Dear Tracy, Thank you for your feedback on the Sheraton Fairplex Hotel & Conference Center. We are glad to hear that you loved our property and found it well-maintained for your visit to the Claremont Colleges. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.Griselda Amezcua - Director of Front Office

Dear Jason, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. However, we have noted your comments about staffing issues at our dining area, and we will pass along your comments appropriately. It was our pleasure hosting you at the Sheraton Fairplex Hotel & Conference Center; we hope to see you again soon. Griselda Amezcua - Director of Front Office

Dear Dawn, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton Fairplex Hotel & Conference Center; we hope to see you again soon. Griselda Amezcua - Director of Front Office

Dear Lorena, Thank you for the excellent review of your stay at the Sheraton Fairplex Hotel & Conference Center. We are pleased you found our location near the adjacent Fairplex to be ideal for your plans. While we are glad you were able to unwind in our comfortable rooms, we regret you were not entirely satisfied with the quality and condition of our accommodations. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience, and we have taken note of your comments as we continue to monitor our property's condition and plan for future upgrades and changes. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Griselda Amezcua - Director of Front Office

Dear Roxy, We are thrilled you had an excellent stay at the Sheraton Fairplex Hotel & Conference Center, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Griselda Amezcua - Director of Front Office

Dear M. Bracamontes, Thank you for staying at Sheraton Fairplex Hotel & Conference Center. We enjoyed your kind comments about our fresh and clean accommodations. We appreciate your feedback and hope you will revisit the next time you visit Pomona.Griselda Amezcua - Director of Front Office

Dear Israel, Thank you for sharing your feedback with us. We are sorry to hear that you felt our property needed updating. We value your comments and will take them into consideration for future improvements and updates. We also apologize for the issues you faced with the air conditioning unit. We will pass on your comments to our maintenance team to ensure that it is working properly. We appreciate your choosing our hotel and hope that you will give us another chance to provide you with the exceptional experience that we strive to offer every guest.Griselda Amezcua - Director of Front Office

Dear Juan, Thank you for your outstanding rating. We are glad we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience and look forward to many more visits to the Sheraton Fairplex Hotel & Conference Center. Griselda Amezcua - Director of Front Office

Dear Karen, Thank you for choosing to stay with us at the Sheraton Fairplex Hotel & Conference Center. We are glad to know you overall had a pleasant stay and that our well-appointed accommodations enhanced your time with us. That said, we regret not meeting all of your expectations and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your patience and look forward to welcoming you again.Griselda Amezcua - Director of Front Office

Dear Hans, Thank you for the wonderful rating for Sheraton Fairplex Hotel & Conference Center. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Griselda Amezcua - Director of Front Office

Dear Joseph, Thank you for rating your stay at the Sheraton Fairplex Hotel & Conference Center. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Griselda Amezcua - Director of Front Office

Dear Cindy, Thank you for choosing the Sheraton Fairplex Hotel & Conference Center and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future.Griselda Amezcua - Director of Front Office

Dear Jeff, Thank you for choosing the Sheraton Fairplex Hotel & Conference Center. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Griselda Amezcua - Director of Front Office

Dear Laura, Thank you for sharing your feedback with us. We are pleased to hear that you found the Sheraton Fairplex Hotel & Conference Center to be very nice overall. However, we apologize for the inconvenience you experienced with the room service from the restaurant. It is disappointing to hear that there was a delay in getting your food, and we regret that the order was not accurate. Please know that this is not the standard of service we aim to provide, and we understand the frustration it caused. Your comments will be shared with our restaurant team to address the issues you encountered and to ensure that improvements are made to our room service process. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more enjoyable dining experience in the future.Griselda Amezcua - Director of Front Office

Dear Dayo, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at the Marriott Boston Quincy. We hope to have the pleasure of doing so again on your next visit to the area.Best Regards, Kimberly Greene General Manager

Dear Fredy, Thank you for sharing your feedback. We value our guests' experience, and we are delighted to know that our hospitality and great service exceeded your expectations. We hope you will consider the Sheraton Fairplex Hotel & Conference Center your home away from home when your travels bring you back to the area.Griselda Amezcua - Director of Front Office

