 Excellent

Stephen

Stayed 1 night in Apr 2023
Response from Ammy on 19 Apr,2023
Thanks for the positive rating, Stephen! Hope to welcome you again soon. Regards, Noah.

8/10 Good

Bredwin

Travelled with family
Liked: Staff & service, amenities
Es muy accesible y son amables. Sin embargo, el desayuno era muy pobre y se escucha el ruido de todas las habitaciones alrededor
Stayed 5 nights in Apr 2023
Response from Ammy on 19 Apr,2023
Hola, Bredwin. Muchas gracias por estar con nosotros. Esperamos seguir contando con tu cariño y apoyo. Saludos, Tim

2/10 Terrible

Brandon

Disliked: Staff & service, room comfort
Avoid this place if you value sleep and comfort.
AVOID THIS PLACE. There was a street light that shined directly into the room, and the room curtains weren’t good enough to keep the light out. Brought this to the attention of the hotel and they didn’t do anything to fix the issue and just brushed it off. As a result I got very little sleep. There is no AC unit or fan in the rooms so it felt incredibly hot and humid the entire stay. The hotels solution is to keep your window open, but then it would get too cold in the room and the noise from the street was too loud. The beds were thin and uncomfortable and hurt my back. The photos of the rooms are very deceptive. Our bathroom was a joke- the toilet is positioned in a way that make it impossible to use due to there being absolutely no space in front of it, so to use it you have to sit sideways.
Stayed 5 nights in Apr 2023
Response from Lisa on 12 Apr,2023
Hi, Brandon! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Lisa

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Elizabeth

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
If your looking for a VERY SMALL motel - one step removed from a flop house. This is your place. it's SMALL - I mean, you can't pull your pants up in the bathroom small. You gotta turn sideways and stand in the shower to pull up your pants. Be careful not to accidentally turn the shower on in the process. Im not a large person. 5 foot 6, 165 lb. (size 8.10) and Im too big for this room. I shared it with my 6foot 220lb husband. He Did Not FIT. The bed is super small and very hard. I believe its a full. If you on a budget, and your super small this place is perfect for you. otherwise, its small and dank and smelled of mold. The Staff is super nice through - We had a 5 night reservation and left after 1 night.
Stayed 3 nights in Feb 2023
Response from Rosy on 18 Mar,2023
Hi, Elizabeth! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Rosy

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Ammy on 20 Feb,2023
Thanks for the positive rating, Dean! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Janet B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Eva on 7 Feb,2023
Hi, Janet! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

6/10 Okay

Khalid, Riyadh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Forced us to check out 10:30
Response from Ammy on 18 Jan,2023
We are extremely sorry to know this, Khalid! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was extremely convenient to Victoria underground and train station. many of our tours left from that area and it was only 0.3 miles to walk. We felt very safe walking in the area. We had a room with 2 twins and bathroom. the continental breakfast was adequate. Walls seemed thin and I worried I would be kept awake, but everyone seemed to quite down by 10 pm at the latest. Could use a hand towel in the bathroom to dry our hands
Stayed 4 nights in Dec 2022
Response from Ava on 22 Dec,2022
Thank you so much for the wonderful rating, Carrie! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ava