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Reviews of SK Heathrow Hotel

2 out of 5
SK Heathrow Hotel
31 Shepiston Ln, Hayes, England

Reviews

4.2
Rating 10 - Excellent. 3 out of 32 reviews" "
Rating 8 - Good. 5 out of 32 reviews" "
Rating 6 - Okay. 2 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 19 out of 32 reviews" "

3.8/10

Cleanliness

5.4/10

Staff & service

3.4/10

Amenities

4.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ian

Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness abysmal. The shower tray had not been cleaned and no plug for hand basin
Stayed 3 nights in Mar 2024

4/10 Poor

NAVJOT

Disliked: Cleanliness, property conditions & facilities
Shower is not working properly Cleanness is not done
Stayed 2 nights in Mar 2024

2/10 Terrible

Karl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am not usually one to complain but this place is absolutely gross and something needs to be said! You are greeted by a foul smell as soon as you walk through the door. Which wasn't anything compared to the horrendous smell in the room. The floors were sticky and the carpets look like they haven't been cleaned in over a century. The bathroom was a disaster, the toilet didn't flush and the amount of mould was terrible. The shower wasn't much better either with someone else's old plaster still stuck to the showerhead! The toilet was also loose and the lights didn't work. The walls were all stained with god knows what. Behind the bed was filthy and half the blinds were missing which doesn't help when you are trying to sleep. I stayed at this place by myself and I honestly feel sick to my stomach. Definitely the worst hotel I have stayed at. Giving this place one star is far more credit then it deserves. I hope someone reads this and doesn't make the same mistake I did by booking a room in this dreadful and disgusting place. How this place is allowed to operate like this is beyond me.
Stayed 1 night in Feb 2024

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting rooms,Damp everywhere,Never again,It was embarrassing
Stayed 1 night in Jan 2024

2/10 Terrible

Sumit

Disliked: Property conditions & facilities, room comfort
Not good to stay here
Staff is not cooperative and priceless
Stayed 2 nights in Jan 2024

2/10 Terrible

Atif

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Boback

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hayes
The condition of the building is deplorable. The first room they gave me had a broken window with no handle on a busy street. The second room they gave me was very dirty and needed major maintenance peeling walls stains on the walls and badly stained carpet.
Stayed 2 nights in Dec 2023

8/10 Good

Tony

Stayed 1 night in Nov 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are awful though guess you get what you pay for.
Stayed 1 night in Nov 2023

2/10 Terrible

Gloria

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is horrible, there is no area clean. Beds are about to fall apart, carpet and walls have stains everywhere and the bathrom is the worst. We booked for one night, and we couldn't even spend the night there. I have never seen a hotel in so poor condition. We had to find another hotel for the night. I will no recommend staying there.
Stayed 1 night in Oct 2023

2/10 Terrible

Olufunmilayo

Disliked: Cleanliness, staff & service, amenities
The room smelled awful. The shower cubicle has stench and no hot water from the wash hand basing. No towels. AC not working. Noise from the room above mine and next door kept me up until everyone got to sleep. No sound proof at all. I couldn't wait to leave at 5.30am. Not happy at all.
Stayed 1 night in Oct 2023

10/10 Excellent

Mandar

Business traveller
Disliked: Cleanliness, staff & service
poor room quality
already discussed with your team and photos shared. quality of room is not at all with photos submitted on your website by merchant. poor standard . broken window , stained walls, stained dusty carpet, broken flush making noise from toilet. unable to change room on request.
Stayed 1 night in Sep 2023

2/10 Terrible

Jeremy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Daud

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Wifi did not really work, room was incredibly hot, bathroom was outdated and a little dingy
Stayed 1 night in Jun 2023

2/10 Terrible

Manuela

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
there is nothing to like about this "hotel"

8/10 Good

Rahul

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in May 2023

8/10 Good

Gurjap

Travelled with group
Liked: Staff & service
Stayed 1 night in May 2023

2/10 Terrible

anil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
the condition of the property was very terrible...... the condition of the room, lobby and bathroom was very bad... it was merely wastage of money and time. Once, I reached there I felt sorry for my self. but I have no idea how I can cancel my booking and how my money will be refunded.... So I have no option but to stay there only. I need my money refund.
Stayed 2 nights in May 2023

8/10 Good

ayo

Business traveller
Liked: Staff & service
Mr
not very amazing but good enough
Stayed 1 night in Apr 2023

10/10 Excellent

Sukhwinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2023

2/10 Terrible

Anna Louise

Stayed 1 night in Apr 2023

2/10 Terrible

Kristine

Stayed 1 night in Apr 2023

6/10 Okay

Leah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The 3 starts are directed at the total convenience. 10 Minute walk from the train station that gets you directly into central London and a 5 minute drive from Heathrow. Free secure parking is also a great help. Unfortunately, the property is very run down inside, room/bathroom could have been cleaner and a lot of updates required. Staff were lovely and would love to return in the future to see improvement, wish all the best for the owners and staff!
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheaper for a reason
First negative was being informed that they had put me in the wrong room - having already wrongly given the same room to someone before me. My first nights sleep was interupted in the early hours by someone banging on the front door. 2nd night interupted by lots of movement and noise in the hallway - soundproofing is a definite issue. Rooms were 'clean' in terms of no litter but overall in poor condition - marks on the walls and carpet - stains/marks on bedding - furniture in poor condition - poor lighting in out dated 'ensuite'
Stayed 2 nights in Apr 2023

8/10 Good

ramiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Warner

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst UK hotel in 50 yrs among many many trips!
This was not really a hotel. More like a dirty house inside. I appreciate that the owners & managers were from India & I’ve stayed in lots of hotels in India & the US run by people from India. But this was the dirtiest ugliest hotel I ever stayed in. It was smelly & the receptionist had some kind of Indian incense burning in the room she said to make it smell better. It made it worse. I got in my room, closed the door & somehow it got locked & I couldn’t get out. The manager & receptionist together couldn’t help me get out. They finally called a third person who was maybe the owner & finally the door got opened. The bed was terrible & it smelled all night as I lay face down trying to sleep. I was sure I was getting some kind of disease doing so. Sure enough 2 days later back in the USA I got sick & it lasted for a week. I don’t know why. But it was miserable. I asked for a wake up call & they said they don’t do that. Of course, there was no phone in the room. I just didn’t trust my iPhone because I was afraid the electricity might go off during the night & I would miss my morning flight. The toilet barely flushed after several efforts. The towel rack in the bathroom was broken. The paint was ugly & well worn everywhere. The lights in the room were terrible. The TV was essentially 12” x 10” & it never really worked. Supposedly it was a hotel offer good for the money of a modest stay, but it was a nightmare. Not sure why it was on Hotels.com. It reduced your firm’s credibility!
Stayed 1 night in Sep 2022

10/10 Excellent

Yasemin

Liked: Cleanliness, staff & service, property conditions & facilities
👍👍👍👍👍👍👍
Stayed 6 nights in Dec 2023

4/10 Poor

Ryuichi

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

2/10 Terrible

Mohammad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 3 nights in Mar 2023