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Reviews of Wimbledon South by Allô Housing

3 out of 5
Wimbledon South by Allô Housing
294 Franciscan Rd, London, England

Reviews

6.0
Rating 10 - Excellent. 6 out of 40 reviews" "
Rating 8 - Good. 12 out of 40 reviews" "
Rating 6 - Okay. 8 out of 40 reviews" "
Rating 4 - Poor. 4 out of 40 reviews" "
Rating 2 - Terrible. 10 out of 40 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Location was very good but the only down side is if there’s a problem there’s no reception on site.
Stayed 7 nights in Feb 2020
Response from Customer Care Team on 24 Feb,2020
Dear Guest, Thank you for sharing this review with us. We are happy that you have enjoyed your stay with us and we look forward to your next visit. Kind regards, Your Customer Care Team

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities
Stayed 12 nights in Feb 2020
Response from Customer Care Team on 24 Feb,2020
Dear Guest, Thank you for sharing this review. Can you please provide us with more information regarding the issues you had during your stay in order to act accordingly. Kind regards, Your Customer Care Team

6/10 Okay

Pat

Travelled with family
Disliked: Cleanliness
Cheap price but disappointing on the basics
Although this property was very close to the family event we were attending and was very cheap, we were still a little disappointed. At a basic price you don’t expect much, but loo rolls really are a minimum requirement (none in either room we rented) and some basic shower/hair gel would be nice.
Stayed 1 night in Feb 2020
Response from Customer Care Team on 17 Feb,2020
Dear Pat, Our guests' comments provide us with an opportunity to see our property through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Your Customer Care Team

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not have enough space to write about this particular hotel. Please go and see this place if can before you pay. I will not upload pictures of the room I walked in and out. I did not stay in the room.
Stayed 1 night in Dec 2019
Response from Customer Care Team on 16 Dec,2019
Dear Adrian, Although we are quite surprised and dismayed by the content of your review regarding your holiday at our property, please rest assured that your comments have been taken onboard and revised by the entire Management team. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons. Kind regards, Your Customer Care Team

8/10 Good

Jeanie

Business traveller
complicated check in
There is a very complicated system for checking in as you have to send ID and a recent photo (even though it was a photo ID??) and the link they sent would not work so I had to contact them several times (because the first time they just resent the broken link...). The kitchen is a bit grim.....
Stayed 1 night in Nov 2019
Response from Customer Care Team on 10 Dec,2019
Dear Jeanie, We appreciate you reaching out on Expedia to notify us of your concerns related to your recent stay at our property and we want apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Kind regards, Your Customer Care Team

6/10 Okay

Sarah

Disliked: Cleanliness
Stayed 1 night in Oct 2019
Response from Your Customer Care Team on 28 Oct,2019
Dear Sarah, Thank you for sharing this review, we are sorry that your stay with us was not as good as you wanted to be, can you please let us know if you have any issues during your stay in order to understand a little bit more what needs to be improve. Kind regards, Your Customer Care Team

4/10 Poor

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I liked its convenience for where I was going. I disliked the absence of any soap or shower gel in the bathroom. I disliked the fact that there was a TV, but it didn't work: it was not tuned in or connected properly to an aerial. I strongly disliked the pre-checkin intrusiveness, requiring submission of personal data, and claiming "it's the law". It is not. Don't insult your guests by making false claims like this. I don't trust them with my personal data and I don't see why I should have to, either. There was no warning of this in advance on the expedia site: if there had been, I would not have booked. As it is, I will not use this provider again.
Stayed 1 night in Oct 2019
Response from Customer Care Team on 21 Oct,2019
Dear Guest, We appreciate you reaching out on Expedia to notify us of your concerns related to your recent stay at our property and we want to apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Kind regards, Your Customer Care Team

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
will my stay at room 4 was ok but terrible in 5 door lock not friendly was so congested
Stayed 5 nights in Oct 2019
Response from Customer Care Team on 7 Oct,2019
Dear Guest, Thank you for sharing this valuable information with us and with Expedia. We are sorry that your experience with us was not pleasant at all, we really hope you can give us a second chance to show you our true level of hospitality. Kind regards, Your Customer Care Team

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location, close to Tooting Broadway Tube Station. There was alot of noise from above floors if you're staying on the bottom floor.
Stayed 3 nights in Sep 2019
Response from Customer Care Team on 30 Sept,2019
Dear Guest, We are happy that you have enjoyed your stay with us, we have taken note of your comments about the noise and we have forward to our Management Team for Future Improvements. Once again we thank you for your time and we look forward to your next visit. Kind regards, Your Customer Care Team

4/10 Poor

Verified traveller

Stayed 26 nights in Aug 2019
Response from Customer Care Team on 30 Sept,2019
Dear Guest, Thank you for sharing this review with us, can you please give us some moe information about the issues during your stay in order to understand the areas to improve. Kind regards, Your Customer Care Team

6/10 Okay

Anne D.

