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Reviews of The 29 London Hotel

3 out of 5
The 29 London Hotel
29 St. Georges Dr., Victoria, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 217 out of 1004 reviews" "
Rating 8 - Good. 393 out of 1004 reviews" "
Rating 6 - Okay. 228 out of 1004 reviews" "
Rating 4 - Poor. 99 out of 1004 reviews" "
Rating 2 - Terrible. 67 out of 1004 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good although the rooms very small and there was no elevator so if you have big luggage you will need to carry it up to you room.
Stayed 3 nights in May 2024

4/10 Poor

Katherine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was not very clean… the building is old but the inside was in poor condition. Overall it just felt dirty. The staff was nice but the luggage storage did not feel safe at all. The luggage room is not locked and anyone could just walk in and have access to it. The only good thing about this place is the location!
Stayed 1 night in May 2024

8/10 Good

Grace

Liked: Amenities
Clean, cozy and in a great location close to the train station and central city. It was a small room but had everything I needed.
Stayed 2 nights in May 2024

10/10 Excellent

Edith

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a good location and close to a major tube station and bus station. The room was clean and the bathroom was nice. The luggage storage was convenient. We were able to leave our bags before checking in and after check out so we could explore London while waiting on our flights. The staff was very helpful and kind.
Stayed 3 nights in May 2024

2/10 Terrible

Lesly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was infested with bed bugs
Stayed 2 nights in May 2024

8/10 Good

Vidya

Travelled with family
Liked: Cleanliness, staff & service
Convivence
Stayed 1 night in Apr 2024

10/10 Excellent

Peter, Birmingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable bed in a lovely hotel for a good price!
Stayed 1 night in Apr 2024

2/10 Terrible

Eloise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

CLINT, SAN JUAN

Liked: Cleanliness, staff & service
Property is conveniently located for access to transportation options, such as Victoria Station and Victoria Coach Station. The cleaning staff also does a great job. My main criticism of the property is that there is no elevator. It would have been nice to have a mini fridge in the room
Stayed 10 nights in Mar 2024

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised for what is a budget option. Safe and quiet, I booked for work purposes as a single female and this was perfect. Rooms are well set up and facilities great (shower was excellent). Staff were really friendly. Really recommend.
Stayed 1 night in Mar 2024
Response from The Management on 3 Apr,2024
Dear Guest,Thank you for choosing our hotel for your stay and for sharing your experience. We're delighted to hear that you were pleasantly surprised by our budget option and found it safe, quiet, and well-equipped for your needs. Your recommendation is greatly appreciated, and we hope to welcome you back soon.Best regards,The Management

8/10 Good

Richard

Business traveller
Nice, clean and cheap
Stayed 1 night in Mar 2024

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jan

Stayed 1 night in Mar 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable location, friendly staff, clean.
Stayed 1 night in Mar 2024
Response from The Management on 7 Mar,2024
Dear Guest,Thank you for your positive feedback. We're glad you enjoyed our walkable location, friendly staff, and cleanliness. We hope to welcome you back soon.Best regards,The Management

4/10 Poor

Melissa Jade

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
WiFi does not work Holes in walls Bathroom light does not work Many plug sockets hanging off the walls Heater does work but not very well Small but as to be expected Beds are hard Dust in many places Shower was very nice though
Stayed 2 nights in Mar 2024
Response from The Management on 7 Mar,2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. Your comments will be addressed promptly to ensure a better experience for our guests in the future. We hope to welcome you back for an improved stay.Best regards,The Management

8/10 Good

Amie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice area and not far to walk to shops and food place
Stayed 1 night in Feb 2024
Response from The Management on 7 Mar,2024
Dear Guest,Thank you for your feedback. We're pleased to hear you enjoyed the area's convenience. We hope to welcome you back soon.Best regards,The Management

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
From the outside the hotel looked like it was going to be average for a solo traveller. When I arrived, I was put into a room where the door did not lock or shut properly, I asked politely to be moved. The hotel staff on reception told me I just needed to give the door a shove. I asked again to be moved, explaining that door itself, even when closed did not lock. I was moved to a different room which smelt of damp and was very cold. The bed was comfortable and the room was more like what I expected upon making the booking. The shower, however did not drain and the room took a good 20 minutes to warm up, using what I can only describe as an air conditioning unit on full heat. Throughout my stay, my room key also stopped working multiple times. At one point this left me standing at reception for 20 minutes, waiting for a member of staff to return to the desk. Overall, the stay was less than average and not at all what I expected.
Stayed 2 nights in Feb 2024
Response from The Management on 7 Mar,2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay. Your feedback will help us address these issues and improve our services for future guests. We hope to have the opportunity to welcome you back and provide a more enjoyable stay.Best regards,The Management

6/10 Okay

Eriko

Liked: Cleanliness, staff & service
I was in a little room at the top of the hotel (no lifts). Thankfully I didn’t bring my big suitcase with me because I wouldn’t have made it…
Stayed 2 nights in Jan 2024
Response from The Management on 7 Mar,2024
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the lack of lifts. Your comments will be taken into consideration for future improvements.Best regards,The Management

