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Reviews of Enchanté Boutique Hotel

4 out of 5
Enchanté Boutique Hotel
1 Main St, Los Altos, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 184 out of 235 reviews" "
Rating 8 - Good. 33 out of 235 reviews" "
Rating 6 - Okay. 13 out of 235 reviews" "
Rating 4 - Poor. 2 out of 235 reviews" "
Rating 2 - Terrible. 3 out of 235 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marinilka, Bellevue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Enchante is a hidden jewel. Luxury at its best; and impecably decorated. Perfection. The rooms are magnificent. We didn’t try the dinner, but the breakfast that was included is sub-par. The croissants were terrible and being a French hotel we expected something better. Overall, we will definitely return.
Stayed 1 night in May 2024

10/10 Excellent

Mark, Fort Collins

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific place and stay!
Stayed 1 night in May 2024

10/10 Excellent

Debra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are always welcoming and helpful here.
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with a good staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Joan

Stayed 1 night in Apr 2024

10/10 Excellent

Barbara

Stayed 2 nights in Mar 2024

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were excellent
Stayed 2 nights in Mar 2024

8/10 Good

Andy

Liked: Cleanliness
Ok. Convenient location. Service was meh
Stayed 2 nights in Feb 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy staying at this hotel. Staff is attentive and friendly and the rooms are comfortable and well appointed. I’ll be back!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The physical plant was charming and comfortable and the staff was very attentive and friendly!
Stayed 4 nights in Jan 2024

6/10 Okay

Ekaterina

There was unpleasant smell in the bathroom. Wifi quality is terribly low. Breakfast was very basic, extra charge for the coffee.
Stayed 2 nights in Jan 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet could be better
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service
The Hotel is small but well located in town. The room was clean but a bit crowded with perhaps too much furniture. We did like the late afternoon wine and cheese plate which was delivered to our room. What we did not appreciate is that apparently the heating and air conditioning systems are centralized so there is no ability for the guest to control the temperature.....our room was too warm and uncomfortable for both my wife and myself. Not certain we would return......
Stayed 1 night in Dec 2023

10/10 Excellent

Zev, Fremont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay enjoyed ourselves specially My girlfriend She loves anything french and this rose to ultimate french experience
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very comfortable stay. We enjoyed our stay would definitely stay there again.
Stayed 1 night in Nov 2023

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here! From the friendly staff to the fireplace in the room, to the incredibly soft sheets - it was amazing. I usually have a hard time sleeping at hotels, but I fell asleep almost instantly here. So, so nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The complimentary glass of wine in the evening.
Stayed 1 night in Oct 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt the hotel was a lovely slice of Paris. The manager very lovely person. Wonderful breakfast and the coffee superb. Looking forward to a return visit Beth and Dug
Stayed 1 night in Oct 2023

10/10 Excellent

Alaric

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute.
Stayed 1 night in Sep 2023

10/10 Excellent

Cecilia

Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not very enchanting
The staff at Enchanté Boutique Hotel are very nice and did a great job. Checked-in with a friendly person and all the staff I encountered were helpful and nice. Sadly, my room had a broken faucet and when the staff fixed it, a terrible sewer smell came out and it gave me a headache. I had to move rooms at 2:30am. The staff was quick to resolve it, but offered nothing for my troubles and ultimately I did not sleep well. The beds are very hard. The hotel is only 7 years old but does have a "old world" feel about it. They offered old/antique desks. Breville coffee makers with sugar/cream packets. The building is beautiful and offers a wonderful outdoor patio and located right in Los Altos downtown and is the only hotel in town, I believe. Easy to walk around the little town and enjoy the shops. Their complimentary breakfast included a fresh scone, and that was PHENOMENAL. The other food I ordered and paid for was an omelette and it was "ok". Lattes were terrible but the brewed coffee was pretty good. They did offer free parking just across the street. Cost $320/night felt overpriced based upon the quality of the amenities they offered but the staff is very nice. Not sure I will return.
Stayed 1 night in Sep 2023

10/10 Excellent

John, Longmont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky boutique hotel. Very friendly and helpful staff.
Stayed 2 nights in Sep 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect wedding night
This is a beautiful Paris inspired boutique hotel. We had reserved a deluxe room that was perfect for our wedding night. The breakfast the next morning was delicious. Highly recommend staying here if you are in the Los Altos area.
Stayed 1 night in Sep 2023

10/10 Excellent

Jan

Stayed 1 night in Sep 2023

6/10 Okay

Carlo

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Hai, Sherwood Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you didn’t already know that you’re in Los Altos, you would swore you were in France when staying here. The attention to details in making this hotel as authentic as possible is commendable. Great location on Main St. With ample of free parking and access to all the shops and bars and restaurants of Los Altos. Our room was well appointed, clean, cosy and has good sound proofing. Best part of the stay was the ability to converse with Christian, our front desk manager, in fluent French and his attention to my wife’s needs and comments. Genuine and generous hospitality! We wouldn’t hesitate to return here should the need arise in our travel.
Stayed 2 nights in Sep 2023

10/10 Excellent

Angus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, enjoyed sitting with a glass of wine on the patio in the evening sunshine before walking to dinner downtown.
Stayed 1 night in Aug 2023

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing not perfect was the Internet service. There was a known problem according to staff, WiFi was not providing net access for some phones. Seemed to work for IOS devices while refusing to work for at least some Android devices.
Stayed 6 nights in May 2023

10/10 Excellent

MICHAEL, TACOMA

Stayed 2 nights in Aug 2023

2/10 Terrible

Robert

Stayed 1 night in Aug 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming and well appointed. Definitely did not feel like a motel lodge. The front desk and breakfast staff were so pleasant. We definitely enjoyed the glass of wine when returned in the evening. The surrounding town with cute cafes and restaurants was a plus when tired of driving.
Stayed 2 nights in Jul 2023

10/10 Excellent

Darby

Stayed 5 nights in Jul 2023

10/10 Excellent

RONALD

Stayed 1 night in Jul 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Susan

Stayed 1 night in Jun 2023

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and pleasant
Stayed 1 night in Jun 2023

8/10 Good

Eran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely studio room with an electric fireplace and a very comfortable bed. Quiet hotel with easy walking to banks, shops, cafes & transit. No microwave in the room, but staff kindly brought up hot water for tea as needed.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular Staff
The staff Erika in particular was spectacular as usual. Never does less than way and above expectations. Wonderful stay.
Stayed 1 night in May 2023

10/10 Excellent

paola

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Francesca, Kihei

Stayed 1 night in Feb 2023

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property was exceptional including the staff, the accommodations, the amenities and the restaurant. Thank you fir a wonderful travel experience.
Stayed 1 night in Mar 2023

6/10 Okay

Rita

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023