You get what you pay for
The property on arriving is a bit grubby on the outside. A luck of paint wouldn't go a miss. The carpet goung upstairs should be replaced it's filthy and the small shower should be ripped out it's a disgrace. Our room was a large one and the bed was clean. The kitchen was well equipped but we decided to eat out at all times. This property needs a LOT of TLC. Anne Ireland
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Accesible to all shops and we got a front parking of our car the only thing we did not like is the front door key because we hardly open the door the door key is dodgy and we need to knock at the door for us to let me in and its good somebody hers us and open the door for us
Stayed 1 night in Sep 2019
Response from Customer Care Team on 24 Sept,2019
Dear Guest, Thank you for sharing this comments with us and with Expedia readers. We have forward your comments about the keys to our Maintenance Team in order to investigate the issue. On the other hand we are happy that you enjoyed your stay with us and we look forward to your next visit. Kind regards, Your Customer Care Team

4/10 Poor

Janet H.

Disliked: Cleanliness
Cheap and not so cheerful!
Unable to access the property as given the wrong Key code combined with the wrong address. Had to phone customer service to get in....good job someone was available to answer the phone. The shower was a mouldy with a shower door that would not open and a constantly dripping shower that kept us awake all night. The cold water taps x 2 were little more than dribbles. No tea towels to dry the pots and no dishcloth. No washing up bowel but I believe that this is a Northern thing! and no plugs for either the kitchen or bathroom sink. The stair carpet was filthy. I could go on....
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and close to all amenities
Stayed 1 night in Aug 2019
Response from Customer Care Team on 20 Aug,2019
Dear Guest, Thank you for this amazing review, we are very happy that you enjoyed your stay with us and we look forward to your next visit. Kind regards, Your Customer Care Team

10/10 Excellent

Edith

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Customer Care Team on 23 Jul,2019
Dear Edith, Thank you very much for sharing this review with us and with Expedia readers. We are very happy to know that you enjoyed your stay with us and we look forward to your next visit. Kind regards, Your Customer Care Team

2/10 Terrible

John M.

Disliked: Cleanliness
Give this place a miss, unless you have a fondness for bedsits
After a booking in process which was akin to joining the Secret Service and suddenly finding that we were in a different property to the one advertised, we climbed up the narrow stairs to what amounted to a small hotel room, but without any of the facilities. We weren't too bothered, as we were basically going to just sleep there, on our two night stay. Unfortunately sleep was very difficult due to the property's alarm going off randomly, particularly during the night. It was so bad that one of the guests took matters into their own hands and smashed the unit, There was no resemblance to the pictures shown on the website. There is no parking, but we managed to get parked, through Just Park, for £20, just a few hundred yards away. The kitchen area was okay, unless you happened to be the poor sods in Room 1, who had to walk through it, to get to their room. Safe to say we won't be returning!!
Stayed 2 nights in Jul 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with this place, would stay again.
Quick response, clean room, good location
Stayed 2 nights in Jul 2019
Response from Your Customer Care Team on 15 Jul,2019
Dear John, First and foremost we would like to thank you for the praising review you shared following your recent visit to our property, and we are delighted to read that we were able to match your expectations. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

8/10 Good

jenelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, bathrooms and kitchen cleaned daily. Easy access out of hours. Really great for budget conscious traveler. I found it quiet and well appointed. Bed comfortable.
Stayed 7 nights in Jul 2019
Response from Customer Care Team on 15 Jul,2019
Dear Janelle, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Thank you once again for making us your choice and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