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 1 night in Jan 2024

2/10 Terrible

Kiran

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Amy

Business traveller
Disliked: Staff & service, amenities
Mixed feelings- when I arrived I had to wait about 10 minutes as there was no one at the front desk. My room was on the 4th floor- which was ok but there’s no lift and the stairs are steep/narrow at the top. My room was comfortable, clean enough and the bed is comfy. The bathroom shower was good quality and I have no complaints there. The vending machine downstairs was out of order so I couldn’t use that during my stay. The staff seem to mostly be sat on their phones at the front desk when they are there. Lots of building work in the rooms so it was a little noisey- old building/thin walls. Overall though the location was ideal for my visit and you pay for what you get. I would stay again for the price and location.
Stayed 2 nights in Jan 2024
Response from The Management on 7 Mar,2024
Dear Guest,Thank you for sharing your feedback. We apologize for any inconvenience during check-in and with the vending machine. We appreciate your compliments on the room comfort and bathroom quality. Your comments will help us improve our service. We look forward to welcoming you back for another stay.Best regards,The Management

8/10 Good

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London stay
Room was clean and comfortable, little and tight space between bed and bathroom door, heat does not go into bathroom so it was cold, room was somewhat cold even though the heat was turned on by front desk. Didn't like the fact that there is no elevator to get to the downstairs or upstairs rooms, my room was way downstairs. Besides those minor issues I had a great overall stay.
Stayed 1 night in Jan 2024
Response from The Management on 7 Mar,2024
Dear Guest,Thank you for your feedback. We're pleased to hear you had a comfortable stay overall. We apologize for the inconveniences you experienced, and we'll work to address them for future guests. We hope to welcome you back soon.Best regards,The Management

10/10 Excellent

jonathan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Lauriane

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The room was clean and a good size and the bathroom was good but there was no heating (in January) and the TV didn't work.
Stayed 1 night in Jan 2024
Response from The Management on 19 Jan,2024
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience you faced with the heating and TV during your stay. We'll address these issues promptly to ensure a more comfortable experience for future guests.Best regards,The Management

4/10 Poor

oluwasseun

Liked: Cleanliness
Disliked: Property conditions & facilities
The room does not have proper ventilation
Stayed 1 night in Jan 2024
Response from The Management on 18 Jan,2024
Dear Guest,Thank you for your feedback. We apologize for the ventilation issue in your room. We will investigate and address this matter to ensure a more comfortable stay for our guests.Sincerely,The Management

4/10 Poor

Valerie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only reason I have 2 stars is that the bathroom was clean, the water was nice and got, and there was a great rain showerhead. Other than that the hotel has not been kept up with, the need was awful, and the smell was disgusting. Would not recommend it stay here again.
Stayed 1 night in Dec 2023
Response from The Management on 18 Jan,2024
Dear Guest,We appreciate your feedback, and we're glad to hear that you found the bathroom clean and the water temperature satisfactory. We apologize for any issues you encountered with the overall condition of the hotel. Your comments will help us make improvements for the future.Sincerely,The Management

8/10 Good

Loretta

Stayed 5 nights in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money and very well finished for the price
Stayed 1 night in Dec 2023
Response from The Management on 18 Jan,2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be great value for money and well-finished. We hope to welcome you back in the future.Best regards,The Management

6/10 Okay

Corey

Liked: Staff & service
Less than I hoped for
It was comfortable enough for just crashing one night. The showers (mine and travel buddy) do not drain. The white walls and doors do not look clean. The carpet is frayed at the baseboards.
Stayed 1 night in Dec 2023
Response from The Management on 18 Jan,2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address the drainage and cleanliness issues to ensure a better experience for our guests.Best regards,The Management

10/10 Excellent

Davinder

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Stefan

Stayed 1 night in Dec 2023

4/10 Poor

Agron

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff tried to be helpful but they didn't know much about the area. There was to sofas in reception , probably the dirties I have seen on my life (we almost walked out once we seen them but we had paid and was verylate to find another hotel at that time. The mattress, towels, walls had stains on them so not happy. The bathroom and shower were renovated sa was nice. The air con was fixed and could not be set on the temperature that you wanted so it was quite cold at times. The place needs a deep clean and renovation. The location is central and accessible to many attractions.
Stayed 1 night in Nov 2023
Response from The Management on 18 Jan,2024
Dear Guest,We appreciate your feedback and apologize for the cleanliness issues you encountered during your stay. We will address these concerns to ensure a better experience for our future guests. Thank you for your understanding.Sincerely,The Management

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room temperature was locked at 26 Celsius and was too warm
Stayed 1 night in Nov 2023
Response from The Management on 18 Jan,2024
Dear Guest,We apologize for the inconvenience you experienced with the room temperature. We will ensure better temperature control for future guests. Thank you for your feedback.Sincerely,The Management