Dear Gloria, Thank you for the high rating of Sheraton Fairplex Hotel & Conference Center. We are glad you had a pleasant time with us and that you loved our well-maintained accommodations. Having said that, we regret not meeting some of your expectations, and we will share your comments appropriately as we are continually striving to improve our services. Thank you again for your feedback, and we look forward to exceeding your expectations on your next visit to the area.Griselda Amezcua - Director of Front Office

Dear Karly, Thank you for choosing our hotel. We appreciate your feedback and are pleased to hear that our staff provided excellent and accommodating service. We are also glad you found the convenience and cleanliness to be great. However, we apologize for the inconveniences you faced with the hotel room, including the broken coffee machine and disruptive noise. Your comfort is important to us, and we regret any disturbance to your sleep. Your comments will be shared with our team for improvement, and we hope to have the opportunity to provide you with a more comfortable stay in the future. Griselda Amezcua - Director of Front Office

Dear Cristina, Thank you for choosing to stay with the Sheraton Fairplex Hotel & Conference Center. We are pleased to read about your positive experience with our front desk associate's service and professionalism. We are also delighted that our team provided prompt assistance and efficiently resolved the issue with your restroom light. It's wonderful to know that parking was hassle-free for you, and we appreciate your kind words about your overall experience. We will be sure to pass along your shoutout to Heidi, who assisted you during check-in. Your satisfaction is our utmost priority, and we look forward to welcoming you back on your next visit.Griselda Amezcua - Director of Front Office

Dear Lisa, Thank you for choosing to stay with the Sheraton Fairplex Hotel & Conference Center, and we appreciate your positive feedback. We're thrilled to hear that our staff made a positive impression with their friendliness and helpfulness. It's delightful to know that you enjoyed the local farm-to-table offerings in the lobby on Wednesdays. Your satisfaction is our priority, and we look forward to the pleasure of welcoming you back for another enjoyable stay.Griselda Amezcua - Director of Front Office

Dear John, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at the Sheraton Fairplex Hotel & Conference Center. We hope to have the pleasure of doing so again on your next visit to the area.Griselda Amezcua - Director of Front Office

Dear Rudy, Thank you for sharing your experience with us. We are delighted that our well-maintained property and courteous staff left a positive impression on your stay! However, we regret the inconvenience you faced during check-in due to card reader issues. We apologize for the frustration caused, and we will certainly explore ways to enhance our guest service. Additionally, we apologize for the disappointment with our mobile ordering feature. We will share your message appropriately, and we regret the frustration this caused. We hope to have the opportunity to provide a more streamlined and enjoyable stay for you in the future.Griselda Amezcua - Director of Front Office

Dear Elizabeth, Thank you for choosing us for your recent visit to Pomona. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Griselda Amezcua - Director of Front Office

Dear Phyllis, Thank you for the excellent rating. We are delighted we exceeded your expectations for a fantastic stay at the Sheraton Fairplex Hotel & Conference Center. We hope to have the pleasure of doing so again on your next visit to the area.Griselda Amezcua - Director of Front Office

Dear Jamal, Thank you for choosing Sheraton Fairplex Hotel & Conference Center. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Griselda Amezcua - Director of Front Office

Dear Jordan, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Fairplex Hotel & Conference Center; we hope to see you again soon. Griselda Amezcua - Director of Front Office

Dear Rosalind, Thank you for your review regarding your stay at the Sheraton Fairplex Hotel & Conference Center. We are pleased you enjoyed our spacious accommodations and the courteous service provided by our associates. However, we regret you found our mattress to be uncomfortable and that our menu did not offer the variety for which you were hoping. We appreciate your feedback, and we will share your comments with the appropriate individuals. We look forward to welcoming you back on your next visit to Pomona.Griselda Amezcua - Director of Front Office

Dear Peter, Thank you for being our guest at the Sheraton Fairplex Hotel & Conference Center. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon.Griselda Amezcua - Director of Front Office

Dear Ronald, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret this was not your experience. Your comments are important to us, and we will use them to improve our services going forward. We are grateful for your patience and hope you will consider giving us a second chance in the future. Griselda Amezcua - Director of Front Office

Dear Rob, Thank you for your terrific rating of the Sheraton Fairplex Hotel & Conference Center. We are pleased your stay with us was an excellent one and look forward to welcoming you back soon. Griselda Amezcua - Director of Front Office

Dear Anna, Thank you for this great review and for selecting Sheraton Fairplex Hotel & Conference Center for the New Year's Eve stay. We are delighted to read that our accommodations and amenities in conjunction with our dedicated team of hospitality professionals helped to create a memorable experience for you. Thank you again, and we hope to have the opportunity to host you soon!Griselda Amezcua - Director of Front Office

Dear Patricia, Thank you for the high rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Fairplex Hotel & Conference Center. We look forward to your return and wish you all the best with your future travels.Griselda Amezcua - Director of Front Office

Dear Sergio, Thank you for the high rating for Sheraton Fairplex Hotel & Conference Center. We are delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon. Happy Holidays and Happy New Year!