6/10 Okay

Verified traveller

Liked: Staff & service
So-so - not the best
The place was a little tired. The kitchen area wasn't that clean and the shelving was old and falling off the hinges in some places. Not quite the quality we were expecting. Location was good and check-in process was easy.
Stayed 1 night in Jul 2019
Response from Customer Care Team on 12 Jul,2019
Dear Guest, We appreciate you reaching out on Expedia to notify us of your concerns related to your recent stay at our property and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like the photos. Described as Wimbledon South but located in Tooting. Very basic house share. Much more like a cheap student house. So bad that partner refused to stay as she didn't feel safe so had to drive home.
Stayed 1 night in Jul 2019
Response from Customer Care Team on 8 Jul,2019
Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to our property, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Regarding your comments about not feeling safe, we want to assure that our property is very safe and we never had any issues. Kind regards, Your Customer Care Team

8/10 Good

Jada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Customer Care Team on 8 Jul,2019
Dear Jada, Thank you for the time you spend sharing your impression with us and with Expedia readers, we are very happy you enjoyed your stay with us, look forward to your next visit. Kind regards, Your Customer Care Team

8/10 Good

Paul M

Liked: Cleanliness, room comfort
comfortable and clean.
Check in was a bit involved but accommodation was comfortable and clean.
Stayed 2 nights in Jun 2019
Response from Customer Care Team on 8 Jul,2019
Dear Paul, Thank you for sharing your impressions with us and with Expedia readers, we have taken note about your comments regarding the check in for improvement. Looking forward to your next visit. Kind regards. Your Customer Care Team

2/10 Terrible

NA

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The real situation of the property is far behind what was posted on the website and the rank given to this apartment is overrated. The apartment is very dirty and in bad conditions.
Stayed 1 night in Jun 2019
Response from Customer Care Team on 27 Jun,2019
Dear Guest, Although we sincerely regret reading that your stay at our property fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. please rest assured that your comments have been taken onboard and revised by the entire Management team Kind regards, Your Customer Care Team

4/10 Poor

Sergio

Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap and nasty
In a true case of you get what you pay for, this stay was cheap and nasty. This is not a hotel, so don't get fooled. This is a converted house with multiple rooms that lock up. The check-in process is laborious and you are required to upload your passport as well as a selfie before they give you the code that unlocks the safety box housing your keys. This can be tricky when you're traveling for business and constantly on the go. There was no mention of this in the listing. Our room was on the ground floor wit a view of the bins directly outside our window. Our bathroom was covered in mold and we arrived to a slug crawling up the wall of our bathroom. The bathrooms (or at least ours) was nothing like the images on the listing. The high street only 2 blocks away has some great restaurants and bars and the tube ride into the center of London is only 45min from Tooting Broadway Station - a 5 min walk from the accommodation
Stayed 2 nights in Jun 2019
Response from Customer Care Team on 21 Jun,2019
Dear Sergio, Although we sincerely regret reading that your stay at our property fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. As our property does not have a check in clerk or a recepction we need to ask the guest to validate the information in order to get access to the property. Regarding the cleaning rest assure your comments will be forward to our management team in order to take actions. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future. Kind regards, Your Customer Care Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Customer Care Team on 21 Jun,2019
Dear Guest, Sorry you had such a bad experience with us, can you please give us some more information from the issues in order to improve them Kind regards, Your Customer Care Team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Customer Care Team on 7 Jun,2019
Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our property, and we thank you for your kind recommendation to Expedia’s readers . Kind regards, Your Customer Care Team

6/10 Okay

Arlington, Nassau Bahamas

Business traveller
It was not as reptesented in pictures it was small and very poorly laid out. Was VERY DISAPOINTED .
Stayed 3 nights in Apr 2019
Response from Customer Care Team on 4 May,2019
Dear Arlington, Our guests' comments provide us with an opportunity to see our property through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience. We would passed your comments to our management department in order to check this issue as soon as possible. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Allo Housing, Customer Care Team on 17 Mar,2019
Dear David, Thank you very much for sharing this great review of your recent stay at Wimbledon South. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We look forward to seeing you soon back! Best regards,