6/10 Okay

alex

Stayed 2 nights in Nov 2023

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was in the basement and very run down. The bed was so small my feet were over the end of it. The hairdryer had exposed cords on it, the sink was dirty, the floor had holes in with carpet over.
Response from The Management on 18 Jan,2024
Dear Guest,We're truly sorry to hear about your disappointing experience with the room. Your feedback is valuable, and we will address these issues to improve the quality of our accommodations. Thank you for bringing this to our attention.Sincerely,The Management

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just good at what it does
Hotel warm quiet and friendly, as with its type no lift but stairs are easy and plenty of signs. I didn't have breakfast as out to early
Stayed 1 night in Nov 2023
Response from The Management on 18 Jan,2024
Dear Guest,Thank you for your kind words about our hotel. We're delighted to hear you had a warm, quiet, and friendly stay with us. We understand breakfast timing can vary, and we hope to welcome you back in the future.Warm regards,The Management

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Hotel was very tidy and well maintained. The staff at the front desk were very helpful and welcoming. Very good value for money! Really convenient location in a nice neighbourhood also
Stayed 1 night in Nov 2023

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet handy location
Stayed 1 night in Nov 2023
Response from The Management on 12 Nov,2023
Dear Guest,We appreciate your feedback. It's great to know that you found our location convenient and quiet. Should you decide to visit us again, we'll strive to make your stay even better.The Management

8/10 Good

Kei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Rebecca

Stayed 1 night in Oct 2023

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Hotel is in bad shape, floor was not cleaned properly. Bed had bed bugs. You can hear rats running across the floorboards under and above you.
Stayed 1 night in Oct 2023
Response from The Management on 12 Nov,2023
Dear Guest,We deeply apologize for the unsatisfactory experience you had during your stay. This is not the standard we strive to uphold. We take your feedback seriously and will investigate and address these issues promptly. Your comfort and well-being are of the utmost importance to us.Sincerely,The Management

8/10 Good

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night and was perfect for us. Very nice and clean area of the city. Great breakfast and clean.
Response from The Management on 12 Nov,2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you enjoyed your short stay with us and found our location, breakfast, and cleanliness to your satisfaction. We hope to welcome you back in the future.Best regards,The Management

10/10 Excellent

Joao

Stayed 1 night in Oct 2023

4/10 Poor

Ching

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It is raining in the bathroom.
The water was dripping like raining. Unbelievable, the guy said he will get fix within 15mins, but it rains like 30mins. In the end, I had to stayed in my friends' apartment sofa. I am mad about the whole situation.
Stayed 1 night in Oct 2023
Response from The Management on 12 Nov,2023
Dear Guest,We sincerely apologize for the inconvenience you experienced with the bathroom issue during your stay. This is not the level of service we aim to provide, and we deeply regret the inconvenience it caused you. We appreciate your feedback, and we will work diligently to address and rectify such issues in the future.Kind regards,The Management

2/10 Terrible

Cheryl, DUFFYS FOREST

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SO over priced ! Rooms are very tiny and limited room supplies - no washers, no S & C, no fridge, no tissues. The wifi is dreadful and when complained to front desk it’s a flat sorry about that with no action taken to fix anything. Wifi router has sticky tape all over it, the bathroom was so small you have to dry yourself in bedroom. Hotel is in serious need to renovation, won’t mention the disgusting stained leather sofas in the foyer!! Almost AUD $400 a night - there has to be better than this!
Response from The Management on 12 Nov,2023
Dear Guest,We appreciate your feedback and regret to hear about your less-than-satisfactory experience. Your comments have been duly noted, and we will use them to improve our services. We apologize for any inconvenience and appreciate your candid review.Kind regards,The Management

8/10 Good

David, Cedar City

Liked: Staff & service, amenities
It was a nicely kept building in a quiet neighborhood. The hotel itself was slightly above average in terms of cleanliness, but could've used some additional work in that area. They put me in a basement room, which was fine, but I actually knocked my head on the ceiling going downstairs (and I'm not particularly tall). Staff was generally friendly, though a bit standoffish.
Stayed 1 night in Oct 2023
Response from The Management on 12 Nov,2023
Dear Guest,Thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback and will use it to make improvements. We apologize for any inconveniences you experienced and hope to provide you with a better experience in the future.Best regards,The Management

6/10 Okay

iain

1 night stay near Victoria station
We selected the hotel for location close to Victoria train & bus station. Room was in the basement which wasn’t ideal nor communicated Reasonable value for money budget hotel
Stayed 1 night in Oct 2023
Response from The Management on 12 Nov,2023
Dear Guest,Thank you for choosing our hotel for your stay near Victoria station. We appreciate your feedback and hope to serve you better in the future.Best regards,The Management

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Shouldn’t have work be
There was work being done the whole day so all we could here was drilling. In the room next to us.
Stayed 1 night in Sep 2023
Response from The Management on 12 Nov,2023
Dear Guest,We apologize for the inconvenience caused by the ongoing construction work during your stay. Your feedback is important to us, and we will take steps to minimize such disruptions in the future.Best regards,The Management

10/10 Excellent

Akhil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023