Lobby

Reviews of Home2 Suites By Hilton Woodland Hills

3 out of 5
Home2 Suites By Hilton Woodland Hills
21110 West Oxnard Street, Woodland Hills, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 226 out of 356 reviews" "
Rating 8 - Good. 77 out of 356 reviews" "
Rating 6 - Okay. 20 out of 356 reviews" "
Rating 4 - Poor. 15 out of 356 reviews" "
Rating 2 - Terrible. 18 out of 356 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Yani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 1 night in Feb 2024

10/10 Excellent

florin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, amenities
Everything was good, except, there is no parking, other than valet. A bit inconvenient. This might be standard as I don't travel, but my only issue.
Stayed 2 nights in Apr 2024

8/10 Good

rosemary palomino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was decent
Stayed 2 nights in Apr 2024

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time here for my stay. Only issue I had was with the valet. The manager is the morning shift. Wasn’t allowing me to park in the closer parking spot. Said self check in would have to park in the last 5 spaces. That he is not responsible if something happens. Mind you, I’m paying $31 per night for parking. Thanks again for my stay. Front desk guy/woman was friendly and helpful
Stayed 1 night in Apr 2024

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property will changes mandatory parking for xxdollars and charge xx dollar plus xx dollars for taxes not sure why? As everything is prepaid by Expedia. It is new property but not sure why Hilton is trying to rob the guests. Policy need to stay consistent across the board.
Stayed 1 night in Apr 2024

8/10 Good

Karyn, Alameda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hotel room was clean and comfortable and breakfast was good. The lack of parking available and mandatory valet parking was an inconvenience at very least as there is no where close to walk to for food, etc
Stayed 2 nights in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, fast check in and wonderful customer care! I would definitely book this hotel again!!
Stayed 1 night in Apr 2024

10/10 Excellent

Mark Bryan

Stayed 1 night in Mar 2024

8/10 Good

jomel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to stay close to my dad and this hotel was the most affordable. I didn't like the forced valet parking and the parking fee is over $35 plus another fee on top of that. Nice and clean though, free coffee all day and continental breakfast every morning.
Stayed 1 night in Apr 2024

10/10 Excellent

Katherina

Stayed 1 night in Apr 2024

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
typical Hilton. Nice. But .. -$31 valet parking with no option of self park - the only hot breakfast items that were even close to being hot were the ones you made yourself - toest or waffle. The eggs, sausage etc were luke warm at best. This happened for 3 breakfastes.
Stayed 3 nights in Apr 2024
Response from Gareth Cook, Director of Rooms on 8 Apr,2024
Dear William,Thank you for taking the time to leave a review about your recent stay at our hotel. We appreciate your feedback, especially concerning the areas where we fell short of your expectations.We understand your frustration with the valet parking cost and the lack of self-parking options. We're constantly evaluating guest feedback and looking for ways to improve the parking experience. We'll definitely consider this in future decisions.Regarding the breakfast, we sincerely apologize that the hot items weren't consistently served at the desired temperature. This is certainly not the standard we strive for at our hotel. We've shared your feedback with our breakfast team to ensure they maintain proper food temperatures throughout service.We appreciate you mentioning that you enjoyed the "typical Hilton" aspects of your stay. We're happy to hear we met your expectations in those areas.To regain your trust and ensure a more satisfying experience if you choose to stay with us again, we'd like to offer you a complimentary breakfast on your next visit.Thank you again for your feedback, William. We hope to welcome you back soon and deliver a 5-star experience.Sincerely,

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No self parking only velet parking only.
Stayed 9 nights in Mar 2024
Response from Gareth Cook, Director of Rooms on 7 Apr,2024
Dear Paul, Thank you for your recent stay at our hotel and for taking the time to leave a review! We're glad you enjoyed your overall experience and appreciate you bringing the parking situation to our attention.We understand that not everyone prefers valet parking, and we apologize for any inconvenience it may have caused. We're always looking for ways to improve the guest experience. Would you be open to sharing any other thoughts or feedback you have about your stay?Thank you again for choosing our hotel. We hope to see you back soon!SincerelyGareth Cook, Director of Rooms