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Cristina, Customer Care Team on 6 Mar,2019
Dear David, We take pride in giving outstanding service to every guest here at Allo Housing. We are happy to hear that your visit was no exception, thanks for leaving this wonderful review! We look forward to welcoming you back! Best regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great studio flat in an ideal location.
Very nice stay, kitchenette area was a bonus, microwave, hob and fridge were very handy. Easy entry access, and location was ideal for my business.
Stayed 4 nights in Feb 2019
Response from Allo Housing, Cristina, Customer Care Team on 23 Feb,2019
Dear David, Thank you for the review! At Allo Housing, we appreciate it when our guests take the time to leave a review about their stay with us! We are glad you experience was fully satisfactory, and hope to welcome you back sometime soon! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, will definitely stay here again on my next trip.
Stayed 7 nights in Feb 2019
Response from Cristina, Customer Care Team on 12 Feb,2019
Dear guest, We take pride in giving outstanding service to every guest here at Allo Housing. We are happy to hear that your visit was no exception, thanks for leaving this wonderful review! We look forward to welcoming you back!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Stayed 3 nights in Feb 2020
Response from Customer Care Team on 20 Feb,2020
Dear Guest, Thank you for sharing this review, can you please provide us with some more information about the issues that you had during your stay in order to understand a little bit better this lower score and improve our service. Kind regards, Your Customer Care Team

8/10 Good

Julita

Stayed 4 nights in Dec 2019

6/10 Okay

Maria

Disliked: Staff & service
Decepcionante
Un check in pésimo. Llegamos a las 19.00, no había nadie para recibirnos. Llamamos por teléfono al número que facilitaban, el teléfono aparecía apagado y nos veíamos en la calle. Nos pusimos en contacto con Hoteles.com y a ellos tampoco les respondían. Después de un rato conseguimos ponernos en contacto con los dueños del apartamento, no sabíamos cuál era nuestro apartamento, y al parecer tienen dos edificios cogidos, tienes que adivinar cuál de los dos es el tuyo. El apartamento no estaba mal, un poco viejo para mi gusto y nada que ver con las fotos. El agua de la ducha no tiene fuerza. No recomendaría este apartamento
Stayed 3 nights in Dec 2019
Response from Customer Care Team on 16 Dec,2019
Dear Maria Although we sincerely regret reading that your stay at our property fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. however we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the information reported. As you know this is not a hotel that is why from the moemnt you made the reservation we send you a validation link that you needed to complete in order to receive the check-in instructions. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Kind regards, Your Customer Care Team

2/10 Terrible

Hemmer F.

Disliked: Cleanliness
No keys in the safe box, no one answering when I am arriving even on the emergency number
I wanted to do my checkin at 9pm as it was planned. The safety box was already opened, there was no key I couldn’t access my room, the door was closed I knocked no one answered I called many times and sent an email no one cared. This place is just to avoid. DON’T BOOK A ROOM THERE THAT’S A SCAM
Stayed 1 night in Nov 2019

6/10 Okay

Elisabeth, København

Travelled with family
Liked: Cleanliness, staff & service
God pris. Hyggeligt område. Slidt madras. Antenne uden dækning i regnvejr.
Stayed 3 nights in Oct 2019
Response from Customer Care Team on 14 Oct,2019
Dear Elisabeth, Thank you for sharing this valuable feedback with us and with Expedia readers, we know that we still have somethings to be improve and your comments will help our team in achieve this goals. Once again we thank you for your time and we hope you can visit us again in the future. Kind regards, Your Customer Care Team

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Customer Care Team on 30 Sept,2019
Dear Guest, We are thrilled that you have enjoyed your stay with us and we look forward to your next visit. Kind regards, Your Customer Care Team

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir bekamen keinen Code für das Appartment und mussten die erste Nacht auf der Straße verbringen. Und da mit einem Kind
Stayed 4 nights in Jun 2019
Response from Customer Care Team on 27 Jun,2019
Dear Guest, Thank you for your message, we are very sorry for the inconveniences, we have to check what happen the codes are send automatically to our guest on the day of the arrival if they have complete the validation link. Kind regards. Your Customer Care Team

8/10 Good

Rosalia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 10 nights in May 2019
Response from Customer Care Team on 6 Jun,2019
Dear Rosalia, Thank you for sharing this review with us and with Expedia Readers. Looking forward to your next visit. Kind regards, Your Customer Care Team

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location / the cleaning area and the quite place / I did not like the communication with Expedia at all because they just gave me the code to get the keys just after I called the customer service or what happened if I didn't !!! Need to be improved for sure !!! In general we really enjoyed our stay and I recommend the place
Stayed 4 nights in Apr 2019
Response from Customer Care Team on 4 May,2019
Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Regarding your comments about the communication with Expedia we are working on it to improve the service and Expedia is aware of the importance of having all the guest information. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.