Dear Levi, Thank you for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at Sheraton Fairplex Hotel & Conference Center. We look forward to welcoming you back on your next visit. Hope you are having a good weekend!

Dear Kathleen, Thank you for reviewing your stay with us. We are sorry for the poor service you received from our associates. We deeply regret any frustration this may have caused and want to assure you that we are actively addressing this matter internally to prevent its recurrence. We are also sorry for the inconvenience you had with the TV in your room and the discomfort you had during your visit. We will follow up on this concern accordingly and take steps as providing our guests with a refreshing and pleasing environment is of utmost importance to us. We hope you will give us another chance to make a favorable impression, and we wish you all the best with your travels. Griselda Amezcua - Director of Front Office

Dear Guest, Thank you for the excellent review of your stay at the Sheraton Fairplex Hotel & Conference Center. We are pleased you found our location ideal for your plans and liked our accommodations. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Griselda Amezcua - Director of Front Office

Dear Becky, On behalf of our team at Sheraton Fairplex Hotel & Conference Center, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our area.Griselda Amezcua - Director of Front Office

Dear Andre, Thank you for choosing Sheraton Fairplex Hotel & Conference Center and sharing your experience. We are thrilled to know we exceeded your expectations and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Griselda Amezcua - Director of Front Office

Thank you for your stay and feedback Spencer!

Dear Stephanie, Thank you for rating your experience at the Sheraton Fairplex Hotel & Conference Center. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Griselda Amezcua - Director of Front Office

Dear Bianca, We are delighted you enjoyed your stay at the Sheraton Fairplex Hotel & Conference Center. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Griselda Amezcua - Director of Front Office

Dear Mario, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.

Dear Esperanza, Thank you for taking the time to leave your review. We sincerely apologize for the inconvenience you and your family experienced due to the challenges with the temperature control in your room. It is disappointing to hear that despite our efforts to have the air unit fixed, the issue persisted, and we understand how uncomfortable that must have been. We take such matters seriously and will promptly investigate the room to ensure everything is functioning properly. We are grateful for your patience in this matter. We will share your message appropriately as we are committed to enhancing our services and guest experience on all levels. Griselda Amezcua - Director of Front Office

Dear Tianna, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We look forward to welcoming you back soon to the Sheraton Fairplex Hotel & Conference Center. Griselda Amezcua - Director of Front Office

Dear Sofia, Thank you for staying at the Sheraton Fairplex Hotel & Conference Center. We enjoyed your kind comments about our fresh and clean accommodations at a reasonable price and friendly staff! Thank you for sharing your review with other travelers, and we hope you will revisit the next time you visit Pomona.Griselda Amezcua - Director of Front Office

Dear Sissi, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at the Sheraton Fairplex Hotel & Conference Center, and we look forward to welcoming you back soon.Griselda Amezcua - Director of Front Office

Dear Wendy, Thank you for choosing the Sheraton Fairplex Hotel & Conference Center and for the high rating. We are glad you had an overall pleasant stay. However, please accept our sincere apologies for not meeting your expectations regarding the room you booked. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing an exceptional experience; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Griselda Amezcua - Director of Front Office

Dear Bill, Thank you for your fabulous rating and for letting us know about your stay at the Sheraton Fairplex Hotel & Conference Center. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Griselda Amezcua - Director of Front Office

Dear Kim, Thank you for choosing the Sheraton Fairplex Hotel & Conference Center and for your candid comments. We are pleased to know that your overall experience was pleasant. We are glad that our devoted associates were attentive to your needs. However, we regret that our associates were not able to assist you with regard to the room reservation for an upcoming stay. We appreciate your patience and we hope to accommodate you in the near future with flawless hospitality.

Dear Penny L, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Sheraton Fairplex Hotel & Conference Center. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.