8/10 Good

Frederick, Providence

Stayed 2 nights in Apr 2024

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities
nice and quiet
Stayed 1 night in Apr 2024
Response from Gareth Cook, Director of Rooms on 8 Apr,2024
Dear Maricela,Thank you so much for taking the time to leave a perfect review! We're thrilled to hear that you enjoyed a nice and quiet stay at our hotel.Creating a peaceful and relaxing environment for our guests is a top priority, so your feedback truly motivates us.Is there anything specific that contributed to the tranquility of your stay? Perhaps it was the comfortable accommodations, the attentive service, or the convenient location? Knowing what impressed you allows us to continue delivering exceptional experiences for future guests.We would love to welcome you back whenever your travels bring you this way.Thank you again for choosing us, Maricela.Sincerely,Gareth Cook

8/10 Good

Tria

Stayed 3 nights in Apr 2024

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gareth Cook, Director of Rooms on 8 Apr,2024
Dear Bradley,Thank you for taking the time to leave a review about your recent stay at our hotel. We sincerely apologize that your experience wasn't a 5 out of 5, and we take all guest feedback seriously.We would love the opportunity to regain your trust. May I ask what happened during your stay?Thank you again for your feedback, Bradley. We hope to hear from you soon.

8/10 Good

hernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room
Stayed 3 nights in Mar 2024
Response from Gareth Cook, Director of Rooms on 7 Apr,2024
Dear Hernando,Thank you for staying with us and for leaving a review! We're glad to hear you enjoyed the spaciousness of your room.Large rooms are definitely a perk, and we strive to provide comfortable accommodations for all our guests. Is there anything else in particular that stood out about your room, or anything we could have done to make your stay even better?We appreciate your feedback and hope to see you back again soon!Sincerely,Gareth Cook, Director of Rooms

8/10 Good

Raymalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gareth Cook, Director of Rooms on 7 Apr,2024
Dear Raymalyn,Thank you for your recent stay at our hotel and for leaving us a review! We're happy to hear you enjoyed your visit overall.We appreciate you taking the time to share your feedback. While a 4-star rating is positive, we strive to provide a perfect 5-star experience for all our guests. Is there anything specific we could have done to earn that last star?Thank you again for choosing our hotel. We hope to see you back soon for a truly exceptional stay!

10/10 Excellent

Dylan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was huge and modern with a kitchen. The valet is amazing, always got the passengers doors and charged my car over night.
Stayed 1 night in Mar 2024
Response from Gareth Cook, Director of Rooms on 8 Apr,2024
Dear Dylan,Wow, thank you for the fantastic 5-star review! We're so happy to hear that you enjoyed your stay with us.It's wonderful to know that the spaciousness and modern design of your room met your expectations, especially with the convenience of having a kitchen in your space. We strive to provide comfortable and functional accommodations for all our guests.We're particularly thrilled that you had such a positive experience with our valet service! It's our pleasure to have a team that goes above and beyond, like remembering details such as opening doors and charging your car overnight. We'll be sure to pass on your kind words to the valet team, they'll be delighted to hear it!Thank you again for choosing us, Dylan. We'd love to welcome you back for another amazing stay whenever your travels bring you this way.Sincerely,

8/10 Good

Erlie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good except for the following: $31 mandatory valet parking tax on the $31 then you have to tip. Breakfast is just whatever Elevator slow
Stayed 1 night in Mar 2024

10/10 Excellent

jesus gomez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freeway access very convenience!
Stayed 1 night in Mar 2024

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 3 nights in Mar 2024

10/10 Excellent

Terri

Stayed 5 nights in Mar 2024

10/10 Excellent

Kimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sheiry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

catalina

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely reception upon arrival.
Stayed 1 night in Feb 2024

10/10 Excellent

erica

Stayed 3 nights in Feb 2024

2/10 Terrible

Auston

I booked this hotel for my family member and paid in advance as I had done at this exact hotel prior. They collected the total fees but refused to check him in. Will never recommend or stay at this hotel again in the future.
Stayed 1 night in Feb 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t like the valley parking
Stayed 1 night in Feb 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and relatively new property in an area surrounded by business parks and offices. Stayed on weekend so was quiet. Don’t know how it would be on weekdays given the surrounding business parks. Staff were very friendly and helpful. Wasn’t cheap when you add up all the fees, taxes, and valet parking cost, but I guess it would be the same at other hospitality establishments. One thing was super annoying - one of the elevators broke (there are only 2) and it was unusable the last day and a half I was there. Wasn’t the staff’s fault. Good thing I was on 2nd floor! Bottom line - I would stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Linda

