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"1 of 6 elevators working for floors 1-15. Took almost 10 mins to get one to floor 10. 5 mins to get one going down and hit every floor"

"Wonderful staff! They did their best to make our stay a great one, though they were very limited by the run-down property. There is no central AC/heat and our window unit was in terrible condition and duct-taped to the windows. It made a horrible noise when on, so we couldn't keep it on while we slept. We were offered another room when one became available, but it required us to be there at noon on one of the days and we were out and about with plans so it wasn't feasible. The location is great for walking to Times Square and broadway but be sure to consider the noise and light at night. Large blinds did nothing to help with the light at night and closing them means closing off the window AC."

"Beds are comfortable "

"This is a perfect space with spacious rooms especially for couples"

"Room was decent with a few "

"Great location. Very clean. Staff was very nice and helpful. Best water pressure I've ever had at a hotel (that's important to me) and the water temperature was excellent."

"They allowed us to leave our bags after check out."

"Being an honors member has its perks! Always pleased with the amenities and the room upgrade for the weekend was especially appreciated thank you again and be back soon!"

"The check in process was horrible. The receptionist wasn’t friendly. If you didn’t ask her questions you would be confused because she wasn’t giving out formalities of the location. You had to be fully aware of the process before walking up. I alerted the management that she was very unkind and not friendly nor helpful. He was very apologetic, but that was completely it. I would not rebook with them the parking was horrible as well. She explained to me I should’ve read the fine print. WOW."