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleeper
This is a sleeper. Great friendly customer service. The room was clean and even had a small kitchen!! You don’t find that anymore even in much more expensive places.
Stayed 1 night in Jan 2024

10/10 Excellent

PETER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night good stay
Clean and nice, disappointed that self parking was not available. But that can be overlooked. Breakfast was awesome, room was large and very clean. Good for long stay, one issue bed a bit on the hardside but survived the one night!
Stayed 1 night in Jan 2024

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful
Stayed 1 night in Dec 2023
Response from Gareth Cook, Director of Rooms on 8 Jan,2024
Dear Veronica,Thank you so much for taking the time to leave us a review! We're thrilled to hear you found your stay at our hotel peaceful and relaxing.

2/10 Terrible

Hemabhushanareddy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad
Stayed 10 nights in Dec 2023

8/10 Good

Jahthaime

Stayed 1 night in Dec 2023
Response from Gareth Cook, Director of Rooms on 8 Jan,2024
Dear Jahthaime, Thank you so much for taking the time to leave us your feedback and for your 8/10 rating! We're thrilled to hear you enjoyed your stay with us overall. We understand that an 8 out of 10 means there were still some areas where we could have exceeded your expectations. We appreciate you sharing your honest thoughts, as it helps us identify ways to improve for future guests. Would you mind sharing a bit more about what could have made your experience a perfect 10? We're always eager to learn and grow, and your feedback is invaluable in helping us achieve that. My Email Address is Gcook@IH-CORP.Com

6/10 Okay

Elizaveta

Stayed 2 nights in Jan 2024

10/10 Excellent

Gurmukh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2023
Response from Gareth Cook, Director of Rooms on 8 Jan,2024
Dear Gurmukh,Wow! We were absolutely thrilled to see your perfect 10/10 rating! Seeing that you had such a fantastic experience at our hotel truly fills us with joy.

6/10 Okay

Zhou, Chicago

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Home2Suites Front Desk on 2 Jan,2024
Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input. We're sorry to hear that your experience didn't meet your expectations, and we apologize for any inconvenience you may have encountered.Our goal is to ensure that every guest has a positive experience, and we take your feedback seriously. We hope to have the opportunity to better serve you in the future and make your next stay with us a more enjoyable one.Thank you for choosing Home2Suites by Hilton Woodland Hills, and we look forward to the possibility of welcoming you back.Best regards,Home2Suites Front Desk

10/10 Excellent

Jonathan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the room was very nice and clean. The valet parking cost and the pet deposit was a surprise.
Stayed 1 night in Dec 2023
Response from Gareth Cook - Director of Rooms on 27 Dec,2023
Thank you so much for taking the time to share your wonderful experience at our hotel! We were thrilled to read that you found your room and the overall property to be both beautiful and spotless. Your 5-star rating is truly the highest compliment we can receive, and we're grateful for your kind words.We do understand your surprise regarding the valet parking cost and pet deposit. We strive to be transparent about all fees associated with your stay, but we realize it's not always ideal when these expenses come as a late discovery. We're always looking for ways to improve guest communication and transparency, and your feedback is valuable in helping us achieve that.

10/10 Excellent

Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gareth Cook - Director of Rooms on 27 Dec,2023
Dear Antonio, We were absolutely thrilled to read your 5-star review! Your kind words about our property mean the world to us.

2/10 Terrible

Jonathon

$31 mandatory valet charge, no street parking. Full kitchen? Just a microwave. Sparse and unattractive decor.

10/10 Excellent

ABHISHEK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and unique place with good amenities.
Stayed 4 nights in Nov 2023
Response from Gareth Cook - Director of Rooms on 27 Dec,2023
Dear Abhiskey, We were absolutely thrilled to read your 5-star review! Your kind words about our property mean the world to us.

10/10 Excellent

GAGIK

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 7 nights in Nov 2023
Response from Gareth Cook - Director of Rooms on 27 Dec,2023
Dear Gagik, We were absolutely thrilled to read your 5-star review! Your kind words about our property mean the world to us.